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Added 4 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 4 mins ago
CI
Sr. Director Global Commercial - Defense
CoorsTek, Inc.
Ottawa, ON · DEW Engineering Ottawa
- Full-time
communicate total business needs to the broader DEW organization, including project management, engineering and manufacturing teams
Added 4 mins ago
Senior Computational Physicist- Boundary Physics
Type One Energy
Vancouver, BC
Provide technical leadership for a small team of scientists and researchers through mentorship, project planning, and coordination of modeling and analysis activities.
Added 4 mins ago
Procurement & Contract Specialist
City of Regina
Regina, SK
Knowledge of project management methodologies and ability to lead and facilitate meetings and project discussions
Added 4 mins ago
KG
Professional Solution Development Engineer
KION Group
Mississauga, ON
- Full-time
…Development Engineer may present suggested solutions to Dematic management, Sales, and customers, and helps ensure a smooth transition to Operations after project…
Added 4 mins ago
W
Director, Case Management
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St. John's, NL
- Full-time
Developing, attracting, retaining, motivating and supervising an effective management team to achieve objectives.
Added 19 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 19 mins ago
A
Offshore HSE Advisor
Airswift
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
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Added 19 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 19 mins ago
HT
PD Service - Mechanical
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Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 19 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 19 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 19 mins ago
TS
Senior Construction Project Manager
Tricon Solutions
Moncton, NB
- Full-time
Project Management: Lead and oversee complex, high-risk and high-value commercial, institutional and hospitality projects (typically $10–18M), owning financial performance, schedule control…
Added 19 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 19 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lead and develop a competent, autonomous, and accountable IT team. Establish clear objectives and performance indicators, ensure rigorous budget management, and optimize the contribution of…
Added 19 mins ago
SI
Influencer and Comms Strategist (contract)
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Mississauga, ON
- Full-time
The Influencer and Content Creator Strategist will lead influencer initiatives in Canada - owning both high-impact paid creator partnerships and the ongoing PlayStation creator/talent…
Added 19 mins ago
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Manager IT, Enterprise Architecture
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Richmond, BC
- Full-time
…architecture principles, standards, patterns, and roadmaps. You’ll lead a team of enterprise architects, strengthen architecture governance, and help ensure technology investments deliver…
Added 19 mins ago
V
Software Engineering Manager
Verathon
Vancouver, BC · Greater Vancouver, BC
- Full-time
…medical devices and products. Role will be responsible for management of all software engineering activities including specification, architecture design, implementation, verification, and…
Added 19 mins ago
MT
Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
Strong project management skills, with the ability to manage multiple priorities and deliver under tight deadlines.
Added 19 mins ago
J
Municipal Roadways Engineer
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Burnaby, BC
- $135,000 to $175,000 USD / year
- Full-time
We are seeking a Senior Municipal Roadways Engineer / Project Manager to lead the planning, design, and delivery of roadway, transportation, and bus transit infrastructure projects across…
Added 19 mins ago
VP
Applications Engineer - Project Management
Vishay Precision Group, Inc. (VPG)
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- Full-time
We are seeking an Application Engineer with strong project management capability to support our Optical Products Group.
Added 19 mins ago
YE
Senior Mechanical Engineer
YJE Engineering
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…innovative, and technically sound building systems solutions. Our team works collaboratively with clients, architects, developers, contractors, and facility owners to design high-performing…
Added 19 mins ago
TO
Project Manager, External Engagement
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Oakville, ON
- Full-time
Establish and maintain effective two-way communication between interested parties , the project team, Town departments, senior management and members of Council.
Added 19 mins ago
SI
Civil Estimator
Synectics Inc.
Calgary, AB
- $80,000 to $90,000 CAD / year
- Full-time
A key focus is on preconstruction services, with early involvement in project design and development. Through proactive budgeting, scheduling, and ongoing cost analysis, the team helps…
Added 19 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…

Irth Solutions

Account Manager (APAC)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through account strategies, and ensuring successful system adoption. They act as a key advisor to clients, collaborating with internal technical and project teams to deliver solutions and meet business objectives.

Requirements

Candidates must have a bachelor's degree and at least 3-4 years of experience in customer success or solution consulting. Proficiency in English, French, and Portuguese is required, along with strong technical skills in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Relationship building
Business presentations
Strategic planning
Technical support
Financial management
Communication skills
Cultural competence
Project management
Reporting
KPI tracking
Problem solving

Benefits

Medical insurance
Dental insurance
Vision insurance
401k or RSP with company match
Flexible PTO policy
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
SaaS
CRM
Customer Success
Relationship Management
Business Development
Strategic Growth
KPIs
Reporting
Project Management
Technical Consulting
Stakeholder Management
Remote Work
BBA
Client Portfolio
Helpdesk
Helpcenter
Product Roadmap
Financial Management
Business Processes

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