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Added 10 mins ago
Principal Scientist, Physical AI
Sanctuary AI
Vancouver, BC
Full-time
Sanctuary, a world leader in building AI-based control systems for intelligent robots, is seeking a Principal Scientist to support our next generation of robot learning capability. This…
Added 10 mins ago
Principal Research Scientist
ServiceNow
Montreal, QC
Full-time
En tant que chercheuse ou chercheur principal, vous travaillerez sur des questions de recherche auxquelles la plupart des laboratoires d'IA n'ont tout simplement pas accès. ServiceNow AI…
Added 24 mins ago
0.600 FTE Continuing School Based Counsellor
K̓wsaltktnéws ne Secwepemcúl’ecw School District No. 83
Sicamous, BC
Full-time
Questions regarding this position may be directed to Darryl Smith, Principal of Eagle River Secondary at (250)836-2831.
Added 24 mins ago
Temporary School Administrative Secretary - Must be Bilingual (French & English) (#054-CH)
Pembina Trails School Division
Winnipeg, MB
Full-time
Under the supervision of the principal, the School Administrative Secretary is responsible for ensuring the harmonious and efficient operation of the school office, coordinating the work of…
Added 54 mins ago
Station Manager, Construction Technical Office
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
Full-time
…scope during the construction phase. The role provides the principal interface among design disciplines, Designers, construction teams, stakeholders, and OTG teams to resolve design issues,…
Added 54 mins ago
Principal, Infrastructure Architecture
RBC
Toronto, ON · Mississauga, ON
Full-time
You will join Tech Infrastructure group as Principal, Infrastructure Architecture working on Infrastructure Architecture as a Code initiatives. The Infrastructure Architecture team is…
Added 54 mins ago
Principal Geotechnical Engineer
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Regina, SK
…and foundation engineering presence across Saskatchewan. As a Principal Geotechnical Engineer, you'll leverage your established industry relationships, reputation, and expertise to develop…
Added 1 hour ago
Principal Engineer (API Platform)
Xero
Remote, Canada
Full-time · Remote
As Principal Engineer for Platform API, you will define and drive the long-term technical vision for how Xero exposes its accounting capabilities to external partners (building on our…
Added 1 hour ago
Retail Shift Leader
Canna Cabana
Cochrane, AB · River Heights, Cochrane, AB
Part-time
Additional points: The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may…
Added 1 hour ago
Développeur.se logiciel EI² - Software Developer EI²
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Montréal-Ouest, QC
Full-time
You would be the principal developer dedicated to this new phase of the pipeline, working directly with a team of scientists and data scientists, along with an infrastructure/platform…
Added 1 hour ago
Administrateur Système Linux (Senior) (Duplicated)
Groupe SII
Montreal, QC
Full-time
…renforce et applique les pratiques agiles, avec Scrum comme cadre principal, et apporte une expertise technique et une vision architecturale lors de la conception et de la livraison des…
Added 1 hour ago
Principal Salesforce Consultant | Nonprofit
Plative
Canada
As a Principal Salesforce Consultant at Plative, you will serve as a strategic leader, solution designer, and trusted advisor, driving transformative Salesforce solutions for a diverse…
Added 1 hour ago
Principal Program Manager
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Canada
Full-time
The Principal Program Manager serves as the primary bridge between business stakeholders and the Data & Analytics organization. This role is responsible for identifying opportunities where…
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Victoria, BC
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Principal Test Specialist, Electrical (Permanent)
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Toronto, ON · Vancouver, BC
Added 2 hours ago
Senior Manager, Portfolio Compliance
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
…shape the strategic direction of the function alongside the Principal and Director, and then own its delivery, running a global compliance operation, critically assessing and improving…
Added 2 hours ago
Senior Manager, Portfolio Compliance
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
…shape the strategic direction of the function alongside the Principal and Director, and then own its delivery, running a global compliance operation, critically assessing and improving…
Added 2 hours ago
Principal Architect, Compute & Storage Infrastructure
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Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are seeking a Principal Architect, Compute & Storage Infrastructure to own the Compute & Storage domain within the…
Added 2 hours ago
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Full-time
Added 2 hours ago
Designer III, Scaffolding Lead
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Added 3 hours ago
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian in Space & Technology
Trois-Rivières, QC
Full-time
Le ou la gestionnaire principal(e) de projet bilingue (Nucléaire) est responsable de la direction et de la réalisation de projets au sein de la division Nucléaire et Environnement de…

IPEX Group

Customer Service Representative

Canada

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries regarding orders, pricing, and technical support while maintaining accurate records in the ERP system. They will also collaborate with internal departments to resolve service issues and ensure timely delivery of products.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong proficiency in Microsoft Office 365. Excellent communication, organizational, and problem-solving skills are required to succeed in this fast-paced environment.

Skills

Customer Service
Order Management
Technical Support
Problem Solving
Relationship Building
Microsoft Office 365
ERP Solutions
Communication Skills
Time Management
Data Entry
Pricing Analysis
Conflict Resolution
Attention To Detail
Teamwork
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
Technical Support
ERP
EDI
Microsoft Office 365
Sales Support
Backorder Tracking
Pricing
Account Management
Supply Chain
Distribution
Communication
Problem Solving
Time Management
Customer Satisfaction
Professionalism
Team Collaboration
Data Accuracy

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