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Added 2 days ago
Y
Recruitment Specialist - SaaS
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
…employees are set up for long-term success through structured onboarding, role-specific ramp-up programs, and continuous learning…
Added 2 days ago
O
Product Launch Specialist
OceanMD
Toronto, ON
- Full-time
Reporting to the Senior Director of Business Operations, we are hiring a Product Launch Specialist to coordinate early access programs and support the successful launch of new features and…
Added 3 days ago
JC
Payments Manager - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…implementation work aligned with broader PS timelines, processes, and client…
Added 3 days ago
T
IT Ops Specialist
TD
Mississauga, ON · Toronto, ON
- Full-time
Knowledge of new areas like Cloud, SaaS, ACI, SDWAN, etc. are key in terms of knowing how to troubleshoot across network platforms, including wired and wireless, F5 load balancing and Palo…
Added 4 days ago
RI
Product Sales Specialist
RealEstAi Inc.
Calgary, AB
- Full-time
Support onboarding and grow accounts after launch
Added 4 days ago
F
Customer Success Manager, Growth
Flywheel
Toronto, ON
- Full-time
…join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to…
Added 4 days ago
Y
Talent Acquisition and Development Specialist - SaaS
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
…employees are set up for long-term success through structured onboarding, role-specific ramp-up programs, and continuous learning…
Added 4 days ago
Y
Client Success Specialist - SaaS Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $60,000 CAD / year
- Full-time
Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Added 4 days ago
Y
Talent Acquisition Specialist - SaaS
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
…employees are set up for long-term success through structured onboarding, role-specific ramp-up programs, and continuous learning…
Added 4 days ago
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Forms Implementation Specialist
BoomerangFX
Mississauga, ON
- $45,000 to $55,000 CAD / year
- Full-time
The Forms Implementation Specialist plays a critical role in supporting client onboarding and configuration by building, configuring, and quality-assuring digital forms using Forms.io. You…
Added 4 days ago
I
Clinic Partnerships Specialist | Sales & Onboarding
iSeeWell
Brampton, ON
- Part-time
We are looking for a motivated, results-driven Clinic Partnerships Specialist (Sales & Onboarding) to join our team in Mississauga, Ontario.
Added 5 days ago
Y
Recruitment Specialist - Full Cycle (SaaS)
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
…employees are set up for long-term success through structured onboarding, role-specific ramp-up programs, and continuous learning…
Added 5 days ago
V
Sr People Partner
Vantage
Remote, Canada
- $120,000 to $145,000 CAD / year
- Full-time
- Remote
Vantage is growing, and we need a Sr People Partner to help our leaders become great ones. Your core client group is engineering managers, along with new managers and team leads across the…
Added 8 days ago
AG
Customer Success Manager, Growth
Adelphi Group
Toronto, ON
- Full-time
…join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to…
Added 8 days ago
SA
Sales Engineer
STAN AI
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Help hand off closed deals smoothly to Customer Success and onboarding
Added 8 days ago
K
Workday EDM Forward Deployed Engineer (HCM Consultant)
Kainos
Hunters Home, NB
- Full-time
…Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands-on adoption, optimisation, and deep business…
Added 8 days ago
K
Workday EDM Forward Deployed Engineer (HCM Consultant)
Kainos
PE · Prince Edward Island, Canada
- Full-time
…Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands-on adoption, optimisation, and deep business…
Added 8 days ago
K
Workday EDM Forward Deployed Engineer (HCM Consultant)
Kainos
Toronto, ON
- Full-time
…Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands-on adoption, optimisation, and deep business…
Added 8 days ago
K
Workday EDM Forward Deployed Engineer (HCM Consultant)
Kainos
Toronto, ON
- Full-time
…Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands-on adoption, optimisation, and deep business…
Added 8 days ago
K
Workday EDM Forward Deployed Engineer (HCM Consultant)
Kainos
Scots Bay, Kings Subdivision B, NS · Kings, Subdivision C
- Full-time
…Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands-on adoption, optimisation, and deep business…
Added 9 days ago
F
Senior Technical Account Manager
Fenergo
Toronto, ON
- Full-time
We're more than a global leader in AI-powered client lifecycle management - we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money…
Added 9 days ago
PC
Data Migration Specialist
Premier Construction Software
Markham, ON
- Full-time
Jonas Software is seeking a detail-oriented Data Migration Specialist to support the successful onboarding of clients to Premier Construction Software platform. This role is responsible for…
Added 9 days ago
F
Senior Technical Account Manager
Fenergo
Remote, Canada
- Remote
We’re more than a global leader in AI-powered client lifecycle management - we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money…
Added 9 days ago
TT
Customer Success Manager
Tribute Technology
Kingston
- Full-time
As a Senior Customer Success Manager / Senior Implementation Specialist, you will play a crucial role in helping clients maximize the value of AdPerfect’s products and services. Leveraging…
Added 11 days ago
D&
Onboarding & Training Specialist
Dye & Durham Corporation
Toronto, ON
- Full-time
The Onboarding & Training Specialist is responsible for designing, developing, and scaling onboarding and training programs that drive product adoption, customer success, and long-term…

iQmetrix

Client Onboarding Specialist

Winnipeg, MB, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

Lead client onboarding from kickoff through go-live, coordinating setup, readiness checkpoints, training, and communication with client stakeholders. Monitor early adoption, address launch risks, maintain Salesforce records, and collaborate across teams to improve onboarding processes and materials.

Requirements

Candidates need at least five years of experience in a client-facing onboarding, implementation, enablement, customer success, or similar role, including managing multiple launches and training non-technical users. The role also requires strong problem-solving, workflow analysis, stakeholder communication, follow-through, and experience using Salesforce or a similar CRM.

Skills

Client Onboarding
Implementation Management
Client Enablement
Customer Success
Client Training
Stakeholder Management
Adoption Monitoring
Process Mapping
Workflow Analysis
Problem-Solving
Client Communication
Salesforce
Cross-Functional Collaboration
Playbook Development
Attention to Detail

Benefits

Flexible Hybrid Work Environment
Vacation Leave
Sick Leave
RRSP/401(k)/PF Plans
Share Ownership Plan
Employer Matching Program
Maternity Leave Salary Top-Up
Adoption Leave Salary Top-Up
Paternity Leave Salary Top-Up
New Baby Days
Cultural Day
Paid Volunteer or Personal Learning Leave
Seven-Week Sabbatical After Seven Years

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Client Launch
Implementation
Enablement
Customer Success
Telecom Retail
Software-As-A-Service
Salesforce
CRM
Client Training
Go-Live Readiness
Product Adoption
Account Management
Stakeholder Management
Process Mapping
Workflow Analysis
Retail Point-Of-Sale
Inventory Software
Commerce Software
Jira
Confluence
Asana
Microsoft Teams
Onboarding Playbooks
Knowledge-Base Content
Training Materials

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