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Added 4 mins ago
KG
Senior Platform Engineer
Kinross Gold Corporation
Toronto, ON
- Full-time
…environments. We are seeking a highly technical and hands-on Senior Platform Engineer to drive the evolution of our hybrid infrastructure ecosystem spanning on-premises datacenters, cloud…
Added 4 mins ago
TI
Senior ETL Developer
Teckhorizon Inc
Toronto, ON
- $100 USD / hour
- Contract
Our Client is looking for an experienced Senior ETL Developer to design, develop, and maintain enterprise data pipelines, data warehouses, and Business Intelligence solutions. The ideal…
Added 4 mins ago
HO
BI Analytics Engineer
Hydro One
Toronto, ON
- $80 to $100 CAD / hour
- Contract
We are seeking a BI / Analytics Engineer to support the data, semantic model, and reporting components of contact center analytics solutions built on Microsoft Fabric and Power BI.
Added 4 mins ago
SC
Commercial Lines Underwriter, Aviation
SPG Canada
Oakville, ON
- Full-time
…talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national…
Added 6 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
· As EDC aims to be the leader in helping all Canadian exporters go, grow, and succeed internationally, the Digital Platform Delivery & Architecture (DPDA) group in EDC plays a critical…
Added 6 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
· As EDC aims to be the leader in helping all Canadian exporters go, grow, and succeed internationally, the Digital Platform Delivery & Architecture (DPDA) group in EDC plays a critical…
Added 6 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
· As EDC aims to be the leader in helping all Canadian exporters go, grow, and succeed internationally, the Digital Platform Delivery & Architecture (DPDA) group in EDC plays a critical…
Added 6 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
· As EDC aims to be the leader in helping all Canadian exporters go, grow, and succeed internationally, the Digital Platform Delivery & Architecture (DPDA) group in EDC plays a critical…
Added 6 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
· As EDC aims to be the leader in helping all Canadian exporters go, grow, and succeed internationally, the Digital Platform Delivery & Architecture (DPDA) group in EDC plays a critical…
Added 6 mins ago
RA
Senior Marketing Manager - Customer Engagement
Recrute Action
Toronto, ON
- Contract
Experience with MarTech tools (e.g., Salesforce Marketing Cloud, Adobe Customer Data Platform, Adobe Analytics, Voice dashboards, PowerBI).
Added 21 mins ago
Associate Technical Services Engineer II
MongoDB
Toronto, ON
…innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data…
Added 21 mins ago
RB
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and cloud…
Added 34 mins ago
RD
Associate
RBC Dominion Securities
Newmarket, ON
- Full-time
Strong skills working with business applications/technology, including Microsoft Office Suite
Added 34 mins ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
Enter, maintain, and manage natural gas transportation and pipeline tariff data in EE’s Enterprise Risk Management System (ETRM) and Microsoft BI Platform.
Added 36 mins ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Added 36 mins ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
…planning, governance, and continuous improvement of the Workday platform. Acting as the primary liaison between IT, HR, Finance, Payroll, and other business stakeholders, this role will…
Added 1 hour ago
R
Director, New Accounts and Documentation
RBC
Toronto, ON
- Full-time
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
As EDC aims to be the leader in helping all Canadian exporters go, grow, and succeed internationally, the Digital Platform Delivery & Architecture (DPDA) group in EDC plays a critical role…
Added 1 hour ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Dataverse).
Added 1 hour ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
…planning, governance, and continuous improvement of the Workday platform. Acting as the primary liaison between IT, HR, Finance, Payroll, and other business stakeholders, this role will…
Added 1 hour ago
RD
Associate Advisor
RBC Dominion Securities
Moncton, NB
- Full-time
Strong skills working with business applications/technology, including Microsoft Office Suite
Added 1 hour ago
R
FX Execution & Digital Sales (EDS) Analyst
RBC
Calgary, AB
- Full-time
Provide feedback from the covered client segment to inform product development, platform enhancements, and strategy refinements.
Added 1 hour ago
SE
Sales Development Representative - Canada
SWTCH Energy Inc.
Remote, Canada
- Full-time
- Remote
Maintain customer activity in the CRM platform.
Added 1 hour ago
Dev Ops Engineer (Student Position)
The Canada Life Assurance Company
Toronto, ON
Cloud Technologies: AWS, Microsoft Azure, Google Cloud Platform (GCP)
Added 1 hour ago
O
Conseiller(ère) en ingénierie de données sénior
Onepoint
Montreal, QC · Quebec, QC
- Full-time
Formation: certification Microsoft Certified/Applied Skills : Azure Developer Associate (ou équivalent);

iQmetrix

Client Onboarding Specialist

Regina, SK, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

Lead clients through onboarding, setup, training, readiness checks, and go-live for Intelligent Commerce Retail Experience, while monitoring early adoption and addressing launch risks. Coordinate with internal teams and client stakeholders, maintain accurate Salesforce records, and improve launch processes and reusable enablement materials.

Requirements

Candidates need at least five years of experience in onboarding, implementation, enablement, customer success, account management, or a similar client-facing role, including managing multiple launches and training non-technical users. They should be skilled in problem-solving, process and workflow analysis, stakeholder relationships, detailed follow-through, and using Salesforce or a similar CRM; retail, telecom, commerce software, and playbook experience are advantageous.

Skills

Client Onboarding
Implementation Management
Client Enablement
Customer Training
Customer Success
Project Coordination
Stakeholder Management
Process Mapping
Workflow Analysis
Problem-Solving
Risk Identification
Product Adoption
Salesforce
Playbook Development
Cross-Functional Collaboration

Benefits

Flexible Hybrid Work Environment
Vacation Leave
Sick Leave
RRSP/401(k)/Provident Fund Plans
Share Ownership Plan
Employer Matching Program
Maternity Leave Salary Top-Up
Adoption Leave Salary Top-Up
Paternity Leave Salary Top-Up
New Baby Days
Cultural Day
Paid Volunteer or Personal Learning Leave
Seven-Week Sabbatical After Seven Years

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Telecommunications
Telecom Retail
SaaS
Implementation
Client Enablement
Customer Success
Product Adoption
Go-Live Readiness
Training
Salesforce
CRM
Process Mapping
Workflow Analysis
Risk Management
Account Management
Stakeholder Management
Cross-Functional Collaboration
Onboarding Playbooks
Knowledge-Base Content
Retail Point-of-Sale
Inventory Software
Commerce Software
Jira
Confluence
Asana
Microsoft Teams

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