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Added 58 mins ago
NM
Agriculture Equipment Technician
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Added 58 mins ago
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Agriculture Equipment Technician
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Added 14 hours ago
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Dispatch & Shop Supervisor
Bullet Trade Services
Guelph, ON
- $60,000 to $75,000 CAD / year
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Added 16 hours ago
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Added 17 hours ago
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Added 18 hours ago
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Added 19 hours ago
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Added 20 hours ago
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IQVIA

Technicien(ne) du soutien informatique (sur site/bilingue)/IT Support Technician (On-site/Bilingual)

Laval, QC, Canada

Selon le poste offert, des régimes d’incitation, des primes et/ou d’autres formes de rémunération peuvent être proposés, en plus d’une gamme d’avantages sociaux liés à la santé, au bien-être et/ou d’autres bénéfices.The potential base pay range for this role, when annualized, is $59,300.00 - $98,900.00. · Full-time

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Job details

Pay: Selon le poste offert, des régimes d’incitation, des primes et/ou d’autres formes de rémunération peuvent être proposés, en plus d’une gamme d’avantages sociaux liés à la santé, au bien-être et/ou d’autres bénéfices.The potential base pay range for this role, when annualized, is $59,300.00 - $98,900.00.
Job type: Full-time
Posting language: English · French
Posted: Oct 19, 2026

Original job description

English section of this bilingual listing.

As an onsite IT Support Technician at IQVIA's Nexelis facility, you will provide second-tier IT support to around 200 end-users in our state-of-the-art facility in Laval, Quebec facility. You will work closely with our Senior IT Support Technician to restore service and/or identify and correct core problems to ensure our employees can effectively do their jobs.

The IT Support function is a crucial to our business as we are developing vaccine technology for a broad array of infectious diseases, and having fully functioning IT services, means our employees can continue to support the development of better and safer drugs and vaccines. We boast a 23-year legacy in the field, featuring a history of collaborations with prestigious governmental and non-governmental institutions, including pharmaceutical companies, and innovative biotechnology companies.

If you have some previous IT Support experience and you're looking to join a global organization that is working at the forefront of technology, offers competitive salaries and a generous benefits package, this could be the role for you!

To do this you will:

Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
Provide training to end-users when indicated.
Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT
Operations procedures related to client services.
May be required to perform duties outside working hours.

Skills/Experience required to do this job:

Associate’s Degree in Computer Science or related field (preferred)
Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
Working knowledge of Microsoft server, workstation and networking technologies.
Working knowledge of industry standards with regards to system and network administration.
Possess excellent verbal and written communication skills.
Strong bilingual communication and writing skills - French/English

#LI-RT3

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: workday_recruiting@iqvia.com, so that IQVIA can support your participation in the recruitment process.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.

La fourchette salariale de base potentielle pour ce poste, annualisée, est de $59,300.00 - $98,900.00. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l’emploi telles que les connaissances, les compétences, la formation et l’expérience; l’emplacement; et/ou l’horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d’incitation, des primes et/ou d’autres formes de rémunération peuvent être proposés, en plus d’une gamme d’avantages sociaux liés à la santé, au bien-être et/ou d’autres bénéfices.The potential base pay range for this role, when annualized, is $59,300.00 - $98,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.

Read the full bilingual original

Technicien(ne) du soutien informatique sur site (Laval, Québec)

En tant que technicien(ne) du soutien informatique sur site au sein de l'installation Nexelis d’IQVIA, vous fournirez un soutien informatique de deuxième niveau à environ 200 utilisateurs dans notre installation ultramoderne située à Laval, au Québec. Vous travaillerez en étroite collaboration avec notre technicien principal du soutien informatique afin de rétablir rapidement les services et d’identifier et corriger les problèmes fondamentaux, permettant ainsi à nos employés d’exercer leurs fonctions efficacement.

La fonction de soutien informatique est essentielle à nos activités, puisque nous contribuons au développement de technologies vaccinales pour un large éventail de maladies infectieuses. Des services informatiques fiables et performants permettent à nos équipes de poursuivre leur travail visant à développer des médicaments et des vaccins plus sûrs et plus efficaces.

Nous sommes fiers de notre héritage de plus de 23 ans dans ce domaine, marqué par des collaborations avec des institutions gouvernementales et non gouvernementales prestigieuses, des entreprises pharmaceutiques de renommée mondiale et des sociétés de biotechnologie innovantes.

Si vous possédez une première expérience en soutien informatique et souhaitez vous joindre à une organisation mondiale à la fine pointe de la technologie, offrant une rémunération concurrentielle et un programme d’avantages sociaux complet, ce poste pourrait être fait pour vous!

