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Added 1 min ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 1 min ago
BN
Aftersales Manager
BYD North America
Toronto, ON
- Full-time
The Aftersales Manager is responsible for leading and driving all aspects of aftersales operations across BYD Canada's dealer network, including technical support, service engineering,…
Added 1 min ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 1 min ago
BI
Business Development Specialist, BMO Insurance
BMO Insurance
Toronto, ON
- Full-time
Provides technical support on products, illustration software and other tools.
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Assistant General Manager
Mandrake
Peterborough, ON
- Full-time
…promotion to President role when needed. The Assistant General Manager is responsible for all sales and commercial activities required to meet sales & growth goals while complying with all…
Added 1 min ago
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Product Owner - AEC Data
Autodesk
Montreal, QC
- Full-time
Sous la responsabilité du Senior Manager de la gestion de produit pour la gestion du cycle de vie des informations AECO, vous travaillerez en étroite collaboration avec vos pairs Product…
Added 1 min ago
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Manager IT, Enterprise Architecture
WorkSafeBC
Richmond, BC
- Full-time
We’re looking for a Manager IT, Enterprise Architecture to lead the development and evolution of WorkSafeBC’s enterprise architecture practice and help shape the organization’s future…
Added 1 min ago
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Software Engineering Manager
Verathon
Vancouver, BC · Greater Vancouver, BC
- Full-time
Verathon® is looking for a Software Engineering Manager to become the newest member of our Airway R&D Team located in Burnaby, BC.
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Co-Op, Transportation Ops
Nutrien
Calgary, AB
- Internship
Reporting to the Manager, Transportation and Distribution Commercial (Fleet), the Co-op Student, is responsible for supporting the entire T&D Commercial team as we work to ensure a…
Added 1 min ago
MT
Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
…strategy into execution. Reporting to the Business Development Manager, Disputes Group, you'll work with the national Markets team on events, client outreach programs, thought leadership,…
Added 1 min ago
AF
Senior Manager, Cloud & AI Security
ATB Financial
Calgary, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 1 min ago
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Municipal Roadways Engineer
Jacobs
Burnaby, BC
- $135,000 to $175,000 USD / year
- Full-time
We are seeking a Senior Municipal Roadways Engineer / Project Manager to lead the planning, design, and delivery of roadway, transportation, and bus transit infrastructure projects across…
Added 1 min ago
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Architecte de Solutions TI
DELAN - IT Talent Solutions
Mirabel, QC
- Full-time
Collaborer avec le Product Owner, les Tech Leads et le Release Manager
Added 1 min ago
TO
Project Manager, External Engagement
Town of Oakville
Oakville, ON
- Full-time
…and concerns, and supporting effective project delivery. The technical Project Manager remains accountable for engineering design, construction delivery, contract administration, and…
Added 1 min ago
GI
Sales Coordinator
GuestTek Interactive Entertainment Ltd.
Calgary, AB
- Full-time
Coordinate and Administer sales related activity for their assigned Sales team which consists of the Sales Coordinator, Sales Engineer, and Regional Sales Manager.
Added 1 min ago
IC
IT Manager
i24 Call Management Solutions
Montreal, QC
- Part-time
i24 Call Management Solutions is seeking an experienced IT Manager to take operational ownership of its technology in a 24/7 operation. The successful candidate will be responsible for a…
Added 1 min ago
AE
Construction Site Inspector
Associated Engineering
Kitchener, ON
- Full-time
…Inspector to join our team in our Kitchner office. Reporting to the Manager, Construction Services, you will provide on-site representation, construction inspection, and contract…
Added 2 mins ago
AC
Engineering Specialist
Air Canada
Toronto, ON
- Full-time
…to join our Engineering & Reliability Team. Reporting to the Manager Structures Engineering, the Structures Engineering Specialist enjoys a broad scope of responsibility and works closely…
Added 2 mins ago
AW
Manager, Software Engineering - 12 Month Temporary
Aviso Wealth
Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
Previous experience as a high performing Software Engineering or Technical Product Manager leading delivery of software in a fast-paced environment (7-10 years)
Added 2 mins ago
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Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
Maintain and ensure action is taken on confidential monthly operational reports, manager action items, yearly business planning. Produce clear and timely meeting minutes and ensure action…
Added 2 mins ago
AA
Quality Engineer - Automotive
Almag Aluminum
Brampton, ON
- Full-time
Reporting directly to the Quality Manager, this role is responsible for supporting and advancing the objectives of the Quality Department through active participation in quality system…
Added 2 mins ago
M(
Estimator - Estimating Lead - Les Entreprises PEC | New Richmond
MHRP/MPRH (by/par R-2)
Quebec, QC · Gaspésie-Sud (New Richmond), Quebec
- Full-time
Behind these projects, you’ll find an approachable, welcoming management team, a General Manager who stays connected with employees, and experienced crews. You’ll work directly with…
Added 2 mins ago
PG
Supervisor, Digital
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
The Digital Media Supervisor is responsible for assisting the Manager and Directors in the creation, planning, and implementation of digital campaigns for clients. They are also responsible…
Added 2 mins ago
PROJECT MANAGER BUS TRANSFORMATION
City of Toronto
Toronto, ON
Recommends to Manager for the overall scheduling of projects. Communicates to Manager any potential situations of media attention; makes recommendation on course of action and ensures the…
Added 16 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…

Irth Solutions

Account Manager (EMEA)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through account farming, and ensuring successful system adoption. They will collaborate with internal project and technical teams to meet client objectives and provide insightful reporting.

Requirements

Candidates must have a bachelor's degree and at least 3-4 years of experience in customer success or solution consulting. Proficiency in English, French, and Portuguese is required, along with a strong technical background in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Relationship building
Business presentations
Strategic planning
Financial management
Technical support
Communication
Cultural competence
Reporting
KPI tracking
Project scoping
Contract negotiation

Benefits

Health plans including medical, dental, and vision
401k or RSP with company match
Flexible PTO policy
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings
Office snacks and beverages

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Customer Success
SaaS
CRM
EMEA
Farming
Business Development
Stakeholder Management
KPIs
Reporting
Project Management
Technical Consulting
Contract Negotiation
Budgeting
Client Adoption
Helpdesk
Helpcenter
Product Roadmap
Strategic Accounts
Remote Work

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