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Added 32 mins ago
GG
Food & Beverage Manager - Lora Bay
Great Gulf
The Blue Mountains, ON
- Full-time
…team, Head Golf Professional, and Corporate Sales team, you’ll lead with tact and professionalism, respond positively to guest requests, and stay hands-on and on the floor during peak…
Added 1 hour ago
WI
Outside Sales Representative
Winwire International Inc.
Mississauga, ON
- Contract
Done-for-you outreach (lead generation) run by real people.
Added 1 hour ago
MM
Manufacturing Engineer II
Modine Manufacturing Company
Calgary, AB
- Full-time
Lead continuous improvement initiatives by applying Lean Manufacturing, Six Sigma, 5S, and other CI methodologies to improve product quality, process reliability, operational efficiency,…
Added 1 hour ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
Prepare candidate briefs, lead debriefs, and run offers, references, negotiation and closing.
Added 2 hours ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Prepare candidate briefs, lead debriefs, and run offers, references, negotiation and closing
Added 2 hours ago
Food & Beverage Manager - Lora Bay
Great Gulf Group
Thornbury, ON
…team, Head Golf Professional, and Corporate Sales team, you’ll lead with tact and professionalism, respond positively to guest requests, and stay hands-on and on the floor during peak…
Added 3 hours ago
CI
Procurement Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
…procurement categories, develop supplier relationships, and lead cross-functional collaboration to ensure cost efficiency, operational excellence, and alignment with business objectives.…
Added 4 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
…(strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and…
Added 4 hours ago
R
Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
Added 4 hours ago
I
Manager, Product Manufacturing
Inertia
Toronto, ON
- Full-time
We are looking for an engineer with deep manufacturing process knowledge and strong project and people leadership to lead new product manufacturing at Inertia. You will take products from…
Added 4 hours ago
Facilities Coordinator
Snowbird Aviation Services
Saskatoon, SK
Lead facility renovation, construction, and improvement projects from planning through completion.
Added 4 hours ago
CC
Business Analyst, Workforce Strategy
Compass Canada
ON · MISSISSAUGA, ON
- Full-time
Lead complex analyses of labour cost drivers, overtime trends, absenteeism, and productivity.
Added 4 hours ago
CC
Regional Operations Controller
Compass Canada
ON · Mississauga, ON
- Full-time
Lead/support location accounting departments to maintain and enhance internal controls; provide guidance and leadership
Added 4 hours ago
MI
Procurement Category Specialist (Food / Pharma / Supplements)
MKNetwork Inc
Coquitlam, BC
- Full-time
We’re looking for a Strategic Procurement Category Specialist to lead category strategies, source and negotiate with suppliers, manage contracts, and support our Source‑to‑Pay (S2P)…
Added 5 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 hours ago
C
Product Expert
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Magog, QC
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Lead continuous improvement initiatives related to product engineering changes (CHIPP).
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Husky Technologies
Bolton, ON
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…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Lead cross-functional evaluation of new service offerings, business models, and transformation initiatives that improve service coverage, utilization, fulfillment, cost efficiency, and…
Added 5 hours ago
C
Product Expert
Cabico&co
Coaticook, QC
- Full-time
Lead continuous improvement initiatives related to product engineering changes (CHIPP).
Added 7 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
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…ability to react to situations that need a sense of urgency, to lead by example and assist in the training of new colleagues. Monitoring daily activities while having attention to details;…
Added 8 hours ago
IP
Supervisor - West
Indigo Park Canada
Vancouver, BC
- Full-time
1-2 years of experience in a Supervisory/Team Lead capacity
Added 10 hours ago
BC
Director, Construction (Life Sciences)
Broccolini Construction Inc.
Toronto, ON
- Full-time
A Director, Construction (Life Sciences) at Broccolini will lead project teams and own delivery of construction projects from preconstruction through closeout. As the senior lead and…
Added 11 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
…your building(s) and ensuring facilities are operated safely, cost effectively, and efficiently as per the operating parameters of the Statement of Work and management in our client…
Added 11 hours ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
We are seeking an AWS CloudOps Manager to lead the availability, performance, security, and cost efficiency of our cloud infrastructure. This role combines hands-on technical leadership…
Added 11 hours ago
PC
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If you’re ready to step into a role where you can lead, influence, and grow - we’d like to hear from you.

iQmetrix

Client Onboarding Specialist

Toronto, ON, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

Lead client onboarding and enablement from kickoff through go-live, ensuring setup is accurate, users are trained, and clients are prepared for successful adoption. Coordinate with internal teams and client stakeholders, monitor launch readiness and early usage, maintain Salesforce records, and improve reusable onboarding processes and materials.

Requirements

Requires at least five years of experience in onboarding, implementation, enablement, customer success, account management, or a similar client-facing role, including managing multiple onboardings and training non-technical users. Candidates should bring strong problem-solving, process analysis, communication, relationship-building, attention to detail, and CRM experience; retail, telecom, commerce software, and project-tool experience are advantageous.

Skills

Client Onboarding
Implementation
Client Enablement
Customer Success
Client Training
Stakeholder Management
Project Coordination
Adoption Monitoring
Process Mapping
Workflow Analysis
Problem-Solving
Client Communication
Salesforce
Playbook Development
Cross-Functional Collaboration
Risk Identification

Benefits

Flexible Hybrid Work Environment
Vacation Leave
Sick Leave
RRSP/401(k)/PF Plans
Share Ownership Plan
Employer Matching Program
Maternity Leave Salary Top-Up
Adoption Leave Salary Top-Up
Paternity Leave Salary Top-Up
New Baby Days
Cultural Day
Paid Volunteer or Personal Learning Leave
Seven-Week Sabbatical

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Client Launch
Implementation
Enablement
Customer Success
Telecom Retail
Software-As-A-Service
Salesforce
CRM
Go-Live
Client Adoption
Readiness Checkpoints
Training Sessions
Process Mapping
Workflow Analysis
Onboarding Playbooks
Knowledge-Base Content
Retail Point-Of-Sale
Inventory Software
Commerce Software
Jira
Confluence
Asana
Microsoft Teams
Cross-Functional Collaboration

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