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Added 7 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Rivière-du-Loup, QC
- Contract
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 7 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 7 mins ago
OM
Operations Project Manager
OnDeck Marketing
Calgary, AB
- Full-time
The role combines three areas of work: project managing client campaigns across OnDeck's Screens and Digital service lines , running the logistics and technical upkeep of the screens across…
Added 7 mins ago
TE
Field Operations Repairs Supervisor - Vancouver
TK Elevator
Burnaby, BC
- Full-time
Provide exceptional customer service and communication
Added 7 mins ago
G
Manager, Information Technology
Glenbow
Calgary, AB
- Full-time
The Manager, Information Technology is responsible for the effective delivery and ongoing improvement of Glenbow’s technology services, ensuring secure, reliable, and responsive solutions…
Added 7 mins ago
D
Manager Project Managment
Dematic
Mississauga, ON
- Full-time
Act as the primary point of escalation for complex project, customer, financial, or technical issues, ensuring timely resolution.
Added 7 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
Ability to deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure resolution is obtained to the complete satisfaction of all parties…
Added 22 mins ago
Senior Manager Maintenance Fleet
Purolator
Toronto, ON · Etobicoke, ON
The Senior Manager, Fleet Maintenance, is responsible for the maintenance and repair of Purolator’s fleet of vehicles and oversight of Purolator’s garages. This role is responsible for the…
Added 22 mins ago
CC
Retail Shift Leader
Canna Cabana
Regina, SK · Rochdale, Regina, SK
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 22 mins ago
AP
Maintenance Manager
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
…Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients…
Added 22 mins ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Lending Operations, the Assistant Manager, Lending Operations plays a key role in the organization’s continuous efforts to provide exceptional member experience,…
Added 22 mins ago
H
Senior Software Engineer, Core Product (Hybrid)
Homebase
Remote, Canada
- $130,000 to $200,000 CAD / year
- Full-time
- Remote
Be Customer Obsessed: Stay close to the small business owners and workers who use what you build, and fix what hurts them first
Added 22 mins ago
InfraOps Support Eng I, Operations Management Center (OMC)
Amazon
Vancouver, BC
…determine if an incident requires troubleshooting, or routing to a service manager…
Added 22 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Winnipeg, MB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 22 mins ago
CA
Parts Manager
Capital Auto Mall
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
As the Parts Manager, you will oversee daily operations, optimize inventory, and lead a customer-focused team. Key responsibilities include:
Added 22 mins ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
Responsible for driving operational excellence and timely order dispatch, the Part Fulfillment Manager leads hub warehouse staff, monitors inventory accuracy, and optimizes delivery…
Added 37 mins ago
WC
(CAN) Technician - HVAC/R
Walmart Canada
Mississauga, ON
- Full-time
Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices. Communicates effectively with customers to explain technical issues…
Added 37 mins ago
AA
Service Manager
Alberta AG Centre
Dunmore, AB
- Full-time
Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall…
Added 37 mins ago
D
Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have…
Added 37 mins ago
LM
Field Technician
Leavitt Machinery
Winnipeg, MB
- Full-time
…Technician (Heavy Equipment or Automotive Mechanic) to join our Service team in Winnipeg, Manitoba. Reporting to the Service Manager, the Field Technician will be assigned to a variety of…
Added 37 mins ago
AP
Maintenance Manager
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
…Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients…
Added 37 mins ago
TH
Assistant Store Manager- Campbell River
The Home Depot
Campbell River, BC
- Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 52 mins ago
CA
Parts Manager
Capital Automotive Group
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
As the Parts Manager, you will oversee daily operations, optimize inventory, and lead a customer-focused team. Key responsibilities include:
Added 52 mins ago
WM
Residential Operations Manager
Waste Management, Inc. (WM)
Sudbury, ON
- Full-time
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Added 52 mins ago
J
Property Manager
JLL
Mississauga, ON · CAN-CLIENT Mississauga-Manulife Corporate Park
- Full-time
The Property Manager who will play a crucial role in maintaining open communication with tenants, promptly attending to their requests and complaints in accordance with our company…

Irth Solutions

Account Manager (EMEA)

Remote, Canada

Remote

$70,000 to $75,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Workplace: Remote
Working hours: 40hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming): 
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:  
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis 
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.

Skills:

Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays 
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, driving growth through account farming, and ensuring successful system adoption. They will collaborate with internal project and technical teams to meet client objectives and provide insightful reporting.

Requirements

Candidates must have a bachelor's degree and at least 3-4 years of experience in customer success or solution consulting. Proficiency in English, French, and Portuguese is required, along with a strong technical background in SaaS environments.

Skills

Account management
Customer success
SaaS
CRM
Relationship building
Business presentations
Strategic planning
Financial management
Technical support
Communication
Cultural competence
Reporting
KPI tracking
Project scoping
Contract negotiation

Benefits

Health plans including medical, dental, and vision
401k or RSP with company match
Flexible PTO policy
Company-paid holidays
Work from home stipend
Team events
Monthly lunches
Volunteer outings
Quarterly gatherings
Office snacks and beverages

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Customer Success
SaaS
CRM
EMEA
Farming
Business Development
Stakeholder Management
KPIs
Reporting
Project Management
Technical Consulting
Contract Negotiation
Budgeting
Client Adoption
Helpdesk
Helpcenter
Product Roadmap
Strategic Accounts
Remote Work

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