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Added 10 mins ago
I
Senior Media Planner
Initiative
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- Full-time
Prepare, write and present integrated media plans, proposals and analysis that satisfy client objectives and that go beyond the brief.
Added 2 hours ago
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Trade Marketing Representative - Airdrie
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- Full-time
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KC
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- Full-time
Participate in the development and delivery of analyses, client engagement plans, deliverables, reports and presentations as well as reviewing the quality of the fieldwork and deliverables…
Added 3 hours ago
DF
Senior Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
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- Full-time
…current relationships with financial advisors. By putting the client first, we strive to transform the way the world invests, and our solutions are a testament to the value provided to our…
Added 3 hours ago
DF
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Added 3 hours ago
H
Senior Electrical Engineer
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Toronto, ON · Ottawa, ON · Richmond Hill, ON · Victoria, BC · Vancouver, BC · Calgary, AB
- Full-time
Establish client relations, and participate in the marketing, design and production meetings with regard to electrical systems
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Senior Mechanical Engineer
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- Full-time
Establish client relations, and participate in the marketing, design and production meetings with regard to mechanical systems
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Senior Project Manager
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Establish client relations and be involved with marketing, contractual, design and production meetings
Added 4 hours ago
Payroll and Benefits Specialist
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Toronto, ON
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Sales Manager - Cambridge Hyundai
AutoCanada Inc.
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- $80,000 to $120,000 CAD / year
- Full-time
…high conversion rates from leads to sales, and foster strong client relationships while maintaining a compliant and safe work environment. A minimum of 1-3 years in automotive sales…
Added 4 hours ago
T
Customer Experience Associate
TD
Kingston, ON
- Part-time
Generally reports to a Manager Customer Experience or Branch Manager
Added 4 hours ago
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Customer Experience Associate
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…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 4 hours ago
T
Customer Experience Associate - Fixed Term Contract
TD
Portage la Prairie, MB
- Part-time
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Added 4 hours ago
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Customer Experience Associate - Monkland & Melrose
TD
Montreal, QC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 4 hours ago
GD
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Added 5 hours ago
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Montreal, QC · HO
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Gestionnaire des ventes et des appels d'offres /Sales Engineer & Service Tender Manager
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- Full-time
…Vous jouerez également un rôle clé dans l'établissement de relations durables avec les clients, l'évaluation des tendances du marché et l'analyse du contexte concurrentiel afin de soutenir…
Added 7 hours ago
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Added 7 hours ago
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Added 8 hours ago
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Merck Canada
ON · Ontario, Canada
- Full-time
…axé sur le développement, la négociation et la croissance de relations à long terme ainsi que des occasions d’affaires liées à nos produits et services en santé…
Added 9 hours ago
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Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck Canada
Calgary, AB
- Full-time
…axé sur le développement, la négociation et la croissance de relations à long terme ainsi que des occasions d’affaires liées à nos produits et services en santé…
Added 9 hours ago
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Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck Canada
AB · Edmonton, AB
- Full-time
…axé sur le développement, la négociation et la croissance de relations à long terme ainsi que des occasions d’affaires liées à nos produits et services en santé…

IPEX Group

Représentante, service à la clientèle*Customer Service Representative

Montreal, QC, Canada
CA - Saint-Laurent - Office, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of customer service experience in a B2B or manufacturing environment, with exposure to sales or upselling activities.
Posting language: English · French
Posted: Oct 16, 2026

Original job description

English section of this bilingual listing.

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and be based at our Ville Saint-Laurent, Quebec office: 6665 Chemin Saint-François, Saint-Laurent QC H4S 1B6.

Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!

Job Summary

Are you ready to thrive in a dynamic, high-energy environment? As a Customer Service Representative, you will be at the heart of our operations - responding to customer requests, managing orders, and supporting product inquiries with efficiency and precision.

Beyond day-to-day service, you will play a key role in building strong customer relationships, identifying sales opportunities, and collaborating with cross-functional teams to deliver a seamless customer experience. You will excel in our fast-paced setting, skillfully multitasking while contributing to both service excellence and business growth.

If you are passionate about helping others, enjoy a lively work atmosphere, and want to make a meaningful impact, this is the perfect opportunity for you.

