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Added 39 mins ago
Personal Lines Representative
Insurance Brokers Association of BC
Vancouver, BC
Full-time
…owned and operated in Victoria since 1983. Specializing in commercial and home insurance products, HSM is proud to provide our clients with access to Canada’s best and most competitively…
Added 2 hours ago
Industrial Coatings - Sales Representative - British Columbia
AkzoNobel
Burnaby, BC
Added 10 hours ago
Inbound Sales Representative
Make Space
Vaughan, ON
Full-time
We are looking for an experienced Inbound Sales Representative to join our on-site customer contact team in Vaughan, Ontario. You will respond to inbound phone, email, and live-chat…
Added 13 hours ago
Wealth Associate Sudbury
MD Financial Management | Gestion financière MD
Sudbury, ON · Greater Sudbury, ON
Full-time
Provide service and sales support to Financial Consultants and Portfolio Managers, responding effectively to all inquiries from current and prospective clients concerning MD products and…
Added 14 hours ago
Customer Service Representative
BGE Indoor Air Quality Solutions Ltd.
Calgary, AB
We’re currently looking for a Customer Service Representative in Calgary who takes pride in delivering exceptional customer experiences, has a positive, problem-solving mindset, and pays…
Added 15 hours ago
Rentals Head Technician - Winter 2026/27
Sunshine Village Corporation
Banff, AB
Contribute to departmental goals and objectives and drive sales.
Added 15 hours ago
Wealth Associate Sudbury
Scotiabank
Sudbury, ON
Provide service and sales support to Financial Consultants and Portfolio Managers, responding effectively to all inquiries from current and prospective clients concerning MD products and…
Added 16 hours ago
Vice President Operations and Business Development
IMP Group International
Halifax, NS
Full-time
Lead commercial strategy by identifying new sales channels, strengthening customer and partner relationships, and assessing domestic and international market opportunities, including the…
Added 16 hours ago
Fleet Business Development Representative
Wagonmaster Group
Richmond, BC
Full-time
We are looking for an experienced B2B salesperson who is comfortable opening doors, selling to fleet or large commercial accounts, and having knowledgeable conversations about diesel…
Added 17 hours ago
Inside Sales Representative
Summit Search Group
Calgary, AB
$60,000 to $70,000 USD / year
Full-time
They are looking for an energetic, relationship-driven Industrial Sales Representative to join their Calgary team. This is primarily an inside sales role focused on managing existing…
Added 17 hours ago
Outside Sales Representative
Corby Spirit and Wine Limited
AB · Edmonton, AB
$52,800 to $68,000 CAD / year
Full-time
…wine and spirits industry? As a sole contributor, this Outside Sales Representative (District Manager) plays a pivotal role in driving sales success within a dynamic and supportive team.…
Added 17 hours ago
Customer Service Representative - Renforth & Rathburn, Mississauga (30 hrs/week)
Scotiabank
Toronto, ON · Etobicoke, ON
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Added 18 hours ago
Intern - Hydro services Engineering
ANDRITZ
Pointe-Claire, QC
Full-time
Assist in drafting commercial proposals, customer presentations, and follow-up documents.
Added 18 hours ago
Purchasing Manager
Texcan
Surrey, BC
Full-time
…solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste…
Added 18 hours ago
Outside Sales Representative - Food Distribution
Recrute Action
Montreal, QC
Develop new customers and drive sales growth across the territory.
Added 18 hours ago
Sales Representative
ExxonMobil
Edmonton, AB
The Sales Representative is responsible for the profitable growth and defense of the Mobil brand across industrial and commercial sectors. Our success is built on strong partnerships with…
Added 19 hours ago
Sales Representative
Imperial Oil
Edmonton, AB
Full-time
The Sales Representative is responsible for the profitable growth and defense of the Mobil brand across industrial and commercial sectors. Our success is built on strong partnerships with…
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Regional Vice President, Western Canada
Thorek/Scott and Partners
AB · Alberta, Canada
Full-time
…practice leaders. They will have a track record of driving commercial growth and retaining advisors, influencing without direct authority, and leading successfully in a decentralized,…
Added 20 hours ago
Director, Central Registrant and Investment Advisory
Scotiabank
Toronto, ON
Provide sales support for Portfolio Managers, Associate Portfolio Managers and Wealth Managers in support of SJF growth initiatives.
Added 20 hours ago
Warehouse Associate
Sonepar
Saskatoon, SK
…solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste…
Added 20 hours ago
CHVAC Data Center Service Manager
Carrier
AB
$110,500 to $160,500 CAD / year
Full-time
Act as the primary customer-facing representative, embodying and promoting the Carrier brand.
Added 21 hours ago
Project Manager
Turner & Townsend
Calgary, AB
Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 22 hours ago
Credit Representative – Bilingual (English/French)
Gesco Industries LP
Brampton, ON
Full-time
…company; Division 9, which has been providing industry-leading commercial floor and wall-covering solutions across Canada for more than 75 years; and Tierra Sol, which has offered a diverse…
Added 22 hours ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Montreal, QC
Full-time
As a Enterprise Sales Manager you will manage a sales team across eastern Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage…
Added 23 hours ago
Customer Service Representative
Hubbell Incorporated
Pickering, ON
…by processing and expediting orders, resolving customer and sales representative inquiries, and ensuring delivery commitments are met. Coordinates with internal teams including Planning,…

Irving Oil

Customer Service Representative - Dispatch

Saint John, NB, Canada

Pay: The expected salary range for this position is $37,440 - $44,928.
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 1-3 years contact center experience
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 1:00am during the winter season; therefore, your shift may vary with notice.

If you are interested in this exciting opportunity with Irving Oil, please apply by October 16, 2026.

What We Offer:

Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation – Including a parking allowance
Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Generate sales leads that develop into new customers
Develop understanding of all our products to provide the best solution for our customer needs
Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day
Work collaboratively with other departments to assist in the resolution of issues or requests
Taking ownership for the consumer experience while maintaining professionalism at all times
Perform other duties as required to maintain and enhance consumer relations and departmental productivity
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day

Your Skills:

Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills as well as an ability to multi-task
Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
Ability to work well with others is required
Excellent customer service skills

Your Experience:

High School Diploma or Post-secondary education preferred
1-3 years contact center experience

The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

Apply About employer

More about this job

Responsibilities

The representative will manage incoming customer inquiries, resolve account issues, and process orders for heating oil and propane. They are also responsible for generating sales leads and collaborating with other departments to ensure a high-quality consumer experience.

Requirements

Candidates should have a high school diploma or post-secondary education and 1-3 years of contact center experience. Strong communication, analytical, and interpersonal skills are required to succeed in this role.

Skills

Communication
Problem solving
Decision making
Multi-tasking
Computer literacy
Organizational skills
Analytical skills
Interpersonal skills
Customer service
Relationship building
Conflict resolution
Sales lead generation

Benefits

Fitness facility access
Parking allowance
Medical benefits
Dental benefits
Employee & Family Assistance Program
Paid volunteer day
Donation matching program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Dispatch
Contact Center
Heating Oil
Propane
Sales Leads
Account Management
Troubleshooting
Energy Industry
Communication
Analytical Skills
Interpersonal Skills
Multi-tasking
Problem Solving
Relationship Management
Professionalism
Fixed Term Contract

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