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Added 8 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 8 mins ago
P&
Architecte principal national / Country Lead Architect
Pratt & Whitney
Longueuil, QC
- Full-time
Added 8 mins ago
C
Director, Defense Portfolio Strategy-EN
CAE
Montreal, QC
- Full-time
The Director, Defense Portfolio Strategy reports to the Chief Strategy Officer and directly supports the CSO's enterprise mandate to identify and unlock growth above the underlying market…
Added 8 mins ago
SS
Director of Communications & Safety Strategy - Bilingual (French/ English)
Summit Search Group
Toronto, ON
- $115,000 to $155,000 CAD / year
- Full-time
The Director of Communications & Safety Strategy is a visionary leader who excels at the intersection of public safety, strategic communications, government relations, and stakeholder…
Added 8 mins ago
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Human Resources Manager
WellnessLiving
Vaughan, ON
- Full-time
Customer First: We approach every challenge with a deep commitment to our customers’ success and happiness.
Added 8 mins ago
AP
Finance Controller
AMZ Prep®
Mississauga, ON
- Full-time
We are building a high-performance, customer-focused culture where responsiveness, ownership, accountability and proactive communication matter.
Added 8 mins ago
MS
Director Planning & Performance
Metro Supply Chain
Mississauga, ON
- Full-time
We are seeking a strategic and commercially minded Director Planning & Performance to lead pricing governance, deal economics, customer profitability, and commercial financial analysis…
Added 9 mins ago
MH
Manager, Digital Marketing
Mattamy Homes
Toronto, ON
- Full-time
…planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic,…
Added 9 mins ago
Senior Manager Enterprise Brand Strategy
Purolator
ON · Mississauga, ON
This role sits at the intersection of brand strategy, customer insight, integrated marketing, creative excellence, and business transformation. You will translate enterprise priorities into…
Added 39 mins ago
RP
Leasing Consultant-Odenak
Rhapsody Property Management Services
Ottawa, ON
- $45,000 to $50,000 CAD / year
- Full-time
…provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are…
Added 39 mins ago
A
Dietary Aide Regular Part Time AgeCare Villa Forum-2
AgeCare
Mississauga, ON
- Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 39 mins ago
TI
Financial Analyst
TuxMat Inc.
Richmond Hill, ON
- Full-time
…is focused on building best-in-class products and a strong customer experience. Our team is collaborative, results-oriented, and proud to create products that drivers trust every…
Added 1 hour ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
PT
Director, Product Management (Hardware)
PAR Technology
Remote, Canada
- Full-time
- Remote
…countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as…
Added 1 hour ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
We are seeking a well-connected and entrepreneurial Director, Strategic Business Development & Enterprise Sales to lead our enterprise growth efforts in Canada.
Added 1 hour ago
O
Principal Client Success Manager
OpenText
Waterloo, ON
- Full-time
Act as a client champion within OpenText, influencing internal stakeholders and driving action to support customer success priorities.
Added 1 hour ago
TI
Director of Operations
TuxMat Inc.
Richmond Hill, ON
- Full-time
TuxMat is hiring a Director of Operations to lead procurement, supplier management, inventory planning, logistics, warehousing and distribution.
Added 1 hour ago
C
Director, Defense Portfolio Strategy
CAE
Montreal, QC
- Full-time
The Director, Defense Portfolio Strategy reports to the Chief Strategy Officer and directly supports the CSO's enterprise mandate to identify and unlock growth above the underlying market…
Added 2 hours ago
OM
Director, Inventory Management
Ontario Medical Supply
Mississauga, ON
- Full-time
The Director - Inventory Management provides enterprise-level leadership for inventory strategy, demand planning, inventory control and performance management across multiple distribution…
Added 2 hours ago
Program Assistant (80% FTE)
University of Toronto
Toronto, ON
…Engineering students. We seek to provide the foundation for success in academic and student life by providing guidance to undergraduate students in choosing minors, certificates while…
Added 2 hours ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
…growth for our restaurant business. Reporting to the Senior Director, Restaurant Marketing, you will define the partner marketing strategy and build multi-year, cross-channel programs that…
Added 2 hours ago
I
Warehouse Coordinator
Intellitix
Chatham-Kent, ON · Chatham, ON
- Full-time
…a direct impact on equipment quality, event readiness, and customer experience while growing with a scaling operations…
Added 3 hours ago
R
Architecte principal national / Country Lead Architect
RTX
Longueuil, QC
- Full-time

Irth Solutions

Account Manager (America)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through farming strategies, and ensuring successful system adoption. They act as a key advisor to clients while collaborating with internal project, technical, and sales teams to meet business objectives.

Requirements

Candidates must have a Bachelor's degree and at least 3-4 years of experience in customer success, account management, or solution consulting. Proficiency in English, French, and Portuguese is required, along with strong technical skills in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Business development
Technical support
Relationship building
Communication skills
Cultural competence
Financial management
Reporting
KPI tracking
Project management
Strategic planning
Negotiation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k
RSP
Company match
Flexible PTO
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Customer Success
SaaS
CRM
Business Development
Relationship Management
Technical Consulting
KPIs
Reporting
Project Management
Strategic Growth
Client Portfolio
Helpdesk
Helpcenter
Stakeholder Management
Remote Work
Borealis

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