Ce que vous ferez

Reproduire les problèmes signalés par les utilisateurs afin de résoudre les difficultés opérationnelles et recommander des modifications aux systèmes pour réduire les incidents récurrents.
Acheminer les problèmes plus complexes au niveau de gestion approprié et fournir des informations sur les incidents critiques ou dépassant les délais de résolution prévus.
Respecter les politiques, procédures et normes informatiques établies et assurer leur conformité avec les objectifs et processus des systèmes d’information.
Proposer des solutions créatives et efficaces, ainsi que des procédures et ressources permettant d’améliorer l’efficacité, la productivité et la satisfaction des utilisateurs.
Offrir de la formation aux utilisateurs finaux lorsque requis.
Fournir un encadrement au personnel moins expérimenté du centre de services, notamment en matière de résolution de problèmes et de communication.
Maintenir une connaissance approfondie de l’environnement opérationnel quotidien, des outils disponibles et des applications utilisées par les clients.
Maintenir une connaissance fonctionnelle des procédures du centre de services et des opérations TI liées aux services aux clients.
Effectuer, au besoin, certaines tâches en dehors des heures normales de travail.

Compétences et expérience requises

Diplôme d’études collégiales (DEC) en informatique ou dans un domaine connexe.(preferred)
Expérience avec les logiciels pour PC (systèmes d’exploitation et suites Microsoft, systèmes de messagerie, etc.) dans un environnement réseau, ou combinaison équivalente de formation et d’expérience.
Bonne connaissance des technologies Microsoft liées aux serveurs, postes de travail et réseaux.
Connaissance pratique des normes de l’industrie en matière d’administration de systèmes et de réseaux.
Excellentes aptitudes en communication orale et écrite.
Excellentes compétences bilingues en communication et en rédaction, en français et en anglais.

To do this you will:

Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
Provide training to end-users when indicated.
Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT
Operations procedures related to client services.
May be required to perform duties outside working hours.

Skills/Experience required to do this job:

Associate’s Degree in Computer Science or related field (preferred)
Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
Working knowledge of Microsoft server, workstation and networking technologies.
Working knowledge of industry standards with regards to system and network administration.
Possess excellent verbal and written communication skills.
Strong bilingual communication and writing skills - French/English

#LI-RT3

IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez https://jobs.iqvia.com

IQVIA est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap, l’âge, l’état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d’adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d’adaptation, nous vous encourageons à contacter notre équipe d’acquisition de talents au workday_recruiting@iqvia.com, afin qu’IQVIA puisse soutenir votre participation au processus de recrutement.

IQVIA s’engage à faire preuve d’intégrité dans son processus de recrutement et applique une politique de tolérance zéro en matière de fraude des candidats. Toutes les informations et toutes les qualifications soumises dans votre candidature doivent être véridiques et complètes. Toute fausse déclaration, présentation trompeuse ou omission importante au cours du processus de recrutement entraînera la disqualification immédiate de votre candidature, ou la cessation d’emploi si elle est découverte ultérieurement, conformément aux lois applicables. Nous apprécions votre honnêteté et votre professionnalisme.

Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe.

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More about this job

Responsibilities

Provide second-tier IT support to approximately 200 users, reproduce and resolve technical issues, and escalate complex or critical incidents. Maintain IT policies and operational knowledge, recommend improvements, train end users, and guide less experienced service desk staff.

Requirements

A college diploma in computer science or a related field is preferred, along with experience supporting PC software in a network environment or equivalent education and experience. Candidates should have working knowledge of Microsoft server, workstation, and networking technologies, system and network administration standards, and excellent written and verbal communication skills in both French and English.

Skills

Second-Tier IT Support
Troubleshooting
Microsoft Operating Systems
Microsoft Applications
Microsoft Server Technologies
Workstation Technologies
Networking Technologies
System Administration
Network Administration
Incident Escalation
End-User Training
Service Desk Operations
IT Operations
Written Communication
Verbal Communication
French-English Bilingual Communication

Benefits

Health and Wellness Benefits

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Second-Tier Support
Service Desk
IT Operations
Microsoft Operating Systems
Microsoft Applications
Email Systems
Microsoft Server Technologies
Workstation Technologies
Networking Technologies
Network Environment
System Administration
Network Administration
Incident Resolution
Incident Escalation
Root Cause Analysis
IT Policies
IT Procedures
End-User Training
User Satisfaction
Problem-Solving
French
English
Vaccine Technology
Clinical Research
Healthcare Intelligence

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