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TO
Training Facilitator - Non Emergency Patient Transfer - Hamilton/Niagara
Transdev Ontario Manitoba
Hamilton, ON
- Full-time
Transdev Ontario, operating under Priority Patient Transfer Services and Voyago brands is hiring for a Training Facilitator, an existing position for Hamilton/Niagara region in support of…
Added 1 hour ago
CO
Job ID #32343: Organizational Development and Learning Specialist
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
As a facilitator of learning, content curator, information manager and builder of learning communities you will recommend and develop programs and initiatives that support the development…
Added 9 hours ago
YT
Sensory Playgroup Facilitator (mornings)
Yes To Mess
Victoria, BC
- Part-time
ROLE: ON-CALL EARLY CHILDHOOD PLAY FACILITATOR / TEACHER
Added 11 hours ago
C
Volunteer Instructor/Facilitator
Connect4Life
Toronto, ON · Greater Toronto Area, Canada
- Volunteer
Volunteer Instructor/Facilitator – Job Description
Added 14 hours ago
MG
Clinical Pharmacist
Michael Garron Hospital
Toronto, ON
- Full-time
Is available to work week-end and evening shifts and assists in completion of the calendar schedule
Added 15 hours ago
CD
Project Manager
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
Act as a facilitator for the execution of the work and communicate all decisions to stakeholders during the projects;
Added 16 hours ago
A
French Facilitator - Training & Development / LMS // Toronto, ON (Onsite) - FTE
AceStack
Toronto, ON
- Full-time
Job Title: French Facilitator – Training & Development / LMS
Added 17 hours ago
TS
Residential Program Facilitator
The Salvation Army in Canada
Oakville, ON
- Full-time
The incumbent must have the following experience before hire:
Added 17 hours ago
TS
Residential Program Facilitator
The Salvation Army Canada and Bermuda Territory
Oakville, ON
- Full-time
The incumbent must have the following experience before hire:
Added 18 hours ago
B
Scrum Master, Team Coach
BRP
Sherbrooke, QC
- Full-time
Organizer and facilitator of Communities of Practice (CoP), Centers of Expertise (CoE) or other self-organized forums
Added 18 hours ago
MU
Audio Visual Assistant C (Multimedia Facilitator)
McGill University
Vancouver, BC · Strathcona Music
- Part-time
The Multimedia Facilitator is responsible assisting the Multimedia Technician with the technical aspects of projects and experiments which require audio-visual techniques as well as…
Added 18 hours ago
CM
Administrative and Youth Facilitator (Youth Wellness Hubs Ontario, Wellington-Guelph)
Canadian Mental Health Association
Guelph, ON · Fergus, ON
- Full-time
We are recruiting for an ADMINISTRATIVE AND YOUTH FACILITATOR (Youth Wellness Hubs Ontario, Wellington-Guelph)
Added 19 hours ago
OS
(TEMPORARY FULL-TIME) REGISTERED NURSE 2 - GERIATRIC DEMENTIA UNIT (GDU)
Ontario Shores Centre for Mental Health Sciences
Whitby, ON
- Full-time
…and may be given the opportunity to apply to the Patient Care Facilitator…
Added 21 hours ago
TR
Manager, Learning & Development and Internal Communications
Torex Resources Inc.
Toronto, ON
- $130,000 to $175,000 CAD / year
- Contract
…create engaging learning experiences, including presentations, facilitator guides, participant materials, and digital…
Added 21 hours ago
TR
Manager, Learning & Development and Internal Communications
Torex Resources Inc
Toronto, ON
- $130,000 to $175,000 CAD / year
- Full-time
- Contract
…create engaging learning experiences, including presentations, facilitator guides, participant materials, and digital…
Added 23 hours ago
BS
Bilingual French Learning Facilitator / Training Specialist
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
1-3 Years The French Learning Facilitator is responsible for delivering engaging training sessions in both French and English. They will create and maintain various training materials,…
Added 1 day ago
UE
Peoples Experience Coproduction Facilitator
Unidad Educativa Bilingüe Delfos
Windsor, ON
- Internship
The People’s Experience & Co‑production Facilitator will lead the day-to-day coordination and facilitation of Salutem Voices, supporting meaningful co‑production across Salutem. The…
Added 1 day ago
MU
Frosh Development Specialist
McGill University
Brown Student Serv.
- Part-time
…collaboration with the Frosh Support Specialist, acts as a liaison and facilitator to advance the goals of creating an inclusive, safe, and sustainable Frosh experience for new students.…
Added 1 day ago
AG
Game Facilitator
Activate Games
Mississauga, ON
- Part-time
Added 1 day ago
PH
Physiotherapist
Provincial Health Services Authority
Vancouver, BC
- Temporary
Added 1 day ago
CS
Instructor, Introduction to Psychology (Toronto)
Circuit Stream
Toronto, ON
- $1,650 CAD / week
- Contract
A thoughtful facilitator who can handle different viewpoints and sensitive subjects in an evidence-based, age-appropriate way.
Added 1 day ago
GWCL - Recreation Facilitator
Winnipeg Regional Health Authority
Winnipeg, MB
Must have effective written and verbal communication skills · Must have personal maturity and the ability to accept responsibility for actions and decisions
Added 1 day ago
Recreation Worker
Winnipeg Regional Health Authority
Winnipeg, MB
Grade 12 equivalent and Recreation Facilitator for Older Adults Certificate; or a diploma or undergraduate degree in Therapeutic Recreation.
Added 1 day ago
SM
Peer Support Specialist Addictions Services - St. Michael's Hospital
St. Michael's Hospital
Toronto, ON
- Temporary
Facilitator training in WRAP, LifeRing, or similar programming preferred
Added 1 day ago
GC
Gestionnaire de projet (Art conceptuel et sous-traitance) / PM (Concept Art & Outsourcing)
Game Companies
Montreal, QC
- Full-time
Continuous adaptation of our processes with the production teams and act as a facilitator in the event of difficulties.

iQmetrix

Client Onboarding Specialist

Regina, SK, Canada

Salary: $65,000 - $88,000 CAD · Full-time

Apply on iqmetrix.applytojob.com About employer

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Jan 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

Apply on iqmetrix.applytojob.com About employer

More about this job

Responsibilities

The Client Onboarding Specialist manages the end-to-end launch experience for new clients, ensuring accurate setup and product adoption. They facilitate training sessions, monitor readiness, and collaborate with internal teams to ensure a smooth transition to ongoing account management.

Requirements

Candidates must have 5+ years of experience in client-facing roles such as onboarding, implementation, or customer success. Proficiency with CRM software like Salesforce and strong skills in process mapping, training delivery, and stakeholder management are required.

Skills

Client onboarding
Implementation
Customer success
Account management
Training delivery
Process mapping
Workflow analysis
Salesforce
Project management
Stakeholder management
Problem-solving
Systems thinking
Communication
Relationship building
Retail software
Telecom industry knowledge

Benefits

RRSP/401K/PF plan
Share ownership plans
Maternity leave top up
Adoption leave top up
Paternity leave top up
New baby days
Cultural day
Paid volunteering time
Paid personal learning time
Seven-week sabbatical
Generous vacation
Sick leave program

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Onboarding
Implementation
Customer Success
Account Management
Salesforce
Telecom
Retail
Point-of-sale
Inventory Management
Commerce Software
Jira
Confluence
Asana
Microsoft Teams
Process Mapping
Workflow Analysis
Stakeholder Management
Training
Enablement
Project Management
Systems Thinking
Go-live
Client Adoption
B2B

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Jobs in Canada