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Added 11 mins ago
M
Technical Program Management Analyst
Mastercard
Toronto, ON
- Full-time
…cross-functional technology delivery. This role reports to the Director of Project Management and partners closely with Technical Program Managers (TPMs), Product Managers, and Engineering…
Added 11 mins ago
C
Senior Methodology and Content Manager
Caseware
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
Provide training and technical insight to sales, support, and customers on the value and proper use of Caseware's assurance and reporting solutions.
Added 11 mins ago
OD
R&D Category Manager (Contract)
One Degree Organic Foods
Mission, BC
- $76,700 to $94,300 CAD / year
- Full-time
…their assigned product category. Reporting to the Innovation Director, the positions will spearhead innovation-level product development in their respective product category, ensuring…
Added 25 mins ago
UO
Manager, Animal Care Operations
University of Ottawa
Ottawa, ON
- Full-time
…in animal care, housing, enrichment, health monitoring and technical procedures. Advises and supports the Senior Director or designate in the strategic adoption and implementation of these…
Added 25 mins ago
QR
Superviseur /Salles de montre (quincaillerie et surfaces) /Showroom Supervisor (Hardware & Surface)
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Added 26 mins ago
AL
Compliance Manager
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
- Full-time
Reporting to the Director, Legal and Compliance, the Compliance Manager will support the day-to-day delivery of the Compliance program for a federally and provincially licenced Property &…
Added 26 mins ago
Project Manager
EBC Inc.
Mississauga, ON
direction of a Project Director and\or Senior PM under the VP - Construction;
Added 55 mins ago
AA
Service Manager
Alberta AG Centre
Dunmore, AB
- Full-time
…through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and…
Added 55 mins ago
OM
Director, Audience Strategy
Omnicom Media
Toronto, ON
- Full-time
As our new Director, Audience Strategy, you will take on blended agency + client-facing role that incorporates business consulting, analytical depth, and cross-functional leadership.
Added 56 mins ago
MS
Director, Engineering
ML6 Search + Talent Advisory
Saskatoon, SK
- Full-time
Reporting to the Project Director, you will be a key member of the project leadership team, responsible for establishing and leading a high-performing engineering function, overseeing…
Added 56 mins ago
A
Client Director
Arctiq
Montreal, QC
- Full-time
Ability to discuss technical concepts with clients and provide insights into how Arctiq solutions align with their needs.
Added 56 mins ago
TV
Technical Business Development Director
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
We are hiring a Technical Business Development Director to be the product-and-market voice inside several of our ventures at once.
Added 56 mins ago
PC
U.S. Tax, Director
PwC Canada
Vancouver, BC
- Full-time
Manage complex tax engagements and projects, identifying technical issues, risks, and practical solutions.
Added 1 hour ago
CI
Sr. Director Global Commercial - Defense
CoorsTek, Inc.
Ottawa, ON · DEW Engineering Ottawa
- Full-time
Sr. Director Global Commercial - DefenseDEW Engineering and Development ULC, a wholly owned subsidiary of CoorsTek, Inc., is a multi-divisional defense and aerospace company headquartered…
Added 1 hour ago
P&
Architecte principal national / Country Lead Architect
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 hour ago
GI
Sales Coordinator
GuestTek Interactive Entertainment Ltd.
Calgary, AB
- Full-time
Technical knowledge pertaining to High-Speed Internet Services, Video on Demand, Interactive TV, Free to Guest & VoIP Telephone Solutions and knowledge of the hospitality industry…
Added 1 hour ago
AW
Manager, Software Engineering - 12 Month Temporary
Aviso Wealth
Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Software Engineering, the Manager, Software Engineering, works closely with other Technology Leaders to remove systemic organizational blockers, while providing…
Added 1 hour ago
M(
Estimator - Estimating Lead - Les Entreprises PEC | New Richmond
MHRP/MPRH (by/par R-2)
Quebec, QC · Gaspésie-Sud (New Richmond), Quebec
- Full-time
Reporting to the Director of Projects and Estimating, you will be responsible for preparing estimates and bids for projects typically valued between $1 million and $10 million, with some…
Added 1 hour ago
PROJECT MANAGER BUS TRANSFORMATION
City of Toronto
Toronto, ON
Represents the division/branch by providing leadership and technical expertise at project, community consultation, partnership and Committee meetings with Members of Council, service…
Added 1 hour ago
Live Service Visual Designer – EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
Collaborate across disciplines: Partner with UI/UX designers, Art Directors, Producers, and Engineers to align creative solutions with player needs, product goals, and technical constraints.
Added 1 hour ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
Support the Program Integration Lead and Program Technical Director in providing technical analytics and progress & performance reporting to executive and senior stakeholders, across…
Added 1 hour ago
E
Controls Specialist
Element5
St. Thomas, ON
- $70,000 to $75,000 CAD / year
- Full-time
As our Controls Specialist, you'll report directly to the Director of Operations and help keep automation and controls systems running reliably at our St. Thomas facility. Working closely…
Added 1 hour ago
JH
Gestionnaire de projet d’investissement (CAPEX), Capital Projects (CapEx), Project Manager
Jubilant HollisterStier CMO
Montreal, QC
- $78,000 to $114,400 CAD / year
- Full-time
…clients et partenaires en offrant des produits innovants et des solutions rentables grâce à la croissance, à la rentabilité et à une gestion prudente des ressources. Si vous êtes prêt(e)…
Added 1 hour ago
B
Controller
BluMetric
Ottawa, ON
- Full-time
…at its Ottawa headquarters. Reporting to the Vice President, Director – Finance, the Controller will oversee the day-to-day operations of the accounting function, including payroll,…
Added 2 hours ago
P
U.S. Tax, Director
PwC
Vancouver, BC
- Full-time
Manage complex tax engagements and projects, identifying technical issues, risks, and practical solutions.

Irth Solutions

Account Manager (America)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through farming strategies, and ensuring successful system adoption. They act as a key advisor to clients while collaborating with internal project, technical, and sales teams to meet business objectives.

Requirements

Candidates must have a Bachelor's degree and at least 3-4 years of experience in customer success, account management, or solution consulting. Proficiency in English, French, and Portuguese is required, along with strong technical skills in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Business development
Technical support
Relationship building
Communication skills
Cultural competence
Financial management
Reporting
KPI tracking
Project management
Strategic planning
Negotiation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k
RSP
Company match
Flexible PTO
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Customer Success
SaaS
CRM
Business Development
Relationship Management
Technical Consulting
KPIs
Reporting
Project Management
Strategic Growth
Client Portfolio
Helpdesk
Helpcenter
Stakeholder Management
Remote Work
Borealis

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