customer service managing supervisor
- Oakville, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
Languages
English
Education
- College/CEGEP
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Retail business
- Supermarket/grocery store
Tasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Supervise office and volunteer staff
- MS Office
Computer and technology knowledge
- Electronic mail
- MS Outlook
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Team player
- Initiative
- Accurate
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship, coaching and/or networking opportunities for youth
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
More about this job
Responsibilities
Direct and evaluate daily supermarket operations, manage staff, and oversee merchandise, pricing, marketing, and budget decisions. Resolve customer and supply issues, and recruit, hire, and supervise staff and volunteers.
Requirements
Requires a college or CEGEP education and 2 to less than 3 years of experience. The role requires English, Microsoft Office and Outlook familiarity, and strong organization, communication, customer service, and time-management abilities.
Skills
- Daily Operations Management
- Staff Supervision
- Staff Recruitment and Hiring
- Staff Scheduling and Duty Assignment
- Market Research
- Consumer Demand Analysis
- Merchandise Planning
- Pricing Policy Implementation
- Marketing Strategy Development
- Budget Planning
- Revenue and Expense Monitoring
- Customer Complaint Resolution
- Supply Shortage Resolution
- Microsoft Office
- Microsoft Outlook
- Time Management
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
- Sales
- Marketing
Keywords
- Retail
- Supermarket
- Grocery Store
- Daily Operations
- Staff Management
- Staff Recruitment
- Staff Supervision
- Market Research
- Consumer Demand
- Sales Volumes
- Competitor Analysis
- Merchandise
- Pricing Policies
- Credit Policies
- Marketing Strategies
- Budgeting
- Revenue Monitoring
- Expense Monitoring
- Customer Requests
- Customer Complaints
- Supply Shortages
- Microsoft Office
- Microsoft Outlook
- Electronic Mail
- Time Management
- Client Focus
- Teamwork
- Communication