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Added 13 mins ago
Indigenous Client Relations Liaison Team Lead (Evenings)
Mi'kmaw Native Friendship Centre
Halifax, NS
Full-time
…Indigenous tradition and culture in all aspects of program delivery. The DBHC will provide clients with teachings and resources necessary to heal, live a balanced lifestyle - according to…
Added 13 mins ago
Director, Lifecycle Marketing
Arcady Media
Toronto, ON
Full-time
…their accounts, and they're good at it. What sits above them: service design, pricing, the commercial shape of the department, and enterprise level strategy, is currently split between two…
Added 14 mins ago
Spécialiste du soutien à l’entrepôt
ABB
Bromont, QC
Full-time
This role reports to the: Electrification Customer Operations Manager
Added 14 mins ago
Scrum Master
Canada Life
London, ON
Full-time
Reporting to the Manager, Agility Enablement, you will employ servant leadership to coach, mentor and support the team in agile product/project development and delivery methods. You will…
Added 14 mins ago
Project Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
The Manager, Strategic Projects plays a key role in supporting the delivery of SHN priorities through the execution of high-impact projects. Reporting into the Strategic Execution Office…
Added 14 mins ago
Sr. Accounting Manager
Ottit Inc.
London, ON
Full-time
As we grow, we are looking for a Senior Accounting Manager to join our team. We’re looking for someone with Big 4 accounting experience who wants to take ownership of client relationships,…
Added 14 mins ago
Custmer Success Manager
Amadeus
Ottawa, ON
Full-time
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Added 14 mins ago
Manager, Client Success & Merchandising Operations
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…manage customer engagements from onboarding through ongoing delivery, understand how merchandising teams work in stores and translate their needs into practical product…
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Sr. Accounting Manager
Ottit Inc.
Calgary, AB
Full-time
As we grow, we are looking for a Senior Accounting Manager to join our team. We’re looking for someone with Big 4 accounting experience who wants to take ownership of client relationships,…
Added 14 mins ago
FT Certified Baker - Admirals Thrifty Foods
Sobeys
Victoria, BC
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 14 mins ago
Implementation Specialist
Eastlink
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Full-time
…help bring our business solutions to life. Reporting to the Manager, Business Implementation, you’ll coordinate the implementation of customer-specific Voice, Data and Video solutions, from…
Added 14 mins ago
Bilingual ADP Sales Manager
Sun Life Québec
Montreal, QC
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Added 14 mins ago
Safety Manager - Kamloops
Transdev Canada
Kamloops, BC
Full-time
Transdev Canada is hiring a Safety Manager for our Kamloops, BC location.
Added 14 mins ago
Senior Project Manager
BGIS
Toronto, ON
Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 14 mins ago
HR Generalist
Pathway Communications
Markham, ON
Full-time
…welcome applicants currently working in positions just below Manager: Business Partners, Generalists and Analysts who are seeking positions with greater scope and opportunities to grow. You…
Added 14 mins ago
Project Coordinator II
WorkSafeBC
Richmond, BC
Full-time
We’re looking for a Project Coordinator II to support the successful delivery of a wide range of workplace projects in the area of workplace enhancements, furniture systems and interior…
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Scrum Master
Canada Life
Toronto, ON
Full-time
Reporting to the Manager, Agility Enablement, you will employ servant leadership to coach, mentor and support the team in agile product/project development and delivery methods. You will…
Added 14 mins ago
Scrum Master
Canada Life
Winnipeg, MB
Full-time
Reporting to the Manager, Agility Enablement, you will employ servant leadership to coach, mentor and support the team in agile product/project development and delivery methods. You will…
Added 14 mins ago
Structural Designer
TULLOCH
Sault Ste. Marie, ON
Full-time
…firm recognized Canada-wide for its strengths in the diverse service offerings and commitment to excellence. TULLOCH’s innovative use of emerging technologies to improve both the efficiency…
Added 15 mins ago
RV Maintenance Technician (PDI)
Tourism Holdings Ltd
Elmsdale, NS
The RV Maintenance Technician (PDI) is a key member of CanaDream’s service team, responsible for preparing rental and sales units for guest and customer delivery. This role completes…
Added 15 mins ago
Implementation Specialist
Eastlink
Halifax, NS
…help bring our business solutions to life. Reporting to the Manager, Business Implementation, you’ll coordinate the implementation of customer-specific Voice, Data and Video solutions, from…
Added 15 mins ago
Event Coordinator, BCP
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Events Coordinator provides administrative, coordination and operational support to the Evets team and contributes to the effective planning and delivery of events at BC Place.
Added 15 mins ago
Dispatch Coordinator
Roam Transit
Banff, AB
Full-time · Contract
Reporting to the Operations Manager, the Dispatch Coordinator plays a vital role in ensuring seamless transit operations. This position is responsible for dispatching transit operators,…
Added 15 mins ago
After School Program Support Worker
Williams Lake First Nation
Williams Lake, BC
Part-time
Under the direction of the Recreation Manager, the After-School Program Support will assist with the delivery of recreation and youth programs for children ages 5-12. Working directly with…
Added 30 mins ago
Structural Designer
TULLOCH
Sault Ste. Marie, ON
$32 to $39 CAD / hour
Full-time
…firm recognized Canada-wide for its strengths in the diverse service offerings and commitment to excellence. TULLOCH’s innovative use of emerging technologies to improve both the efficiency…

IPEX Group

Customer Service Representative

Canada

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries regarding orders, pricing, and technical support while maintaining accurate records in the ERP system. They will also collaborate with internal departments to resolve service issues and ensure timely delivery of products.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong proficiency in Microsoft Office 365. Excellent communication, organizational, and problem-solving skills are required to succeed in this fast-paced environment.

Skills

Customer Service
Order Management
Technical Support
Problem Solving
Relationship Building
Microsoft Office 365
ERP Solutions
Communication Skills
Time Management
Data Entry
Pricing Analysis
Conflict Resolution
Attention To Detail
Teamwork
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
Technical Support
ERP
EDI
Microsoft Office 365
Sales Support
Backorder Tracking
Pricing
Account Management
Supply Chain
Distribution
Communication
Problem Solving
Time Management
Customer Satisfaction
Professionalism
Team Collaboration
Data Accuracy

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