Principal Responsibilities

Act as a trusted customer contact, managing inquiries, orders, and delivery expectations with clear, proactive communication.
Own the end-to-end order process, ensuring accuracy, resolving issues quickly, and coordinating with internal teams to meet customer commitments.
Build strong customer relationships by delivering consistently high-quality service and handling concerns with professionalism and empathy.
Monitor order flow and backorders, taking initiative to resolve gaps and keep customers informed.
Support business growth by identifying customer needs, preparing quotations, and recommending complementary products.
Partner with Sales and cross-functional teams to align on customer needs, share insights, and enhance the overall customer experience.
Contribute to continuous improvement by identifying trends, suggesting enhancements, and maintaining strong system and process discipline.

Qualifications & experience

3+ years of customer service experience in a B2B or manufacturing environment, with exposure to sales or upselling activities.
Post-secondary education in business or a related field is preferred; a high school diploma is required.
Proficiency in Microsoft Office (Excel, Outlook).
Strong customer focus with the ability to build relationships and deliver a high-quality service experience, supported by strong analytical skills, numerical aptitude, and attention to detail.
Clear and professional communication skills, with sound judgment and a solutions-oriented approach to resolving issues.
Highly organized team player, able to manage competing priorities in a fast-paced environment while supporting continuous improvement.
Fluency in English and French, with the ability to provide exceptional customer service and build relationships in both languages.
SAP system experience is an asset.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

Read the full bilingual original

IPEX est l’un des principaux fournisseurs nord-américains de systèmes de tuyauterie en plastique de pointe. Notre mission est de contribuer à un avenir meilleur en reliant les collectivités à l’eau et à l’énergie.

Nous sommes actuellement à la recherche d’un(e) Représentant(e) du service à la clientèle motivé(e), passionné(e) et dynamique pour se joindre à notre équipe. Relevant du gestionnaire du service à la clientèle, cette personne sera basée à notre bureau de Ville Saint-Laurent (Québec), 6665 Chemin Saint-François, Saint-Laurent QC H4S 1B6.

Ne manquez pas l’occasion de vous joindre à une grande famille de professionnels centrés sur les personnes, de leaders d’opinion, d’esprits agiles, d’entrepreneurs dans l’âme et d’agents de changement qui remettent le statu quo en question!

Sommaire du poste

Vous souhaitez évoluer dans un environnement dynamique où le rythme est soutenu? À titre de Représentant(e) du service à la clientèle, vous serez au cœur de nos opérations en répondant aux demandes des clients, en assurant la gestion des commandes et en fournissant un soutien efficace et précis relativement à nos produits.

Au-delà du service quotidien, vous jouerez un rôle clé dans l’établissement de relations durables avec les clients, l’identification d’occasions de vente et la collaboration avec différentes équipes afin d’offrir une expérience client fluide et exceptionnelle. Vous vous démarquerez dans un environnement en constante évolution grâce à votre capacité à gérer plusieurs priorités simultanément tout en contribuant à l’excellence du service et à la croissance de l’entreprise.

Si vous aimez aider les autres, appréciez un milieu de travail énergique et souhaitez avoir un impact concret, cette opportunité est faite pour vous.

Principales responsabilités

Agir à titre de personne-ressource de confiance auprès des clients en gérant les demandes, les commandes et les attentes liées aux livraisons grâce à une communication claire et proactive.

Assurer la gestion complète du cycle des commandes, en veillant à leur exactitude, en résolvant rapidement les enjeux et en collaborant avec les équipes internes afin de respecter les engagements envers les clients.

Développer et maintenir de solides relations avec les clients en offrant un service de grande qualité et en traitant les préoccupations avec professionnalisme et empathie.

Assurer le suivi des commandes et des retards de livraison, prendre les mesures nécessaires pour résoudre les écarts et tenir les clients informés en temps opportun.

Contribuer à la croissance des affaires en cernant les besoins des clients, en préparant des soumissions et en recommandant des produits complémentaires lorsque pertinent.

Collaborer étroitement avec les équipes des ventes et les partenaires internes afin de comprendre les besoins des clients, partager des informations pertinentes et améliorer continuellement l’expérience client.

