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Added 15 mins ago
MT
Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
…Group, you'll work with the national Markets team on events, client outreach programs, thought leadership, market insights, and stakeholder engagement in support of both practice-specific…
Added 15 mins ago
SI
Civil Estimator
Synectics Inc.
Calgary, AB
- $80,000 to $90,000 CAD / year
- Full-time
A key focus is on preconstruction services, with early involvement in project design and development. Through proactive budgeting, scheduling, and ongoing cost analysis, the team helps…
Added 16 mins ago
Senior Electrical Engineer - Buildings
WSP
Thornhill, ON
Lead the design and development of electrical systems for complex building projects.
Added 16 mins ago
Territory Manager (British Columbia)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action…
Added 45 mins ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
…management activities. The role provides strategic insight to the Project Integration Lead in the areas of People, Processes, and Performance for all aspects relating to the multiple types…
Added 45 mins ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON
- Full-time
Lead the delivery of critical municipal water, wastewater, and stormwater infrastructure that helps communities thrive. As a Principal Conveyance Engineer, you'll provide technical…
Added 45 mins ago
WI
Lead Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON
- Full-time
Lead the future of water infrastructure and help shape resilient communities across Ontario and Canada. As a Lead Conveyance Engineer, you will provide technical leadership on complex…
Added 46 mins ago
WI
Intermediate Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
…developing your technical expertise, leadership capabilities, and project delivery…
Added 46 mins ago
TG
Service Technician
The Good Access Company
Ottawa, ON
- Full-time
We’re looking for an experienced Field Service Technician to take the lead in our installation and in-home repair services. This role involves hands-on installation, maintenance, and…
Added 46 mins ago
SG
Tax - Manager
Segal GCSE LLP
Toronto, ON
- $115,000 to $140,000 CAD / year
Industry: Professional Services (Audit, Tax, Advisory)
Added 1 hour ago
RU
Human Capital Advisory, Supervisor
RSM US LLP
Toronto, ON
- Full-time
As a Supervisor, you will lead high-impact engagements focused on HR strategy, operating model redesign, organizational design, technology enablement, and workforce optimization. You’ll…
Added 1 hour ago
UO
Associate Director, Facilities Planning
University of British Columbia
Kelowna, BC · UBCO | Campus Administration Building (ADM)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…monitoring operational policies and procedures; developing client service initiatives; setting, executing and evaluating staff performance goals and…
Added 1 hour ago
WI
Senior Conveyance Engineer – Civil Engineering
WSP in Canada
Toronto, ON
- Full-time
In this role, you will guide multidisciplinary teams, build trusted client relationships, mentor emerging professionals, and contribute to the growth of WSP’s Conveyance practice through…
Added 1 hour ago
VT
Sales Marketing Coordinator
VSI Technology
Mississauga, ON
- Full-time
…technical support, allowing partners to focus on owning and growing client relationships. VSI Technology is committed to helping security-focused businesses scale efficiently with reliable,…
Added 1 hour ago
CI
General Manager
Colliers International
AB
- Full-time
Lead, coach, and develop a multidisciplinary property management team, fostering a collaborative, high-performance culture with a focus on client service, professional growth, and…
Added 1 hour ago
B
Property Services Coordinator
BGIS
Vancouver, BC
- Full-time
Primary point of contact with various service providers and shares responsibility for the timely resolution of all client requests pertaining to property services.
Added 1 hour ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
Designer, Project
Aecon
Toronto, ON
Reporting to the Team Lead, Design, the Designer, Project will support the design and delivery of overhead and underground electrical distribution projects by preparing technical drawings,…
Added 1 hour ago
SS
Counsel, Projects
Suna Solutions
Toronto, ON
- $124,000 to $207,800 CAD / year
- Full-time
This role focuses on corporate law, mergers and acquisitions (M&A), project finance, procurement, construction contracts, and regulatory compliance. The successful candidate will negotiate…
Added 1 hour ago
SS
Counsel, Projects
Suna Solutions
Montreal, QC
- $124,000 to $207,800 CAD / year
- Full-time
This role focuses on corporate law, mergers and acquisitions (M&A), project finance, procurement, construction contracts, and regulatory compliance. The successful candidate will negotiate…
Added 1 hour ago
TU
Associate Director, Facilities Planning
The University of British Columbia
Kelowna, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…monitoring operational policies and procedures; developing client service initiatives; setting, executing and evaluating staff performance goals and…
Added 1 hour ago
A
Civil Aviation Lead | Relocation to New Zealand
AECOM
Toronto, ON
- Full-time
This is a strategic leadership role combining technical direction, project delivery, client engagement and business development across AECOM’s civil aviation portfolio in New Zealand and…
Added 1 hour ago
UH
Senior Director, Clinical Trials Performance & Head of Operations, SPHERE CRO
Unity Health Toronto
Toronto, ON
- Full-time
…complements this work by delivering end-to-end clinical research services to academic, pharmaceutical, biotechnology, and industry partners, including site management, project management,…

Irth Solutions

Account Manager (EMEA)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through account farming, and ensuring successful system adoption. They will collaborate with internal project and technical teams to meet client objectives and provide insightful reporting.

Requirements

Candidates must have a bachelor's degree and at least 3-4 years of experience in customer success or solution consulting. Proficiency in English, French, and Portuguese is required, along with a strong technical background in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Relationship building
Business presentations
Strategic planning
Financial management
Technical support
Communication
Cultural competence
Reporting
KPI tracking
Project scoping
Contract negotiation

Benefits

Health plans including medical, dental, and vision
401k or RSP with company match
Flexible PTO policy
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings
Office snacks and beverages

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Customer Success
SaaS
CRM
EMEA
Farming
Business Development
Stakeholder Management
KPIs
Reporting
Project Management
Technical Consulting
Contract Negotiation
Budgeting
Client Adoption
Helpdesk
Helpcenter
Product Roadmap
Strategic Accounts
Remote Work

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