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Added 10 mins ago
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Superintendent
W3Global
Victoria, BC
- $100,000 to $120,000 CAD / year
- Full-time
General Superintendent - Special Projects Division: Lead multiple small- to medium-scale projects.
Added 10 mins ago
FR
Regional Director, Strata Operations
FirstService Residential Canada
Vancouver, BC
- Full-time
The Regional Director, Strata Operations promotes client satisfaction, employee retention, and the continual enhancement of the Company’s culture and services through leadership,…
Added 10 mins ago
AF
Specialist II, Processing Operations
ATB Financial
Calgary, AB
- Full-time
…relationships with internal and external stakeholders to deliver client-obsessed solutions. Over this 12-month term, you will serve as a subject matter expert in exception processing, act…
Added 14 mins ago
Sr Mechanical Engineer
North American Rail Solutions
Calgary, AB
Lead Mechanical Engineering activities from concept/FEED through detailed engineering, procurement, construction, commissioning and start-up, taking technical ownership of assigned…
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Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
…insights from emerging business trends, drive value across client projects and internal initiatives, support project delivery, and foster strong client…
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Capital Markets and Accounting Advisory Services, Senior Associate
PwC
Vancouver, BC
- Full-time
…insights from emerging business trends, drive value across client projects and internal initiatives, support project delivery, and foster strong client…
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Cybersecurity - Cybersecurity Generalist - Manager 2 - CS - G
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Montreal, QC · Quebec, QC
- Full-time
…member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying…
Added 14 mins ago
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ISL Engineering & Landservices
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CAM Industrial Solutions LLC
Regina, SK
CAM Industrial Solutions, a leader in industrial services and one of the fastest-growing privately held companies in Canada and the United States, is seeking a driven and results-oriented…
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Quality Engineer I
TD
Toronto, ON
- Full-time
Customer end to end journey in starting their TD relationship by learning about products and services, completing a needs assessment, and opening an active deposit account that is funded…
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Implementation Specialist – Project Management
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Lead client software implementations from kickoff through go-live, ensuring projects remain on schedule and meet client requirements.
Added 30 mins ago
Senior Manager, Strategic Initiatives
Bayshore
Mississauga, ON
Lead discovery activities to develop a strong understanding of the end to end client, patient, and healthcare provider journey, including how services and processes connect from start to…
Added 41 mins ago
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Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
Reporting to a Discipline Lead, Engineers / System Integrators participate in the design, development, implementation and documentation of marine systems and solutions. This role is…
Added 41 mins ago
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Engineering Supervisor
Thermon
Oakville, ON
- Full-time
Thermon offers over 250 products, software, and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles…
Added 41 mins ago
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Occupational Safety & Health Specialist 2 - Terrace
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Terrace, BC
- Full-time
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Added 41 mins ago
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Construction Contract Administrator
HDR
Toronto, ON
- Full-time
We believe construction services are more than project delivery, they’re about safeguarding quality, safety, and trust at every step. As part of HDR’s Field Services team, you’ll be on the…
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Construction Contract Administrator
HDR
Richmond Hill, ON
- Full-time
We believe construction services are more than project delivery, they’re about safeguarding quality, safety, and trust at every step. As part of HDR’s Field Services team, you’ll be on the…
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Project Manager
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Dease Lake 9, BC
Barminco Mining Services Canada has a great opportunity for a Senior Project Manager to work at the mining project located in British Columbia.
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Director, Strategic Projects, Global Wealth Solutions - Toronto, ON
Scotiabank
Toronto, ON
Extensive experience in strategy, transformation, project management, or business management within financial services, wealth management, or a similarly complex environment.
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Toronto, ON
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 57 mins ago
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Ingenieur(e) de projets / Project Engineer
Pratt & Whitney
Longueuil, QC
- Full-time
…essentielles, du transport de passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 57 mins ago
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Project Engineer / Project Manager
Keystone Environmental
Burnaby, BC
- $100,000 to $130,000 CAD / year
- Full-time
We continue to expand our services and client base throughout Canada, creating exciting opportunities for talented professionals who want to grow with us.
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Gestionnaire principal, stratégies de tarification et transactions / Senior Manager, Pricing & Lifecycle Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…essentielles, du transport de passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 57 mins ago
UO
Director, Research Legal Operations and Agreements
University of Calgary
Calgary, AB
- Full-time
Partner with Research Services and other University units to align processes, resolve bottlenecks and improve the client experience.
Added 57 mins ago
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Technology Delivery Lead
Brainhunter Systems Ltd
Toronto, ON
- Contract
The Technology Delivery Lead is a customer first individual accountable for the execution of their projects and initiatives. The role covers all aspects of the software development…

iQmetrix

Client Onboarding Specialist

Regina, SK, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Jan 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

The Client Onboarding Specialist manages the end-to-end launch experience for new clients, ensuring accurate setup and product adoption. They facilitate training sessions, monitor readiness, and collaborate with internal teams to ensure a smooth transition to ongoing account management.

Requirements

Candidates must have 5+ years of experience in client-facing roles such as onboarding, implementation, or customer success. Proficiency with CRM software like Salesforce and strong skills in process mapping, training delivery, and stakeholder management are required.

Skills

Client onboarding
Implementation
Customer success
Account management
Training delivery
Process mapping
Workflow analysis
Salesforce
Project management
Stakeholder management
Problem-solving
Systems thinking
Communication
Relationship building
Retail software
Telecom industry knowledge

Benefits

RRSP/401K/PF plan
Share ownership plans
Maternity leave top up
Adoption leave top up
Paternity leave top up
New baby days
Cultural day
Paid volunteering time
Paid personal learning time
Seven-week sabbatical
Generous vacation
Sick leave program

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Onboarding
Implementation
Customer Success
Account Management
Salesforce
Telecom
Retail
Point-of-sale
Inventory Management
Commerce Software
Jira
Confluence
Asana
Microsoft Teams
Process Mapping
Workflow Analysis
Stakeholder Management
Training
Enablement
Project Management
Systems Thinking
Go-live
Client Adoption
B2B

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