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Added 2 hours ago
W
IT Specialist III (Infrastructure Platforms)
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
You will provide high-level technical consultation to clients on technical and business projects and lead hardware and software technical assurance, implementation, packaging, and…
Added 4 hours ago
EI
Senior Calibration Technician
Ecolab Inc.
Calgary, AB
- Full-time
We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 7 hours ago
Supervisor IT Client Services (E26-185)
FortisAlberta
Airdrie, AB
…these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and…
Added 7 hours ago
RF
Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
Direct Reports: Product Innovation Specialist, Product Innovation Coordinator
Added 8 hours ago
IE
Structural Project Engineer
Ikon Engineers Canada Ltd.
Vancouver, BC
- Full-time
Assist in the development of the structural analysis systems and software to develop the technical data based within the firm
Added 9 hours ago
JS
Implementation Specialist – Project Management
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Reporting to the Senior Implementation Manager, Project Management, the Implementation Specialist – Project Management will:
Added 9 hours ago
JS
Implementation Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Be able to work with our client to amend their current processes to best fit our software
Added 9 hours ago
A
Time Labour Management, Lead Implementation Specialist
ADP
Burnaby, BC
- Full-time
ADP is hiring a Time Labour Management, Lead Implementation Specialist
Added 10 hours ago
RR
Talent Acquisition Specialist
Remote Robotic
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Contract
RRS is looking for a Talent Acquisition Specialist to support hiring across engineering, technical, operations, and corporate functions.
Added 10 hours ago
UO
Research Associate, Indigenous Brain Health, Family Medicine
University of Calgary
Calgary, AB
- Full-time
Advanced skills in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and survey software (e.g. Qualtrics)
Added 10 hours ago
EE
Senior / Intermediate Regulatory Specialist/Aquatic Biologist - R.Bio (BC) REQUIRED
ENKON Environmental Limited
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Intermediate/Senior Regulatory Specialist & Aquatic Biologist (R.P.Bio.) - Surrey, BC
Added 10 hours ago
LS
ServiceNow Developer
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
ServiceNow Certified Implementation Specialist – IRM
Added 11 hours ago
ML
Environmental, Health & Safety Specialist
Maple Lodge Farms Ltd
Brampton, ON
- $70,000 to $85,000 CAD / year
- Full-time
The Environmental Health and Safety Specialist is responsible to support the development and implementation of the Company’s Environmental Health & Safety (EHS) programs and policies…
Added 11 hours ago
3
Platform QA Specialist
360insights
Moncton, NB · Whitby, ON
- $42,000 to $57,000 CAD / year
Work closely with Implementation Specialists and Programme Managers to support smooth launches
Added 11 hours ago
2I
Sap Business Warehouse Developer
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto based client is hiring SAP BW Development Specialist for a 6-month contract opportunity.
Added 11 hours ago
SJ
PACS/RIS Analyst PACS
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
…and HIS, RIS, other hospital information systems, third-party software applications, voice recognition/radiology reporting systems, modality worklists, other clinical systems, and…
Added 11 hours ago
M
Manufacturing Operations Project Manager
Miovision
Kitchener, ON
- $75,000 to $100,000 CAD / year
- Full-time
The Tool Specialist: You are highly proficient with modern project management software (such as Asana, Jira, MS Project, or Smartsheet) and boast advanced spreadsheet and data tracking…
Added 11 hours ago
PO
Research Technology & Data Specialist - Mississauga, ON
PATTISON Outdoor
Mississauga, ON
- Full-time
The Specialist will act as a liaison between PATTISON and external technology, software and data partners, translating business and research needs into clear technical requirements and…
Added 11 hours ago
H
Human Resources Analytics Specialist
HireTalent
Montreal, QC
- Temporary
Contribute to the full Software Development Life Cycle (SDLC) - requirements, functional design, implementation, UAT
Added 11 hours ago
Technical Specialist
University of Toronto
Toronto, ON
Reporting to the Manager, Client Services, the Technical Specialist will provide senior technical expertise responsible for IT service operations stewardship through planning,…
Added 11 hours ago
A
spécialiste principal(e) de l’implantation, Ressources humaines, Technologie de RH / HR Senior Implementation Specialist
ADP
Montreal, QC
- Full-time
Added 11 hours ago
TI
Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Implementation and support of updated software applications in a production environment
Added 12 hours ago
P
Technical Customer Support Advocate
Procurify
Remote, Canada
- Full-time
- Remote
…like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Customer Support Advocate to…
Added 12 hours ago
TI
Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Implementation and support of updated software applications in a production environment
Added 13 hours ago
Automation Specialist
Spartan Controls Ltd.
Edmonton, AB
We are currently recruiting for an Automation Specialist for our Control Systems Lifecycle Services Team to be based in Edmonton. In this role, you will be working within the Control…

iQmetrix

Client Onboarding Specialist

Regina, SK, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

Lead clients through onboarding, setup, training, readiness checks, and go-live for Intelligent Commerce Retail Experience, while monitoring early adoption and addressing launch risks. Coordinate with internal teams and client stakeholders, maintain accurate Salesforce records, and improve launch processes and reusable enablement materials.

Requirements

Candidates need at least five years of experience in onboarding, implementation, enablement, customer success, account management, or a similar client-facing role, including managing multiple launches and training non-technical users. They should be skilled in problem-solving, process and workflow analysis, stakeholder relationships, detailed follow-through, and using Salesforce or a similar CRM; retail, telecom, commerce software, and playbook experience are advantageous.

Skills

Client Onboarding
Implementation Management
Client Enablement
Customer Training
Customer Success
Project Coordination
Stakeholder Management
Process Mapping
Workflow Analysis
Problem-Solving
Risk Identification
Product Adoption
Salesforce
Playbook Development
Cross-Functional Collaboration

Benefits

Flexible Hybrid Work Environment
Vacation Leave
Sick Leave
RRSP/401(k)/Provident Fund Plans
Share Ownership Plan
Employer Matching Program
Maternity Leave Salary Top-Up
Adoption Leave Salary Top-Up
Paternity Leave Salary Top-Up
New Baby Days
Cultural Day
Paid Volunteer or Personal Learning Leave
Seven-Week Sabbatical After Seven Years

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Telecommunications
Telecom Retail
SaaS
Implementation
Client Enablement
Customer Success
Product Adoption
Go-Live Readiness
Training
Salesforce
CRM
Process Mapping
Workflow Analysis
Risk Management
Account Management
Stakeholder Management
Cross-Functional Collaboration
Onboarding Playbooks
Knowledge-Base Content
Retail Point-of-Sale
Inventory Software
Commerce Software
Jira
Confluence
Asana
Microsoft Teams

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