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Added 2 hours ago
BL
IT Support Specialist
BC Legal Management Association
Vancouver, BC
- Other
Reporting to the Director, IT, the IT Support Specialist provides advanced technical support to lawyers, legal assistants, and business professionals across the Firm. The role serves as a…
Added 5 hours ago
E
Senior Calibration Technician
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 5 hours ago
D
Delivery coordinator, Project management
Desjardins
Montreal, QC
- Full-time
…fields. Interpersonal savvy is therefore essential. You serve as specialist and lead teams and decision-making bodies. More specifically, you will be required…
Added 6 hours ago
Capital Project Risk Management Specialist
Infrastructure Ontario
Toronto, ON
The Capital Project Risk Management Specialist supports the implementation and continuous improvement of risk management practices across Infrastructure Ontario's capital project portfolio.…
Added 7 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a skilled Architecture Specialist with a strong background in Service Management to join our team. The ideal candidate will have a proven track record in…
Added 7 hours ago
M
Senior Advisor, Strategy, Planning & Partnerships
Metrolinx
Canada
- Full-time
…Business Analytics, Business Administration (MBA) or an advanced/specialist technical certification, requiring an equivalent number of years of post-secondary…
Added 8 hours ago
TS
Residential Counsellor, Behaviour Specialist - Hwy 56 Location
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Full-time
Being involved in the planning, implementation and evaluation of Person-directed treatment/rehabilitation plans in conjunction with Service Users, team members, other staff and…
Added 8 hours ago
B
Production Operations Manager
BMO
Toronto, ON · SCC
- Full-time
Lead the design, implementation, and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios.
Added 9 hours ago
GC
Specialist, AutomationNew
Glencore Canada
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 10 hours ago
S
Manufacturing Engineer
Shred-tech
Cambridge, ON
- Full-time
As a Manufacturing Engineering Specialist at Shred-Tech, you will play a key role in optimizing manufacturing operations, supporting new product introductions, and driving continuous…
Added 10 hours ago
DS
Cybersecurity specialist
D3 Security Management Systems Inc
Vancouver, BC
- From $53.84 CAD / hour
- Full-time
- Contract
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 10 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 12 hours ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Ontario Health is seeking a Senior Specialist, Product Implementation to support Digital Excellence in Health product teams through expert product leadership, business analysis, stakeholder…
Added 12 hours ago
SH
Junior School Learning Strategist/Behaviour Interventionist
STRATFORD HALL
Vancouver, BC
- $74,684 to $121,841 CAD / year
Contact and coordinate external specialist for student observations (occupational or speech therapists)
Added 12 hours ago
CI
Salesforce Revenue Cloud Architect
CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
In this role, the Employee will be responsible for leading the architecture, implementation, configuration, customization, and maintenance of Salesforce Revenue Cloud (and CPQ) applications…
Added 12 hours ago
KG
Principal Rock Mechanics Engineer
Kinross Gold Corporation
Toronto, ON
- Full-time
The Principal Rock Mechanics Engineer serves as the Company's senior technical specialist and subject matter expert for underground rock mechanics, geotechnical risk management, ground…
Added 12 hours ago
AU
Manager, Marketing
Algoma University
Sault Ste. Marie, ON · Brampton, ON
- $91,863 to $114,829 CAD / year
…University’s marketing activities. The position leads the planning and implementation of integrated marketing strategies that strengthen the University’s reputation, support enrolment…
Added 13 hours ago
TR
Interior Designer
Taylor Ryan Executive Search Partners
Burnaby, BC
- $110,000 to $130,000 CAD / year
- Full-time
…reduce reliance on remote resources, minimise construction and implementation risks, and ensure greater consistency and continuity across store development…
Added 13 hours ago
GD
Software Test Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Support the CSCI integration and test environment, ensuring consistency with software test plan needs. Activities supported include: System Integration Laboratory (SIL) planning for…
Added 14 hours ago
CL
Warehouse Systems & Process Improvement Specialist
Charger Logistics Inc.
Brampton, ON
- Full-time
We are looking for a hands-on Warehouse Systems & Process Improvement Specialist to improve warehouse operations, workflows and system effectiveness.
Added 14 hours ago
M365 Solutions Specialist
University of Toronto
Toronto, ON
Working under the guidance and supervision of the M365 Lead Architect, the M365 Solutions Specialist will play a key role in optimizing workflows within Temerty Medicine using the Microsoft…
Added 14 hours ago
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Senior Specialist, Data Loss Prevention
HomeEquity Bank
Toronto, ON
- Full-time
The Senior Specialist, Data Loss Prevention is the hands on technical authority behind our DLP and data security capability. The role is responsible for the configuration, tuning, and…
Added 16 hours ago
L
Industrial Engineering Intern
Legrand
Mississauga, ON
- Full-time
The Industrial Engineering Intern will support the development and implementation of key industrialization initiatives at Power Busway. This role will assist with process mapping, time…
Added 16 hours ago
G
Specialist, Automation
Glencore
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 16 hours ago
PC
Internal Audit Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.

