Closed listing
Desktop Support Engineer L1
- Richmond Hill, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
- L1 level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to Backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labelling Racks & devices
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
- Engineers are expected to bring their own protective eyewear and composite-toed shoes.
- All remaining safety gear will be provided onsite.
More about this job
Responsibilities
Install, configure, maintain, and troubleshoot desktop computers, peripherals, software, mobile devices, printers, and scanners, including support for Mac devices and Office 365. Provide VIP, meeting, event, and data center hands-and-feet support; manage IT inventory and vendor coordination; and document incidents while meeting service level agreements.
Requirements
The role calls for desktop support capabilities, hardware and software troubleshooting, knowledge of Office 365, DHCP, and DNS, and strong communication skills. L1 network troubleshooting is desirable, along with practical support for servers, storage, network devices, cabling, and other data center equipment; engineers must bring protective eyewear and composite-toed shoes.
Skills
- Desktop Support
- Hardware And Software Troubleshooting
- Desktop Computer Installation And Configuration
- IMAC Services
- Microsoft Office 365 Support
- Printer And Scanner Support
- Mac Support
- VIP Support
- Audio-Visual And Conferencing Support
- DHCP
- DNS
- LAN Troubleshooting
- IT Inventory Management
- Data Center Hands-And-Feet Support
- Incident Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Engineering
Keywords
- Desktop Support
- Hardware Troubleshooting
- Software Troubleshooting
- IMAC
- Office 365
- DHCP
- DNS
- LAN
- Mac
- Printers
- Scanners
- Mobile Phones
- Audio-Visual
- Conferencing Technology
- Coverage And Compliance Software
- IT Inventory
- Vendor Support
- Service Level Agreements
- Incident Management
- Knowledge Base
- Data Center
- Physical Servers
- Storage
- Backup
- Network Devices
- Racking And Stacking
- Console Connections
- Cabling
- SFP
- Procurement