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Added 1 hour ago
SC
Content Creator
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Stoney Creek, NB
- Internship
The Content Creator - internship/volunteer position is an unpaid role based in Stoney Creek, ON. The Content Creator MUST have their own DSLR camera and will support the team’s digital…
Added 2 hours ago
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Privacy Counsel (Data Privacy Lawyer)
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TAIRC is currently building its funding base. Opportunities identified as volunteer or unpaid do not provide compensation at this stage. Any future paid appointment would require available…
Added 2 hours ago
CO
Growth Coordinator
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Added 2 hours ago
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Toronto, ON
- Part-time
Able to volunteer in person, in various public locations, indoors, outdoors, various terrain
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Silver Hotel Group
Toronto, ON
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Instructor, Information Technology
Olds College of Agriculture & Technology
Olds, AB
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Added 3 hours ago
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Enterprise Account Executive - Canada
Salesforce
Toronto, ON · Montreal, QC · Vancouver, BC · Canada - Toronto
- Full-time
Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Added 3 hours ago
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Commercial Account Executive - Canada
Salesforce
Toronto, ON · Montreal, QC · Vancouver, BC · Canada - Toronto
- Full-time
Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Added 5 hours ago
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- Full-time
Human Resources, Occupational Health & Volunteer Services
Added 8 hours ago
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Software Developer Embedded Systems I (Co-op) - Canada
Cisco
Calgary, AB
- Full-time
Added 8 hours ago
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Software Developer Full Stack / Backend I (Co-op) - Canada
Cisco
Calgary, AB
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Assistant Manager, Member Services - Aulds Rd Branch (Nanaimo)
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Added 9 hours ago
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Part-Time Worship Leader – Contemporary Christian Worship
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Added 9 hours ago
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Assistant Kettle Coordinator - Temporary
The Salvation Army in Canada
Duncan, BC
- Part-time
Provide support in getting Kettles to zone locations prior to staff and/or volunteer’s arrival at Campaign onset.
Added 9 hours ago
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Capital Eaising & Investor Sourcing Associate
Life & Me
ON · Ontario, Canada
- Full-time
Added 10 hours ago
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Business Insights Analyst
Wiraa
Canada
- Full-time
Opportunities to give back to the community through paid volunteer days, company volunteer initiatives, and donation matching programs
Added 10 hours ago
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Guest Experience Supervisor - Casual Part Time
Calgary Stampede
AB · CALGARY, AB
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Added 11 hours ago
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Youth Program Coordinator
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Warehouse Technician
CLEAResult
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Paid Volunteer Time; giving back to our communities is important to us
Added 12 hours ago
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Christmas Support Worker
The Salvation Army in Canada
Saskatoon, SK
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Added 12 hours ago
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Financial Wellness Navigator
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- Part-time
…will prepare and file income tax returns through the Community Volunteer Income Tax Program (CVITP), help participants access the income and benefits they are entitled to, and connect them…
Added 12 hours ago
MA
Video Content Creator
Multicultural Association of the Greater Moncton Area
Moncton, NB
- Up to $17.5 CAD / hour
- Contract
Experience creating video content through employment, volunteer work, school projects, internships, or personal projects.
Added 12 hours ago
TS
Day Program Facilitator
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB
- Full-time
Added 13 hours ago
CB
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- $58,000 to $70,000 CAD / year
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Irving Oil

Customer Service Representative - Dispatch

Saint John, NB, Canada

The expected salary range for this position is $37,440 - $44,928. · Full-time

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Job details

Pay: The expected salary range for this position is $37,440 - $44,928.
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 1-3 years contact center experience
Posting language: English
Posted: Oct 16, 2026

Original job description

As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 1:00am during the winter season; therefore, your shift may vary with notice.

If you are interested in this exciting opportunity with Irving Oil, please apply by October 28, 2026.

What We Offer:

Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation – Including a parking allowance
Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Generate sales leads that develop into new customers
Develop understanding of all our products to provide the best solution for our customer needs
Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day
Work collaboratively with other departments to assist in the resolution of issues or requests
Taking ownership for the consumer experience while maintaining professionalism at all times
Perform other duties as required to maintain and enhance consumer relations and departmental productivity
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day

Your Skills:

Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills as well as an ability to multi-task
Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
Ability to work well with others is required
Excellent customer service skills

Your Experience:

High School Diploma or Post-secondary education preferred
1-3 years contact center experience

The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

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More about this job

Responsibilities

The representative will manage incoming customer inquiries via phone, email, and fax while resolving account issues and processing orders for heating oil and propane. They are expected to collaborate with other departments to ensure a high-quality consumer experience and generate new sales leads.

Requirements

Candidates should possess 1-3 years of contact center experience and a high school diploma or post-secondary education. Strong communication, analytical, and interpersonal skills are required to handle customer needs effectively.

Skills

Communication skills
Problem solving
Decision making
Multi-tasking
Computer literacy
Organizational skills
Analytical skills
Interpersonal skills
Customer service
Relationship building
Conflict resolution

Benefits

Fitness facility access
Parking allowance
Medical benefits
Dental benefits
Employee & Family Assistance Program
Paid volunteer day
Donation matching program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Dispatch
Irving Energy
Contact Center
Sales Leads
Account Management
Heating Oil
Propane
Troubleshooting
Stakeholder Communication
Data Entry
Professionalism
Analytical Skills
Interpersonal Skills
Multi-tasking
Fixed Term Contract

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