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Added 4 mins ago
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
Full-time
As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:
Added 35 mins ago
Stage Experience Lead
sephora.com
Winnipeg, MB
$20.8 to $24.45 CAD / hour
Full-time
The Stage Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a…
Added 49 mins ago
Manager, Product Management
Samsung Electronics
Mississauga, ON
Full-time
Work closely with Sr. Manager, Product Management and AP2 planner to ensure the right quantity of product is received from the factory at the right time to achieve financial plans and…
Added 49 mins ago
Coordonnateur(trice) d’installation / Installation Coordinator
Allegion
Montreal, QC · Saint Laurent, Canada
Full-time
Added 1 hour ago
Senior Product Manager
AutoTrader.ca
Toronto, ON
We’re looking for a Senior Product Manager to drive key initiatives within our fintech domain. Reporting into the Product Director, you will own the strategy, roadmap, execution, and…
Added 1 hour ago
Branch Operations Manager
Royal Bank of Canada
Newmarket, ON
Full-time
The RBC Dominion Securities Management team located in Newmarket is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in…
Added 1 hour ago
Greeting Card Merchandiser (PT)
Carlton Cards
Alliston, ON
$17.6 CAD / hour
Part-time
…We offer a flexible schedule, paid training and paid travel time between store…
Added 1 hour ago
Greeting Card Merchandiser (PT)
Carlton Cards
ON · York, ON
$17.6 CAD / hour
Part-time
…We offer a flexible schedule, paid training and paid travel time between store…
Added 1 hour ago
Account Executive, Business Sales - Kingston
OSL Retail Services
Kingston, ON
Full-time
Full-time availability of 37.5 hours per week
Added 1 hour ago
Leasing Manager
Centurion Associates Inc
AB · Edmonton, AB
Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 1 hour ago
Part-Time Key Holder - Claire's Shoppers Mall Brandon
Claire's
Brandon, MB
$17 USD / hour
Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
Assistant Store Manager - Claire's Brandon Shoppers Mall
Claire's
Brandon, MB
$19 to $21 USD / hour
Full-time
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 1 hour ago
Account Consultant (Sales & Marketing) - Hamilton
OSL Retail Services
Hamilton, ON
Full-time
At OSL, we hire passionate, driven people to be those sales leaders and who are ready for their next big career move. OSL people are professional, willing to adapt and learn new skills, and…
Added 1 hour ago
Toronto Eaton Centre Part-Time Manager
Claire's
Toronto, ON
$17 to $18 USD / hour
Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
Mortgage Specialist
BMO
Brantford, ON
Full-time
…network with our competitive referral programs to achieve your full…
Added 1 hour ago
Financial Planner
BMO
Mississauga, ON
Full-time
…access to a strong support network to be able to achieve your full…
Added 1 hour ago
Mortgage Specialist
BMO
Kitchener, ON
Full-time
…network with our competitive referral programs to achieve your full…
Added 1 hour ago
Mortgage Specialist
BMO
Guelph, ON
Full-time
…network with our competitive referral programs to achieve your full…
Added 2 hours ago
Principal Strategic Deal Maker
Capgemini Engineering
Mississauga, ON
Full-time
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and…
Added 2 hours ago
Store manager
Cellcom Communications - Cellcom.ca
Windsor, ON
Full-time
We're looking for a Store Manager for our Windsor location. Someone who leads by example, develops talent, and isn't satisfied with good when great is possible.
Added 2 hours ago
Greeting Card Merchandiser (PT)
Carlton Cards
ON · York, ON
$17.6 CAD / hour
Part-time
…We offer a flexible schedule, paid training and paid travel time between store…
Added 2 hours ago
Associate, Investment Banking, Real Estate
TD Securities
Toronto, ON
Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 2 hours ago
Produce - Full Time
Sobeys
Brampton, ON
Full-time
…Clerks play such an important role in the success of our stores. Full training is provided for this…
Added 2 hours ago
Regional Business Manager, (Global Hospital & Biosimilars) Ontario / Chef – Affaires régionales Secteur (hospitalier et produits biosimilaires, Marché mondial), Ontario
Pfizer
London, ON
Full-time
The Regional Business Manager (RBM) for Ontario leads the deployment of people, resources, and investments across the region to maximize patient impact, revenue, and profitability for…
Added 2 hours ago
Food Service Supervisor Full Time
Compass Group Canada
Quispamsis, NB
Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.

IPEX Group

Customer Service Representative

Canada

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries regarding orders, pricing, and technical support while maintaining accurate records in the ERP system. They will also collaborate with internal departments to resolve service issues and ensure timely delivery of products.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong proficiency in Microsoft Office 365. Excellent communication, organizational, and problem-solving skills are required to succeed in this fast-paced environment.

Skills

Customer Service
Order Management
Technical Support
Problem Solving
Relationship Building
Microsoft Office 365
ERP Solutions
Communication Skills
Time Management
Data Entry
Pricing Analysis
Conflict Resolution
Attention To Detail
Teamwork
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
Technical Support
ERP
EDI
Microsoft Office 365
Sales Support
Backorder Tracking
Pricing
Account Management
Supply Chain
Distribution
Communication
Problem Solving
Time Management
Customer Satisfaction
Professionalism
Team Collaboration
Data Accuracy

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