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Added 8 mins ago
AM
Intermediate Data Support Analyst
AGF Management
Toronto, ON
- Full-time
The Intermediate Data Support Analyst role will provide opportunities to demonstrate an aptitude for learning, initiative and identification of opportunities for system/process…
Added 8 mins ago
Assistant Branch Manager
Money Mart
Parksville, BC
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 8 mins ago
SC
System Implementation Specialist
SFIR Consulting Ltd.
ON · North York (Northwood Park / York University), Ontario
- Full-time
Coordinate regularly with the System Support Manager on
Added 8 mins ago
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Designer, Mechanical
Samuel, Son & Co.
Concord, ON
- Full-time
You will be responsible for design of heavy-duty strapping and packaging automation machinery based on customer information, company and departmental standards, and supervisor and peer…
Added 8 mins ago
Mortgage Review Officer (Real Estate Secured Lending)
Scotiabank
Toronto, ON
Provide additional support for the Senior Manager by conducting credit reviews on mortgage files of interest and providing detailed reporting on creditworthiness along with any identifiable…
Added 8 mins ago
Manager, Business Risk Management, Regulatory
Scotiabank
Toronto, ON
Assists with the collection, review and documentation of information required to support regulatory risk assessments, control activities, management reporting and governance processes.
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Account Manager
Fiserv
Mississauga, ON
- Full-time
At Fiserv, we partner with financial institutions and enterprises to deliver payments, processing, and financial technology solutions that drive client outcomes. You will support…
Added 8 mins ago
Identity and Access Management (IAM) Operations Manager
The Canada Life Assurance Company
Toronto, ON
The Manager, IAM Access Operations leads enterprise Identity and Access Management operations while driving identity security strategy, control effectiveness, and cyber resilience. The role…
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RQ11255 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
design, development, implementation and ongoing support of the required
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Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
…supplier coordination, shortage mitigation, and fulfillment support. The position serves as the key liaison between the repair center and cross-functional partners across Service,…
Added 8 mins ago
Client Support Manager
CMiC
Toronto, ON
As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison…
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Manager, IT Infrastructure
SGI
Regina, SK
- $109,052 to $145,411 CAD / year
- Full-time
We're looking for a Manager, IT Infrastructure to provide strategic leadership and operational oversight for our infrastructure environment, ensuring the reliability, performance, and…
Added 8 mins ago
PA
Portfolio Manager
Purpose Advisor Solutions
Toronto, ON
- Full-time
…unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed…
Added 8 mins ago
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Client Support Manager
CMiC
Toronto, ON
- Full-time
As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison…
Added 8 mins ago
KH
UKG Specialist
Kensington Health
Toronto, ON
- Full-time
Free, confidential mental health and wellness support services through an Employee Assistance Program (EAP).
Added 8 mins ago
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Program Management Office Analyst
Alquemy Search & Consulting
Toronto, ON
- Full-time
Support PMO planning, project governance, and compliance with the Software Development Lifecycle (SDLC).
Added 8 mins ago
HP
Engineering Manager (Automotive Manufacturing)
HCR Permanent Search
Mississauga, ON
- $140,000 to $155,000 CAD / year
- Full-time
They are seeking an Engineering Manager to lead our Manufacturing Engineering activities and launch teams in a high-volume automotive environment. In this role, you will drive process…
Added 8 mins ago
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Senior Information Management Specialist
Akkodis
Toronto, ON
- Contract
Provide expert knowledge of information management best practices, approaches and trends as it relates to structured and unstructured information in support of Ministry and Cluster clients.
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Field Sales Representative
ALLDATA
Sherbrooke, QC
- $50,000 to $125,000 CAD / year
- Full-time
Are you ready to leverage your sales expertise with one of the automotive industry’s most innovative technology leaders? ALLDATA - an AutoZone company - is the premier enterprise technology…
Added 8 mins ago
A
Field Sales Representative
ALLDATA
Longueuil, QC
- $50,000 to $125,000 USD / year
- Full-time
Are you ready to leverage your sales expertise with one of the automotive industry’s most innovative technology leaders? ALLDATA - an AutoZone company - is the premier enterprise technology…
Added 23 mins ago
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Manager, Systems Development - Agentic Salesforce Delivery
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
As the Manager, Systems Development – Salesforce, you will lead teams of IT professionals and provide expert IT solution delivery advice and direction to the organization, with a focus on…
Added 23 mins ago
Simulator Qualification Coordinator
FlightSafety International
Toronto, ON · Downsview, ON
Seven years experience, including electronics technology, avionics or related civilian/military technology; or equivalent direct support of full flight simulators and or FTDs
Added 23 mins ago
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Assistant Store Manager
Canna Cabana
Innisfil, ON
- $21 to $23 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) at our Innisfil, ON store is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively…
Added 23 mins ago
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Retail Shift Leader
Canna Cabana
Grande Prairie, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 23 mins ago
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Franchise Operations Coordinator
WildBrain
Toronto, ON
- Full-time
We're looking for a Franchise Coordinator to will support the effective administration of the franchise team and managing finance-related administrative tasks.

Irth Solutions

Account Manager (America)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through farming strategies, and ensuring successful system adoption. They act as a key advisor to clients while collaborating with internal project, technical, and sales teams to meet business objectives.

Requirements

Candidates must have a Bachelor's degree and at least 3-4 years of experience in customer success, account management, or solution consulting. Proficiency in English, French, and Portuguese is required, along with strong technical skills in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Business development
Technical support
Relationship building
Communication skills
Cultural competence
Financial management
Reporting
KPI tracking
Project management
Strategic planning
Negotiation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k
RSP
Company match
Flexible PTO
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Customer Success
SaaS
CRM
Business Development
Relationship Management
Technical Consulting
KPIs
Reporting
Project Management
Strategic Growth
Client Portfolio
Helpdesk
Helpcenter
Stakeholder Management
Remote Work
Borealis

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