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Added 2 hours ago
QT
Senior Account Manager
Quest Talent Search Solutions Ltd.
Vancouver, BC · Greater Vancouver, BC
- $75,000 to $85,000 CAD / year
- Full-time
Lead customer onboarding, implementation, and ongoing account management initiatives
Added 5 hours ago
K
Senior Product Manager, Integrations
Kindsight
Remote, Canada
- $105,000 to $140,000 CAD / year
- Full-time
- Remote
Lead Cross-Functional Execution: Develop clear and actionable product specifications, collaborating with Design, Engineering and 3rd party teams to ensure alignment. Partner with…
Added 5 hours ago
K
Senior Director, Solutions Engineering
Kindsight
Remote, Canada
- $240,000 to $280,000 CAD / year
- Full-time
- Remote
Lead and develop a high-performing Solutions Engineering team responsible for custom demonstrations, technical discovery, use-case mapping, and technical pre-sales engagements.
Added 5 hours ago
K
Enterprise Account Executive
Kindsight
Remote, Canada
- $260,000 to $320,000 CAD / year
- Full-time
- Remote
Lead structured discovery and engage executive sponsors, economic buyers, and cross-functional stakeholders through consultative, problem-first conversations.
Added 5 hours ago
K
Enterprise Account Executive, Community Foundations
Kindsight
Remote, Canada
- $280,000 to $320,000 CAD / year
- Full-time
- Remote
Lead Complex Enterprise Deals: Run structured, multi-stakeholder sales cycles from initial discovery and custom value modeling through RFPs, procurement, board approvals and closing.
Added 5 hours ago
CO
Director, Deputy Registrar
CPA Ontario
Canada
- Full-time
Develop and lead compliance review and regulatory audit programs, providing risk-based oversight while advancing member and firm compliance through guidance, outreach, and cross-functional…
Added 5 hours ago
CO
Email Program Manager
CPA Ontario
Canada
- Full-time
As Email Program Manager, you will lead and evolve CPA Ontario's email and SMS/MMS programs, driving strategy, innovation and audience engagement across these channels. You will advance our…
Added 9 hours ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Maintain business requirements, functional requirements and technical specification documentation for all reports
Added 19 hours ago
ES
Solution Architect
EPAM Systems
Canada
- Full-time
At EPAM, you'll design transformative Salesforce architectures that power global enterprises. As a Solution Architect, you'll bridge business strategy and technical innovation, leading…
Added 1 day ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
As part of the Salesforce Solutions and CRM Strategy team, you will oversee platform architecture, technical standards, operational excellence, release management, and cross-functional…
Added 1 day ago
S
Business Development Manager - Moncton
Sysco
Moncton, NB · Sysco Moncton
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 1 day ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…related customer engagement platforms within the LOC. You will lead the local transition to the Customer Experience of the Future (CXF) platform, ensuring a stable, compliant, and…
Added 1 day ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Added 1 day ago
SP
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
The RVP, Public Sector oversees sales strategy and operations for Salesforce's Public Sector business, driving revenue growth through team leadership, client engagement, and market…
Added 1 day ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
Our Small, Medium, and Growth Business (SMB) Account Executive team is one of the fastest-moving sales teams at Salesforce, focused on helping small and mid-sized businesses unlock the…
Added 1 day ago
SP
Sr. Analyst, Product and Pricing Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments.
Added 1 day ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
Experience working with CRM platforms an asset (Salesforce, Hubspot etc.)
Added 1 day ago
O
Marketing Operations Manager
Optro
Remote, Canada
- $102,000 to $140,000 CAD / year
- Full-time
- Remote
Deep hands-on Marketo experience, with strong functional fluency in Salesforce - you understand its data model and how it talks to Marketo well enough to diagnose sync and integration…
Added 2 days ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Collaborate with cross-functional teams to understand requirements and identify defects early in the development process.
Added 2 days ago
V
Systems Architect
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Cloud Architect with over 10 years of Salesforce experience, including a minimum of 3 years in a technical lead role. The ideal candidate will…
Added 2 days ago
KI
Co-op/Intern Sales Operations
Kinaxis Inc.
Ottawa, ON
- Internship
…This role provides hands-on experience in data management, lead processes, CRM management, reporting, and cross-functional…
Added 2 days ago
Sr. Account Manager - West
United Services Group
Vancouver, BC · Kelowna, BC · BC
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Added 2 days ago
AC
Sr. Manager, Philanthropy
Alberta Cancer Foundation
Calgary, AB
- Full-time
…drive revenue growth and deepen donor relationships. They will lead and develop a high-performing team and play a critical role in building a strong, sustainable culture of philanthropy…
Added 2 days ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
Maintains Salesforce (CRM) customer and business date and other system records accurately and thoroughly.
Added 2 days ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a Salesforce Production Support Lead to ensure the operational stability, performance, and continuous availability of mission-critical Salesforce platforms…

iQmetrix

Client Onboarding Specialist

Toronto, ON, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Jan 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

The Client Onboarding Specialist will lead clients through the implementation and adoption process for the Intelligent Commerce Retail Experience platform. They are responsible for ensuring successful go-lives, facilitating training sessions, and maintaining accurate account records in Salesforce.

Requirements

Candidates must have 5+ years of experience in client-facing roles such as onboarding, implementation, or customer success. Proficiency in CRM software like Salesforce and the ability to manage multiple client projects simultaneously are required.

Skills

Client onboarding
Implementation
Customer success
Account management
Training delivery
Process mapping
Workflow analysis
Salesforce
Project management
Stakeholder management
Systems thinking
Problem solving
Communication
Retail software
Telecom industry knowledge

Benefits

RRSP/401K/PF plan
Share ownership plans
Maternity leave top up
Adoption leave top up
Paternity leave top up
Ten new baby days
Cultural day
Paid volunteering time
Seven-week sabbatical
Flexible hybrid working environment
Generous vacation
Sick leave program

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Onboarding
Implementation
Customer Success
Account Management
Salesforce
Jira
Confluence
Asana
Microsoft Teams
Retail Point-of-Sale
Inventory Management
Commerce Software
Telecom
Process Mapping
Workflow Analysis
Training
Enablement
Stakeholder Engagement
Systems Thinking
Project Management
Go-live
Business Outcomes
Cross-functional Collaboration
Playbooks
Knowledge-base
Client Adoption
Readiness Checkpoints
Intelligent Commerce
AI-native

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