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Added 4 mins ago
SC
Full Time Baker - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
Oversee daily production, merchandising, and product presentation to ensure freshness, quality, and visual appeal.
Added 18 mins ago
Director of Operations
Industrial Electric Manufacturing
Surrey, BC
…productivity, capacity, and team development across the assigned product…
Added 18 mins ago
Workplace System Administrator
Riverside Natural Foods Ltd.
Toronto, ON
Added 34 mins ago
EB
Beauty Advisor-Estée Lauder Companies-Part Time-Niagara on the lake- Niagara, ON
ELC Beauty LLC
Niagara-on-the-Lake, ON
- Part-time
Added 34 mins ago
Seasonal Sales Associate
Under Armour
AB · Edmonton, AB
Added 34 mins ago
Installation Services Technician
Cintas
Calgary, AB
Added 49 mins ago
Technical Account Manager Associate II, Google Cloud Consulting
Google
Toronto, ON
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud…
Added 49 mins ago
Technical Account Manager I, Google Cloud Consulting
Google
Toronto, ON
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud…
Added 49 mins ago
C
Machine Operator (Day Shift)
Carlisle
Crossfield, AB
- Full-time
…specific jobs to cycling materials through to the finished product. Working 40 hours a week work week with occasional overtime, no travel…
Added 49 mins ago
C
Machine Operator (Evening Shift)
Carlisle
Crossfield, AB
- Full-time
…specific jobs to cycling materials through to the finished product. Working 40 hours a week work week with occasional overtime, no travel…
Added 49 mins ago
C
Machine Operator
Carlisle
Toronto, ON · Scarborough, Ontario
- Full-time
Performs chemical or other physical testing during product processing
Added 49 mins ago
C
Chief Steam Engineer
Carlisle
Crossfield, AB
- Full-time
Verify railcar seals, shipping documentation, and product identification prior to unloading.
Added 49 mins ago
C
Machine Operator (Graveyard Shift)
Carlisle
Crossfield, AB
- Full-time
…specific jobs to cycling materials through to the finished product. Working 40 hours a week work week with occasional overtime, no travel…
Added 49 mins ago
IB
Product Operations Manager - GTA
Indigo Books & Music
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 49 mins ago
IB
General Manager - GTA
Indigo Books & Music
Toronto, ON
- $61,500 to $81,500 CAD / year
- Full-time
…effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent…
Added 49 mins ago
IB
Customer Experience Manager - GTA
Indigo Books & Music
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Added 49 mins ago
HE
Assistant Food & Beverage Manager
Hotel Equities Group, LLC
Nanaimo, BC
- Full-time
Assist with purchasing, receiving, inventories, product rotation, storage, waste control, and operating supplies.
Added 49 mins ago
Detailer (Jaguar-Land Rover Edmonton)
Go Auto
AB · Edmonton, Alberta
Jaguar-Land Rover Edmonton is hiring a Detailer, and we’re looking for people who actually care about the finished product. The kind of person who notices the little things, works hard…
Added 49 mins ago
Sales Associate (Go Auto Outlet Edmonton International)
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You will work with educated, affluent buyers who expect professionalism, product knowledge, follow-up, and a high-quality buying experience.
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Inside Sales Representative
Flow Control Group
Lethbridge, AB
- Full-time
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Added 1 hour ago
EI
Software Security Engineer
ExcelGens, Inc.
Montreal, QC
- Contract
Remediate software security vulnerabilities across product portfolios.
Added 1 hour ago
CC
Chief Steam Engineer
Carlisle Construction Materials
Crossfield, AB
- Full-time
Verify railcar seals, shipping documentation, and product identification prior to unloading.
Added 1 hour ago
PG
SAP FICO Consultant
Pacer Group
AB · Edmonton, AB
- $100,000 to $105,000 CAD / year
- Full-time
Experience with New GL, Cost Centre Accounting, Profit Centre Accounting, and Product Costing.
Added 1 hour ago
A
CAD-DFT Engineer
Arm
Toronto, ON
- Full-time
…role gives you the chance to work across IP, architecture, and product engineering areas. You will contribute to producing production-ready solutions that improve quality, efficiency, and…
Added 1 hour ago
R&
Systems Engineer, Electronic Warfare & Spectrum Monitoring - Canada
Rohde & Schwarz
Toronto, ON
- Full-time
…deployment and sustainment. Working closely with customers, sales, product management, and engineering teams, the successful candidate will translate operational requirements into…

iQmetrix

Client Onboarding Specialist

Vancouver, BC, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

Lead client onboarding from kickoff through go-live, including setup verification, readiness checkpoints, training, and adoption follow-up. Coordinate with internal teams and client stakeholders, maintain accurate Salesforce records, and improve launch processes and reusable enablement materials.

Requirements

Candidates need at least five years of experience in onboarding, implementation, enablement, customer success, account management, or a similar client-facing role, including managing multiple launches and training non-technical users. They should be skilled in problem-solving, process and workflow analysis, stakeholder communication, detailed follow-through, and using Salesforce or a similar CRM.

Skills

Client Onboarding
Implementation
Client Enablement
Customer Success
Client Training
Stakeholder Management
Project Coordination
Problem-Solving
Process Mapping
Workflow Analysis
Adoption Monitoring
Risk Identification
Salesforce
Playbook Development
Cross-Functional Collaboration

Benefits

Flexible Hybrid Work Environment
Vacation Leave
Sick Leave
RRSP/401(k)/Provident Fund Plans
Share Ownership Plan
Employer Matching Program
Maternity Leave Salary Top-Up
Adoption Leave Salary Top-Up
Paternity Leave Salary Top-Up
New Baby Days
Cultural Day
Paid Volunteer or Personal Learning Leave
Seven-Week Sabbatical After Every Seven Years

Visa sponsorship

Not detected in the job text

Keywords

Interconnected Commerce
Telecom Retail
SaaS
Client Onboarding
Implementation
Client Enablement
Product Adoption
Go-Live Readiness
Training
Salesforce
CRM
Process Mapping
Workflow Analysis
Account Management
Customer Success
Retail Point-of-Sale
Inventory Software
Commerce Software
Jira
Confluence
Asana
Microsoft Teams
Onboarding Playbooks
Knowledge-Base Content
Cross-Functional Collaboration

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