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Added 13 mins ago
RB
Director, Financial Crimes Risk Assessment
Royal Bank of Canada
Toronto, ON
- Full-time
As Director, Financial Crimes Risk Assessment you are responsible for the design and execution of the enterprise risk assessment. In this role, you will identify and assess inherent risks…
Added 13 mins ago
R
Senior Manager, Special Loans
RBC
Toronto, ON
- Full-time
Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging…
Added 13 mins ago
R
Director, Financial Crimes Risk Assessment
RBC
Toronto, ON
- Full-time
As Director, Financial Crimes Risk Assessment you are responsible for the design and execution of the enterprise risk assessment. In this role, you will identify and assess inherent risks…
Added 13 mins ago
A
Manager, Software Engineering - 12 Month Temporary
Aviso
Vancouver, BC
- $145,000 to $160,000 CAD / year
- Full-time
Reporting to the Director, Software Engineering, the Manager, Software Engineering, works closely with other Technology Leaders to remove systemic organizational blockers, while providing…
Added 13 mins ago
TT
Data and AI Lead, Development and Governance
Tundra Technical Solutions
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
Copilot Studio, Power Automate, Power Apps, Fabric, Power BI, SharePoint Online, Teams, Azure AI Services, Logic Apps and Functions
Added 28 mins ago
T
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD
Toronto, ON
- Full-time
TD Securities ("TDS") provides a wide range of capital market products and services to corporate, government and institutional clients through Global Transaction Banking ("GTB"), Corporate…
Added 28 mins ago
ES
Director of Engineering & Technical Services
Engineering Search Firm Inc.
Hanover, ON
- Full-time
Reporting to the VP of Operations, the Director of Engineering & Technical Services is responsible for leading Technical Services and Product Development, ensuring projects are delivered on…
Added 28 mins ago
B
Senior Resource Manager
BIMM
Toronto, ON
- Full-time
…Creative, Experience Design (XD), Technology, Strategy, and Client Leadership. The role serves as the central point of coordination for staffing decisions, ensuring the right people are…
Added 44 mins ago
C
Director, Workplace Strategy
CIBC
Toronto, ON
- Full-time
…portfolio, including flagship and enterprise environments. As a Director, Workplace Strategy, you’ll lead the evolution, translation, and implementation of CIBC’s Global Workplace…
Added 58 mins ago
JT
Outside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
· Career Growth: Clear advancement paths - top performers move up quickly (e.g., to Sales Director in 2-3 years). We invest in training and mentorship.
Added 58 mins ago
TW
Senior Manager, Planning
The Warrington Group Inc.
St. Stephen, NB
- Full-time
On behalf of our client, Ganong Bros Ltd, we are looking for an experienced Senior Manager, Planning to join their team, supporting the continued growth and evolution of their supply chain…
Added 58 mins ago
Fire Protection Specialist
Westinghouse Electric Company, LLC
Kitchener, ON
As a Fire Protection Specialist you will provide fire protection engineering services to support the design, evaluation, and implementation of systems and strategies that safeguard life and…
Added 1 hour ago
Program Handover Manager
Bechtel Corporation
Toronto, ON
…infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner…
Added 1 hour ago
BS
Assistant Director, IT Services
Burnaby School District - SD41
Burnaby, BC
- Contract
Reporting to the Director, IT Services, the Assistant Director, IT Services provides leadership and operational oversight for the District's information technology services, infrastructure,…
Added 1 hour ago
DN
Director, Business Development & Capture
Des Nedhe Group Defence
Ottawa, ON
- Full-time
Learn from actual performance. Review delivery results, partner performance and client feedback with program leads; update future capture strategies, partnerships and transactions.
Added 1 hour ago
Z
Marketing Manager
Zeifmans
Toronto, ON · North York, ON
- Full-time
Reporting to the Director of Operations, the Marketing Manager works closely with the Marketing Committee to develop and drive Zeifmans’ marketing strategy to build brand awareness, expand…
Added 1 hour ago
MM
Account Manager
Midnight Marketing
Canada
- Full-time
Identify upsell, expansion, and retention opportunities and flag them to the Director of Client Services.
Added 1 hour ago
SE
Full Cycle Accounting (Quick Books)
Spirit Employment and Training Edmonton
AB
- $27 to $30 CAD / hour
- Full-time
Our Client is a nonprofit organization dedicated to supporting Aboriginal Candidates, through its programs, services, and initiatives. We are seeking a detail-oriented, organized, and…
Added 1 hour ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Job Description: The Registered Nurse A is responsible to the nursing unit manager or director of nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 1 hour ago
NB
Manager, Financing Solutions
National Bank of Canada
Langley (District), BC · City of Langley, BC
- Full-time
…Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 1 hour ago
SB
Team Lead, Flight Coordination
Skyservice Business Aviation
Calgary, AB · Mississauga, ON · Dorval, QC
- Full-time
…charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality,…
Added 1 hour ago
Outreach Worker - Casual
Sandy Hill Community Health Centre
Ottawa, ON
The Outreach Worker is directly accountable to the Director of CTS Services, and receives guidance and coordination support from the Shift Lead – Outreach Worker. The Outreach Worker is…
Added 1 hour ago
A
Rehabilitation Assistant
ARBI
Calgary, AB
- Part-time
Liaise with therapists, the Team Lead, Clinical Rehabilitation, and the Director, Community Rehabilitation and Wellness Programs to discuss client progress and address any concerns
Added 1 hour ago
NB
Senior Analyst - Transaction Reporting
National Bank of Canada
Montreal, QC
- Full-time
…reporting team of approximately 15 colleagues and report to a director. The team is recognized for its expertise in over-the-counter derivatives products, its strong collaborative approach,…
Added 1 hour ago
RA
Auditor
Recruit Action inc.
Toronto, ON
- $67 to $88 CAD / hour
- Contract
Bring your audit expertise to the insurance sector for our client and contribute to initiatives that strengthen governance and risk management. Work in a dynamic global environment with…

Irth Solutions

Account Manager (America)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through farming strategies, and ensuring successful system adoption. They act as a key advisor to clients while collaborating with internal project, technical, and sales teams to meet business objectives.

Requirements

Candidates must have a Bachelor's degree and at least 3-4 years of experience in customer success, account management, or solution consulting. Proficiency in English, French, and Portuguese is required, along with strong technical skills in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Business development
Technical support
Relationship building
Communication skills
Cultural competence
Financial management
Reporting
KPI tracking
Project management
Strategic planning
Negotiation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k
RSP
Company match
Flexible PTO
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Customer Success
SaaS
CRM
Business Development
Relationship Management
Technical Consulting
KPIs
Reporting
Project Management
Strategic Growth
Client Portfolio
Helpdesk
Helpcenter
Stakeholder Management
Remote Work
Borealis

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