Participer aux initiatives d’amélioration continue en identifiant les tendances, en proposant des améliorations et en maintenant une grande rigueur dans l’application des processus et l’utilisation des systèmes.

Qualifications et expérience

Minimum de trois (3) ans d’expérience en service à la clientèle dans un environnement manufacturier ou B2B, incluant une exposition à des activités de vente ou de vente additionnelle.

Formation post secondaire en administration des affaires ou dans un domaine connexe, considérée comme un atout; diplôme d’études secondaires requis.

Maîtrise de la suite Microsoft Office, notamment Excel et Outlook.

Forte orientation client et capacité démontrée à établir des relations de confiance et à offrir une expérience de service de haute qualité, appuyées par d’excellentes aptitudes analytiques, une aisance avec les chiffres et un grand souci du détail.

Excellentes habiletés de communication, tant à l’oral qu’à l’écrit, ainsi qu’un bon jugement et une approche axée sur la recherche de solutions.

Esprit d’équipe développé, excellent sens de l’organisation et capacité à gérer des priorités dans un environnement dynamique tout en contribuant à l’amélioration continue.

Maîtrise du français et de l’anglais, avec la capacité d’offrir un service à la clientèle exceptionnel et de bâtir des relations professionnelles dans les deux langues.

Une expérience avec le système SAP constitue un atout.

Mesures d’adaptation IPEX s’engage à offrir un processus de recrutement inclusif et accessible. Des mesures d’adaptation sont disponibles, sur demande, pour les personnes en situation de handicap à toutes les étapes du processus de sélection. IPEX collaborera avec les candidats qualifiés afin de fournir des mesures d’adaptation appropriées tenant compte de leurs besoins en matière d’accessibilité. Pour demander une mesure d’adaptation, veuillez communiquer avec les Ressources humaines à l’adresse suivante : HR@ipexna.com.

__________________________________________________

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!

Job Summary

If you are passionate about helping others, enjoy a lively work atmosphere, and want to make a meaningful impact, this is the perfect opportunity for you.

Principal Responsibilities

Act as a trusted customer contact, managing inquiries, orders, and delivery expectations with clear, proactive communication.
Own the end-to-end order process, ensuring accuracy, resolving issues quickly, and coordinating with internal teams to meet customer commitments.
Build strong customer relationships by delivering consistently high-quality service and handling concerns with professionalism and empathy.
Monitor order flow and backorders, taking initiative to resolve gaps and keep customers informed.
Support business growth by identifying customer needs, preparing quotations, and recommending complementary products.
Partner with Sales and cross-functional teams to align on customer needs, share insights, and enhance the overall customer experience.
Contribute to continuous improvement by identifying trends, suggesting enhancements, and maintaining strong system and process discipline.

Qualifications & experience

3+ years of customer service experience in a B2B or manufacturing environment, with exposure to sales or upselling activities.
Post-secondary education in business or a related field is preferred; a high school diploma is required.
Proficiency in Microsoft Office (Excel, Outlook).
Strong customer focus with the ability to build relationships and deliver a high-quality service experience, supported by strong analytical skills, numerical aptitude, and attention to detail.
Clear and professional communication skills, with sound judgment and a solutions-oriented approach to resolving issues.
Highly organized team player, able to manage competing priorities in a fast-paced environment while supporting continuous improvement.
Fluency in English and French, with the ability to provide exceptional customer service and build relationships in both languages.
SAP system experience is an asset.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will manage the end-to-end order process, including handling inquiries, resolving delivery issues, and maintaining accurate order documentation. They will also build strong customer relationships and identify sales opportunities to support business growth.

Requirements

Candidates must have at least three years of customer service experience in a manufacturing or B2B environment and possess a high school diploma. Proficiency in Microsoft Office and the ability to communicate effectively in both English and French are required.

Skills

Customer service
Order management
B2B communication
Relationship building
Sales support
Upselling
Microsoft Office
Excel
Outlook
Analytical skills
Problem solving
Communication
SAP
Attention to detail
Time management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
B2B
Order Management
Sales
Upselling
Microsoft Office
Excel
Outlook
SAP
Communication
Relationship Management
Continuous Improvement
Logistics
Data Entry
Problem Resolution
Customer Experience
Business Administration

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