iQmetrix

Client Onboarding Specialist

Winnipeg, MB, Canada

Salary: $65,000 - $88,000 CAD · Full-time

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Job details

Pay: Salary: $65,000 - $88,000 CAD
Job type: Full-time
Apply by: Apr 5, 2027
Experience: 5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Posting language: English
Posted: Oct 7, 2026

Original job description

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Operations Facilitator

Salary: $65,000 - $88,000 CAD

About the Team:

Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full value of our products. By listening to client needs and collaborating across teams, we build trusted, long-term partnerships that support continued success and stronger business outcomes.

About the Role:

As a Client Onboarding Specialist, you'll own the client onboarding and adoption experience during launch for Intelligent Commerce Retail Experience. You'll make sure required setup activities are completed accurately, clients understand how to use the tools in their day-to-day operations, and every account is set up for a successful go-live.

This role goes beyond completing implementation tasks. You'll be the person who helps clients feel confident, prepared, and equipped for long-term success. You'll work closely with Implementation, Product, Support, and Account Management to deliver a launch experience that is consistent, well-coordinated, and focused on outcomes.

What you’ll be doing:

Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed accurately and on time.
Building client confidence. Deliver onboarding and training sessions to audiences ranging from store associates to head-office leaders. Explain key workflows, recommend resources, and adapt your approach to each client's level of experience.
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a smooth handoff to ongoing account and support teams after launch.
Driving adoption. Monitor early usage and readiness signals, identify clients who are at risk of a weak launch, and put targeted follow-up or enablement plans in place.
Improving launch consistency. Work with cross-functional teams to capture lessons learned, build and maintain reusable playbooks, checklists, and training materials, and identify process gaps that affect client readiness or adoption.
Managing client communication and relationships. Bring a client-focused approach grounded in empathy, clarity, timely follow-through, and practical guidance, across both high-volume and complex requests.
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.

What We're Looking For:

5+ years of experience in client onboarding, implementation, enablement, customer success, account management, or a similar client-facing role
Experience managing several client onboardings at the same time, from kickoff through go-live
Experience delivering training or enablement sessions to non-technical users
Problem-solving skills and a practical approach to resolving issues and removing blockers
Comfort with process mapping and workflow analysis, so you can understand how a client's business operates and where our tools fit in
Attention to detail and consistent follow-through
Ability to build relationships and work with stakeholders at all levels, from frontline staff to executives
Systems thinking: you see how setup decisions, processes, and people connect to launch outcomes
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones

Nice to Have:

Experience with iQmetrix products, or with retail point-of-sale, inventory, or commerce software
Background in retail, telecom, or multi-location businesses
Familiarity with project or collaboration tools such as Jira, Confluence, Asana, or Microsoft Teams
Experience building onboarding playbooks, knowledge-base content, or training materials

What We Offer:

Begin your journey with a competitive starting salary! 
Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda - you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here.

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More about this job

Responsibilities

Lead client onboarding from kickoff through go-live, coordinating setup, readiness checkpoints, training, and communication with client stakeholders. Monitor early adoption, address launch risks, maintain Salesforce records, and collaborate across teams to improve onboarding processes and materials.

Requirements

Candidates need at least five years of experience in a client-facing onboarding, implementation, enablement, customer success, or similar role, including managing multiple launches and training non-technical users. The role also requires strong problem-solving, workflow analysis, stakeholder communication, follow-through, and experience using Salesforce or a similar CRM.

Skills

Client Onboarding
Implementation Management
Client Enablement
Customer Success
Client Training
Stakeholder Management
Adoption Monitoring
Process Mapping
Workflow Analysis
Problem-Solving
Client Communication
Salesforce
Cross-Functional Collaboration
Playbook Development
Attention to Detail

Benefits

Flexible Hybrid Work Environment
Vacation Leave
Sick Leave
RRSP/401(k)/PF Plans
Share Ownership Plan
Employer Matching Program
Maternity Leave Salary Top-Up
Adoption Leave Salary Top-Up
Paternity Leave Salary Top-Up
New Baby Days
Cultural Day
Paid Volunteer or Personal Learning Leave
Seven-Week Sabbatical After Seven Years

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Client Launch
Implementation
Enablement
Customer Success
Telecom Retail
Software-As-A-Service
Salesforce
CRM
Client Training
Go-Live Readiness
Product Adoption
Account Management
Stakeholder Management
Process Mapping
Workflow Analysis
Retail Point-Of-Sale
Inventory Software
Commerce Software
Jira
Confluence
Asana
Microsoft Teams
Onboarding Playbooks
Knowledge-Base Content
Training Materials

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