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Irving Oil

Customer Service Representative - Dispatch

Saint John, NB, Canada

Pay: The expected salary range for this position is $37,440 - $44,928.
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 1-3 years contact center experience
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 1:00am during the winter season; therefore, your shift may vary with notice.

If you are interested in this exciting opportunity with Irving Oil, please apply by October 16, 2026.

What We Offer:

Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation – Including a parking allowance
Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Generate sales leads that develop into new customers
Develop understanding of all our products to provide the best solution for our customer needs
Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day
Work collaboratively with other departments to assist in the resolution of issues or requests
Taking ownership for the consumer experience while maintaining professionalism at all times
Perform other duties as required to maintain and enhance consumer relations and departmental productivity
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day

Your Skills:

Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills as well as an ability to multi-task
Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
Ability to work well with others is required
Excellent customer service skills

Your Experience:

High School Diploma or Post-secondary education preferred
1-3 years contact center experience

The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

Apply About employer

More about this job

Responsibilities

The representative will manage incoming customer inquiries, resolve account issues, and process orders for heating oil and propane. They are also responsible for generating sales leads and collaborating with other departments to ensure a high-quality consumer experience.

Requirements

Candidates should have a high school diploma or post-secondary education and 1-3 years of contact center experience. Strong communication, analytical, and interpersonal skills are required to succeed in this role.

Skills

Communication
Problem solving
Decision making
Multi-tasking
Computer literacy
Organizational skills
Analytical skills
Interpersonal skills
Customer service
Relationship building
Conflict resolution
Sales lead generation

Benefits

Fitness facility access
Parking allowance
Medical benefits
Dental benefits
Employee & Family Assistance Program
Paid volunteer day
Donation matching program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Dispatch
Contact Center
Heating Oil
Propane
Sales Leads
Account Management
Troubleshooting
Energy Industry
Communication
Analytical Skills
Interpersonal Skills
Multi-tasking
Problem Solving
Relationship Management
Professionalism
Fixed Term Contract

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