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Added 11 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Thorold, ON
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Labour Relations Advisor to support our project operations in Niagara Falls, Ontario. In this role, you’ll work closely with…
Added 11 mins ago
SM
AI Solutions Developer
Sandbox Mutual Insurance
Saskatoon, SK
- Full-time
…design, and implementation of AI-powered solutions that improve business processes, enhance customer experiences, and drive innovation across the…
Added 11 mins ago
T
Tangerine Growth Advisor - Tangerine
Tangerine
Toronto, ON
- Full-time
…initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations and…
Added 11 mins ago
CG
Global Employee Relations Advisor
Calian Group
Canada
- Full-time
Calian is seeking a Global Employee Relations Advisor to join our Human Resources team. Reporting to the Manager, Employee Relations, this position plays a key role in supporting a…
Added 11 mins ago
TS
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
…etc.) This candidate will have the ability to identify GCTF business opportunities and deliver mandates effectively. The successful candidate will be a strong advocate and trusted advisor…
Added 11 mins ago
ME
Chief Financial Officer
MNP Executive Search & Professional Recruitment
Hay River, NT
- Full-time
The successful candidate will possess the strategic perspective and business judgment required to help guide NTPC through a period of infrastructure renewal, energy transition, and economic…
Added 11 mins ago
CN
Sr. Safety Advisor (6 Months)
Civeo North America
AB · Alberta, Canada
- Full-time
…overviews of positions within the general operations of Civeo’s business units, with a particular focus on Maintenance, Construction, and Utilities. Senior Safety Advisors, equipped with a…
Added 11 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Fort Erie, ON
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Labour Relations Advisor to support our project operations in Niagara Falls, Ontario. In this role, you’ll work closely with…
Added 11 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Port Colborne, ON
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Labour Relations Advisor to support our project operations in Niagara Falls, Ontario. In this role, you’ll work closely with…
Added 11 mins ago
N(
Strategic Procurement Specialist
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…per week. On-campus requirements may change in response to business and operational…
Added 11 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Welland, ON
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Labour Relations Advisor to support our project operations in Niagara Falls, Ontario. In this role, you’ll work closely with…
Added 11 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
St. Catharines, ON
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Labour Relations Advisor to support our project operations in Niagara Falls, Ontario. In this role, you’ll work closely with…
Added 11 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Aesop
Holt Renfrew
Vancouver, BC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 11 mins ago
HR
Beauty Advisor - Clean Beauty
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 11 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Vancouver, BC
- Full-time
As a recognized industry leader, you will drive business growth, strengthen client relationships, influence permitting strategies on high-profile mining projects, and position WSP as a…
Added 11 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Kelowna, BC
- Full-time
As a recognized industry leader, you will drive business growth, strengthen client relationships, influence permitting strategies on high-profile mining projects, and position WSP as a…
Added 11 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Victoria, BC
- Full-time
As a recognized industry leader, you will drive business growth, strengthen client relationships, influence permitting strategies on high-profile mining projects, and position WSP as a…
Added 11 mins ago
E
People & Culture Advisor
Engaged
Remote, Canada
- $63,000 to $75,000 CAD / year
- Full-time
- Remote
Ready for the next step in your HR career? Join Our Team as a People and Culture Advisor!
Added 25 mins ago
MV
Senior Style Advisor / Supervisor (34 hours)
Mint Velvet
Zurich, ON
- Part-time
To join our vibrant and fast-growing business...
Added 26 mins ago
NA
Strategic Procurement Specialist
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…per week. On-campus requirements may change in response to business and operational…
Added 26 mins ago
M
Manager, Property Tax Services / Directeur(trice), Fiscalité foncière
MNP
Winnipeg, MB
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll monitor markets and legislative changes to ensure that clients are utilizing all available programs and…
Added 26 mins ago
M
Consultant, Property Tax Services / Conseiller(ère), Fiscalité foncière
MNP
Winnipeg, MB
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll monitor markets and legislative changes to ensure that clients are utilizing all available programs and…
Added 40 mins ago
U
Customer Success Manager, Global Delivery Partnerships
Uber
Toronto, ON
- Full-time
…performance insights and operational expertise to drive real business outcomes for our merchant…
Added 40 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Victoria, BC
- Full-time
As a recognized industry leader, you will drive business growth, strengthen client relationships, influence permitting strategies on high-profile mining projects, and position WSP as a…
Added 40 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Kelowna, BC
- Full-time
As a recognized industry leader, you will drive business growth, strengthen client relationships, influence permitting strategies on high-profile mining projects, and position WSP as a…

Irth Solutions

Account Manager (APAC)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through account strategies, and ensuring successful system adoption. They act as a key advisor to clients, collaborating with internal technical and project teams to deliver solutions and meet business objectives.

Requirements

Candidates must have a bachelor's degree and at least 3-4 years of experience in customer success or solution consulting. Proficiency in English, French, and Portuguese is required, along with strong technical skills in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Relationship building
Business presentations
Strategic planning
Technical support
Financial management
Communication skills
Cultural competence
Project management
Reporting
KPI tracking
Problem solving

Benefits

Medical insurance
Dental insurance
Vision insurance
401k or RSP with company match
Flexible PTO policy
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
SaaS
CRM
Customer Success
Relationship Management
Business Development
Strategic Growth
KPIs
Reporting
Project Management
Technical Consulting
Stakeholder Management
Remote Work
BBA
Client Portfolio
Helpdesk
Helpcenter
Product Roadmap
Financial Management
Business Processes

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