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Added 43 mins ago
L
Industrial Engineering Intern
Legrand
Mississauga, ON
- Full-time
The Industrial Engineering Intern will support the development and implementation of key industrialization initiatives at Power Busway. This role will assist with process mapping, time…
Added 43 mins ago
G
Specialist, Automation
Glencore
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 1 hour ago
PC
Internal Audit Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Added 1 hour ago
T
Senior Business Application Specialist
TD
Toronto, ON
- Full-time
…stakeholders, enabling informed decision-making and efficient…
Added 1 hour ago
Bilingual Senior Specialist, Software Engineering (Functional - D365 ERP F&O)
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (Functional - D365 ERP Finance & Operations) position, where the next generations of…
Added 1 hour ago
AU
Manager, Marketing
Algoma University
Sault Ste. Marie, ON
- $91,863 to $114,829 CAD / year
- Full-time
…University’s marketing activities. The position leads the planning and implementation of integrated marketing strategies that strengthen the University’s reputation, support enrolment…
Added 1 hour ago
DG
Construction Technology Specialist
Deveraux Group of Companies
Calgary, AB
- Full-time
Experience in the rollout and implementation of new platforms or software would be an asset.
Added 2 hours ago
M
Associate Technical Specialist
Manulife
Toronto, ON
- Full-time
We are seeking an Associate Technical Specialist to join our collaborative team. Our team delivers technology infrastructure services worldwide, and this role helps provide reliable,…
Added 2 hours ago
T
F5 Load Balancer Architect With Azure Experience
TheCorporate
BC · British Columbia, Canada
- Contract
Communication: Exceptional documentation skills for writing technical architecture frameworks, runbooks, and implementation designs.
Added 2 hours ago
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Regulatory Affairs Specialist
Give and Go Prepared Foods
Toronto, ON · Etobicoke, ON
- $68,000 to $80,000 CAD / year
- Full-time
The Regulatory Affairs Specialist ensures compliance with regulations by providing timely input to various teams (Product & Packaging Development, QA, Marketing, Procurement, Supply Chain)…
Added 2 hours ago
Regulatory Affairs Specialist
Give and Go Prepared Foods
Toronto, ON
The Regulatory Affairs Specialist ensures compliance with regulations by providing timely input to various teams (Product & Packaging Development, QA, Marketing, Procurement, Supply Chain)…
Added 2 hours ago
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Senior Product Specialist, Product Implementation
Ontario Health
Toronto, ON
- Full-time
Ontario Health is seeking a Senior Specialist, Product Implementation to support Digital Excellence in Health product teams through expert product leadership, business analysis, stakeholder…
Added 2 hours ago
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Spécialiste principal (e) de l’implantation, Gestion du temps / Senior Implementation Specialist, Time
ADP
Montreal, QC
- Full-time
Added 4 hours ago
LS
Industrial Engineering Intern
Legrand Slovenija
Mississauga, ON
- Full-time
The Industrial Engineering Intern will support the development and implementation of key industrialization initiatives at Power Busway. This role will assist with process mapping, time…
Added 4 hours ago
EV
Specialist, Automation
Elk Valley Resources
Elkford, BC
- $95,000 to $112,000 CAD / year
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 4 hours ago
P/
ServiceNow Developer
PrecisionERP / PrecisionIT
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
ServiceNow Certified Implementation Specialist – IRM (highly preferred).
Added 4 hours ago
IW
Business Analyst/Application Specialist Co-op Student (8-month contract) January-August 2027
Iconic Wineries of British Columbia
Vancouver, BC
- Full-time
Title: Business Analyst/Application Specialist Co-Op Student (8-month contract, January-August 2027)
Added 4 hours ago
Senior Asset Management Engineer, Vancouver, EOI
Hatch
Vancouver, BC
Solving challenging client problems that could include planning, business case development, implementation, monitoring, or assessments of any project scope referenced above.
Added 4 hours ago
Senior Asset Management Engineer, Calgary, EOI
Hatch
Calgary, AB
Solving challenging client problems that could include planning, business case development, implementation, monitoring, or assessments of any project scope referenced above.
Added 4 hours ago
EV
Specialist, Automation
Elk Valley Resources
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 5 hours ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 USD / year
- Full-time
Proven work experience in technical consulting/implementation, customer service, and/or client success.
Added 5 hours ago
AG
Process Control Specialist
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The Process Control Specialist (Automation Technician) provides hands‑on support for process control, automation, operational technology (OT), and industrial data systems across the Island…
Added 5 hours ago
B
UAT Manager
BMO
Toronto, ON · YNG
- Full-time
Provides advice and guidance to assigned business/group on implementation of UAT solutions.
Added 6 hours ago
MH
Security Systems Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
Under the general direction of the Physical Security Supervisor, performs as a technical specialist supporting centralized security systems and monitoring stations relating to the design,…
Added 7 hours ago
WR
Information Systems Specialist
West Red Lake Gold Mines
Red Lake, ON
- Full-time
Reporting to the Director of Finance, Operations , the successful candidate is responsible for the technical implementation, configuration and ongoing operational health and maintenance of…

iQmetrix

Client Onboarding Specialist

Vancouver, BC, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

Lead client onboarding from kickoff through go-live, including setup verification, readiness checkpoints, training, and adoption follow-up. Coordinate with internal teams and client stakeholders, maintain accurate Salesforce records, and improve launch processes and reusable enablement materials.

Requirements

Candidates need at least five years of experience in onboarding, implementation, enablement, customer success, account management, or a similar client-facing role, including managing multiple launches and training non-technical users. They should be skilled in problem-solving, process and workflow analysis, stakeholder communication, detailed follow-through, and using Salesforce or a similar CRM.

Skills

Client Onboarding
Implementation
Client Enablement
Customer Success
Client Training
Stakeholder Management
Project Coordination
Problem-Solving
Process Mapping
Workflow Analysis
Adoption Monitoring
Risk Identification
Salesforce
Playbook Development
Cross-Functional Collaboration

Benefits

Flexible Hybrid Work Environment
Vacation Leave
Sick Leave
RRSP/401(k)/Provident Fund Plans
Share Ownership Plan
Employer Matching Program
Maternity Leave Salary Top-Up
Adoption Leave Salary Top-Up
Paternity Leave Salary Top-Up
New Baby Days
Cultural Day
Paid Volunteer or Personal Learning Leave
Seven-Week Sabbatical After Every Seven Years

Visa sponsorship

Not detected in the job text

Keywords

Interconnected Commerce
Telecom Retail
SaaS
Client Onboarding
Implementation
Client Enablement
Product Adoption
Go-Live Readiness
Training
Salesforce
CRM
Process Mapping
Workflow Analysis
Account Management
Customer Success
Retail Point-of-Sale
Inventory Software
Commerce Software
Jira
Confluence
Asana
Microsoft Teams
Onboarding Playbooks
Knowledge-Base Content
Cross-Functional Collaboration

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