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Added 2 mins ago
KB
Department Manager - Lighting/Electrical/Plumbing
Kent Building Supplies
Fredericton, NB
- Full-time
Leads department by demonstrating the highest standards of safety, customer service and merchandising
Added 2 mins ago
VS
Dining Service Attendant (2026-10960)
Verve Senior Living
Richmond Hill, ON
- Part-time
…dining experiences? Under the direction of the Dining Services Manager or designate, our Dining Services Attendants play a critical role in enriching the lives of our residents by providing…
Added 2 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 2 mins ago
BN
Aftersales Manager
BYD North America
Toronto, ON
- Full-time
The Aftersales Manager is responsible for leading and driving all aspects of aftersales operations across BYD Canada's dealer network, including technical support, service engineering,…
Added 2 mins ago
LM
Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
- Full-time
Experts in human resources, medical recruitment, information technology, legal affairs, marketing, finance, and Customer service
Added 2 mins ago
CM
Unit Clerk - Repost
CancerCare Manitoba
Winnipeg, MB
- Full-time
Excellent interpersonal, organizational, customer service and problem-solving skills
Added 2 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 mins ago
KB
Truck Driver Class 3 Boom/Hitchhiker
Kent Building Supplies
Grand Falls-Windsor, NL
- Full-time
…customers displaying the highest standards of safety and excellent customer service. You will be responsible for monitoring truck maintenance and keeping driver’s records requirements such…
Added 2 mins ago
MM
Business Development Manager
Merit Medical Systems, Inc.
Canada
- Full-time
Identifying opportunities to improve customer satisfaction with products.
Added 2 mins ago
G
Senior Account Manager
GreenShield
Toronto, ON
- $72,521 to $109,341 CAD / year
- Full-time
…without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one…
Added 2 mins ago
EC
Mental Health & Addiction Treatment Sup Workr
EHN Canada
Saskatoon, SK
- $21 to $23 CAD / hour
- Full-time
The Mental Health & Addictions Support Worker helps coordinate and deliver safe, person-centered, trauma-informed care to clients and provides support and education throughout their…
Added 2 mins ago
BI
Business Development Specialist, BMO Insurance
BMO Insurance
Toronto, ON
- Full-time
…objectives, conducting seminars and workshops, providing case support to obtain business, requesting special quotes and identifying potential new MGAs and…
Added 2 mins ago
CM
Unit Clerk - Repost
CancerCare Manitoba
Winnipeg, MB
- Full-time
Excellent interpersonal, organizational, customer service and problem-solving skills
Added 2 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
…stakeholders within the Finance and Accounting function as well as our Customer Service organization. This candidate will play an integral role in providing insightful and meaningful data…
Added 2 mins ago
T
Personal Banker Trainee - Westmount, Greene (Full time)
TD
Montreal, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 mins ago
BT
Driver (3 months contract)
Bumper to Bumper Canada
Toronto, ON · Etobicoke, ON
- Full-time
Accurately record all deliveries and pickups, ensure proper paperwork accompanies all customer cores, returns, and warranties while complying with customer service delivery strategies
Added 2 mins ago
TP
Terminal Officer (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
Support customer service excellence by addressing passenger concerns, enhancing amenity delivery, and maintaining high ASQ/Voice of Passenger performance.
Added 2 mins ago
M
Senior Assistant Manager
Moxies
Pickering, ON
- Full-time
Moxies - Immediate Senior Assistant Manager Needed
Added 2 mins ago
N
Coordinator, Leaves (Temporary)
Nutrien
Calgary, AB
- Temporary
This is a temporary position for a 12-month term. Reporting to the Benefits Administration Manager, the Coordinator, Leaves, is responsible for the full lifecycle of an employee's leave of…
Added 2 mins ago
L
Salon Business Partner (Vancouver, Whiterock, Surrey, Delta & Richmond)
L'Oréal
Vancouver, BC
- Full-time
…supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty…
Added 2 mins ago
GI
Sales Coordinator
GuestTek Interactive Entertainment Ltd.
Calgary, AB
- Full-time
Coordinate and Administer sales related activity for their assigned Sales team which consists of the Sales Coordinator, Sales Engineer, and Regional Sales Manager.
Added 2 mins ago
N
Coordinator, Leaves (Temporary)
Nutrien
Saskatoon, SK
- Temporary
This is a temporary position for a 12-month term. Reporting to the Benefits Administration Manager, the Coordinator, Leaves, is responsible for the full lifecycle of an employee's leave of…
Added 2 mins ago
A
P/T Store Sales Associate - adidas Kingston Retail Store (2011)
adidas
Kingston, ON
- Part-time
…promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales…
Added 2 mins ago
Shft Mgr, Front Office-GCT
Great Canadian Entertainment
Toronto, ON
Under the direct supervision of the Manager, Front Office, this position is responsible for the day-to-day operations of the Front Office including, reservation and the switchboard. This…
Added 2 mins ago
AC
Engineering Specialist
Air Canada
Toronto, ON
- Full-time
The qualified incumbent will be responsible for in-service reliability, airworthiness, configuration management, cost control and process improvement related to aircraft structure and…

Irth Solutions

Account Manager (APAC)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through account strategies, and ensuring successful system adoption. They act as a key advisor to clients, collaborating with internal technical and project teams to deliver solutions and meet business objectives.

Requirements

Candidates must have a bachelor's degree and at least 3-4 years of experience in customer success or solution consulting. Proficiency in English, French, and Portuguese is required, along with strong technical skills in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Relationship building
Business presentations
Strategic planning
Technical support
Financial management
Communication skills
Cultural competence
Project management
Reporting
KPI tracking
Problem solving

Benefits

Medical insurance
Dental insurance
Vision insurance
401k or RSP with company match
Flexible PTO policy
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
SaaS
CRM
Customer Success
Relationship Management
Business Development
Strategic Growth
KPIs
Reporting
Project Management
Technical Consulting
Stakeholder Management
Remote Work
BBA
Client Portfolio
Helpdesk
Helpcenter
Product Roadmap
Financial Management
Business Processes

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