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Added 3 mins ago
Manager, Product Management
Samsung Electronics
Mississauga, ON
Full-time
Present promotional plans and product strategies to internal sales teams on an ongoing basis including Quarterly Business Reviews and key account meetings throughout the year
Added 3 mins ago
Gestionnaire de comptes, Acquisition de nouveaux clients
Cellcom Communications - Cellcom.ca
Montreal, QC
Full-time
As an Account Manager, New Business Acquisition, you will report to the General Manager, Corporate Sales. Your main responsibilities will include:
Added 3 mins ago
Account Manager, New Business Acquisition - Toronto, ON
Cellcom Communications - Cellcom.ca
Toronto, ON · North York, ON
Full-time
As an Account Manager, New Business Acquisition, you will report to the General Manager, Corporate Sales. Your main responsibilities will include:
Added 3 mins ago
Head of Go-To-Market
Fiscal AI
Toronto, ON
$200,000 to $4,000,000 CAD / year
Full-time
…revenue engine. Reporting directly to the CEO, you will own sales, marketing, customer success, account management, and partnerships across our two core segments: institutional investors…
Added 4 mins ago
Account Manager
Modern Niagara
Toronto, ON
Full-time
We are seeking an experienced and results-driven Electrical Account Manager to join our team Downtown Toronto. The successful candidate will be responsible for developing and maintaining…
Added 18 mins ago
Commercial Development Manager
AD Energy Recruitment
ON · Ontario, Canada
Full-time
5+ years’ experience in business development, commercial sales or account management
Added 18 mins ago
Reimbursement Case Manager
Valeris
NT · Northwest Territories, Canada
Full-time
As a Reimbursement Case Manager, you provide inbound and outbound phone support and serve as the primary contact for patients, caregivers, and providers. You will facilitate a collaborative…
Added 19 mins ago
Sales Representative
Centennial Food Solutions Careers
Richmond, BC
The Sales Representative (External) is responsible for maintaining and growing an assigned customer base while driving sales, margin growth, and customer satisfaction within the Richmond,…
Added 47 mins ago
Client Success Manager
NRI Industrial Sales
Mississauga, ON
Full-time
NRI Industrial Sales is seeking a Client Success Manager to support the ongoing management
Added 47 mins ago
Demand Generation Manager
MAVAN
Toronto, ON
Contract
We are looking for a Demand Generation Manager to develop the strategy and architect our program - from awareness to nurture, activation, and upsell. You'll partner with an agency to manage…
Added 48 mins ago
Customer Service Representative
IPEX Group
Canada
Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.
Added 48 mins ago
Customer Service Representative
Aliaxis
Canada
Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.
Added 48 mins ago
Legal Manager
Sidetrade
Remote, Canada
Remote
Support Sales and Account Manager teams across multiple regions to facilitate efficient deal execution.
Added 48 mins ago
Commercial Lines Account Manager, SME
HUB International
Toronto, ON
Full-time
HUB continues to grow and is seeking a dynamic Commercial Lines Account Manager, SME. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an…
Added 1 hour ago
Corporate Traveller - Travel Manager - Calgary, AB
Flight Centre
AB
…Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for –…
Added 1 hour ago
Medical Sales Representative
Summit Search Group
SK · Saskatchewan, Canada
Full-time
…its commitment to improving patient outcomes. As a Territory Manager, you play a key role in expanding the company’s presence across Saskatchewan and Manitoba (30-50% travel) while…
Added 1 hour ago
Financial Services Representative
Shinhan Bank Canada
Toronto, ON
Full-time
…The Financial Services Representative reports to the Branch…
Added 1 hour ago
Team Lead, Customer Success
myBlueprint
Toronto, ON
Full-time
Cross-Functional Collaboration: Partner with the Department Leads and cross-functional teams across Product, Sales, Marketing, and Technical Support to improve customer outcomes and advance…
Added 1 hour ago
Account Director
AIP Connect
Toronto, ON
Full-time
Our client is an independently owned omnichannel marketing agency focused on insight-led shopper marketing, conversion and sales lift.
Added 1 hour ago
Account Manager, Small Business
TD
AB
Full-time
…you quantify continuous referrals from satisfied clients as a key measure of success? If so, then get on board for the position of Account Manager, Small Business. In this role, you will…
Added 1 hour ago
Warehouse Associate
Sonepar
Hamilton, ON
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 1 hour ago
Territory Manager, Dual - Guelph/London (United Division)
Breakthru Beverage Group
London, ON
Full-time
Ensure distribution of brands in key purchasing areas of account.
Added 1 hour ago
Service Operations Manager (Confidential)
Aplin
Calgary, AB
Full-time
The Service Manager – Operations will play a key role in ensuring the ongoing sustainability and growth of the service business through strong organization, communication, collaboration,…
Added 2 hours ago
Account Manager
Decoda Health
Toronto, ON
$85,000 to $100,000 CAD / year
Full-time
2 to 4 years in account management, customer success, or a similar post sales role, ideally at a B2B SaaS company
Added 2 hours ago
Principal Tech Partnerships Manager, International
Intuit
Toronto, ON
Full-time
Intuit is investing to win internationally, and a thriving third-party ecosystem is key to that plan. This Principal Tech Partnerships Manager role is a senior individual-contributor role…

IPEX Group

Customer Service Representative

Canada

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries regarding orders, pricing, and technical support while maintaining accurate records in the ERP system. They will also collaborate with internal departments to resolve service issues and ensure timely delivery of products.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong proficiency in Microsoft Office 365. Excellent communication, organizational, and problem-solving skills are required to succeed in this fast-paced environment.

Skills

Customer Service
Order Management
Technical Support
Problem Solving
Relationship Building
Microsoft Office 365
ERP Solutions
Communication Skills
Time Management
Data Entry
Pricing Analysis
Conflict Resolution
Attention To Detail
Teamwork
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
Technical Support
ERP
EDI
Microsoft Office 365
Sales Support
Backorder Tracking
Pricing
Account Management
Supply Chain
Distribution
Communication
Problem Solving
Time Management
Customer Satisfaction
Professionalism
Team Collaboration
Data Accuracy

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