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Added 8 mins ago
Building Superintendent
FirstService Residential Canada
Oakville, ON
Full-time
Strong customer service experience with residents is essential
Added 10 mins ago
Material Handler - FIFO NIGHT SHIFT
Ryder System, Inc.
Sherwood Park, AB
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 10 mins ago
Material Handler
Ryder System, Inc.
Sherwood Park, AB
Full-time
Recognize and correct potential process errors before actions adversely affect the customer. Recognize damaged product at any point in the warehousing process and take appropriate action…
Added 10 mins ago
Material Handler - FIFO DAY SHIFT
Ryder System, Inc.
Sherwood Park, AB
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 10 mins ago
Material Handler I
Ryder System, Inc.
Vaughan, ON
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 10 mins ago
Commercial Driver
Ryder System, Inc.
Woodstock, ON
Full-time
Loading/Unloading freight or assisting in the loading/unloading of freight if required by customer
Added 10 mins ago
Technician II – Vehicle Maintenance
Ryder System, Inc.
Toronto, ON · Scarborough, ON
Full-time
…resources needed to build and maintain a fleet that drives business success. At Ryder, we are committed to investing in our employees and fostering a collaborative, team-oriented culture…
Added 10 mins ago
Material Handler - FIFO DAY SHIFT
Ryder System, Inc.
Calgary, AB
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 10 mins ago
Warehouse Janitor Day Shift Wed - Sat
Ryder System, Inc.
Winnipeg, MB
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 10 mins ago
Diesel Technician Trainee
Ryder System, Inc.
Markdale, ON
Full-time
…This includes using hand held devices to properly identify customer and required services. Perform multi-point inspection on inbound units as required by company policies and procedures.…
Added 10 mins ago
Material Handler
Ryder System, Inc.
AB · Edmonton, AB
Full-time
Recognize and correct potential process errors before actions adversely affect the customer. Recognize damaged product at any point in the warehousing process and take appropriate action…
Added 10 mins ago
Material Handler I
Ryder System, Inc.
Vaughan, ON
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 10 mins ago
Front Desk Reception (Downtown Weekends)
Axis Therapy & Performance
Toronto, ON
Part-time
…clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is seeking enthusiastic individuals to…
Added 11 mins ago
Technical Sales Representative
Armstrong Fluid Technology
Toronto, ON
Full-time
The Technical Sales Representative plays a pivotal role by working with assigned key accounts, target segments, and assigned customers-of-scale to produce a robust solution-selling pipeline…
Added 26 mins ago
Technical Project Manager
PocketHealth
Toronto, ON
Full-time
…sits at the intersection of clients, engineering, sales, and customer success, ensuring deployments move quickly, stakeholders stay aligned, and clients successfully launch and expand with…
Added 26 mins ago
Senior Coordinator, Human Resources (18 Month Contract)
Choice Properties
Toronto, ON
Full-time
Front line representative for colleague’s questions or concerns.
Added 41 mins ago
Front Desk Reception (Downtown Weekends)
Axis Therapy & Performance
Toronto, ON
Part-time
…clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is seeking enthusiastic individuals to…
Added 41 mins ago
Compact Equipment Sales Representative (CESR)
Toromont Cat
ON · Stoney Creek, ON
Full-time
Toromont Cat is looking for a Compact Equipment Sales Representative to be the key point of contact between the business and our Compact Equipment customers. He/she will have a passion for…
Added 41 mins ago
Customer Service Representative - Claims
Intact FC
Dieppe, NB · St. John's, NL · Dartmouth, NS
Full-time
We’re looking for a Customer Service Representative, Claims to join our growing team!
Added 57 mins ago
Store Associate (Part-Time)
Giant Tiger
St. Catharines, ON
Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 1 hour ago
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
Full-time
…including risk tiers, standard metrics, acceptance thresholds, representative test suites, release evidence, monitoring expectations, and continuous improvement practices across product…
Added 1 hour ago
AI Data and Integration Engineer
First National Financial LP
Toronto, ON · East York, ON
Full-time
Support AI Engineers and full stack engineers with reliable, documented interfaces and representative data, diagnose data and integration failures through development, evaluation, UAT,…
Added 1 hour ago
AI Engineer
First National Financial LP
Toronto, ON · East York, ON
Full-time
Create representative use case test cases and evaluation datasets to the methodology, acceptance thresholds, and quality standards set by the AI Quality and Evaluation Lead, and work with…
Added 1 hour ago
Mack Sales Manager
Vision Truck Group
Cambridge, ON
Full-time
…a highly successful Sales Team. The ideal candidate will be representative of the Vision Truck Group brand while also delivering the core values of the Mack Trucks brand. As Canada’s…
Added 1 hour ago
Financial Service Representative
goeasy Ltd.
Port Coquitlam, BC
Full-time
A day in the life of a Financial Service Representative:

Irving Oil

Fixed Term Customer Service Representative - Network Relationship Management

Saint John, NB, Canada

Pay: The expected salary range for this position is $42, 640 - $51,168.
Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

As a Fixed Term Customer Service Representative, you will engage with our retail customers and provide excellent consumer experience by responding to inquiries, accurately logging and resolving requests, and escalating issues when required. Your goal will be to proactively call and email consumers, log and communicate to appropriate stakeholders and escalate issues where appropriate. Your success will be measured by your ability to work closely with other departments to assist in the resolution of issues or requests while taking ownership of the consumer request and experience regarding Irving Oil Rewards and other promotional offers.

This will be a 6-month fixed term position.

If you are interested in this exciting opportunity with Irving Oil, please apply by October 2, 2026.

What We Offer:

Work Environment – Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a café 
Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance 
Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs   
Paid Vacation – Plus an annual option to purchase additional vacation, too 
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Responsibilities:

Understand business priorities and advise management of trends identified through issue resolution and identify specific areas for improvement
Ensure accuracy when requests are logged, resolved and escalated where appropriate
Provide accurate and timely responses to general inquiries while answering calls within required service levels
Process all correspondence in relation to consumer requests, inquiries or issues within 24hrs and forward to appropriate contact for resolution
Work with other departments to assist in the resolution of issues and requests
Communicate issues and resolutions to appropriate stakeholders
Taking ownership for the consumer experience while maintaining professionalism at all times
Perform other duties as required to maintain and enhance consumer relations and departmental productivity
Perform root cause investigation to identify issues

Your Skills:

Bilingualism is considered an asset (English and French)

Excellent customer service skills

Proven ability to multi-task

Ability to work well in a team environment and be a reliable team player

Able to make decisions and support team members

Must possess strong communication skills with ability to quickly build rapport and maintain relationships

Your Experience:

Post-secondary education preferred
Experience in a call center environment preferred

The expected salary range for this position is $42, 640 - $51,168. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

Apply About employer

More about this job

Responsibilities

The role involves managing consumer inquiries and requests through phone and email while maintaining accurate logs and escalating issues as needed. You will collaborate with various departments to resolve consumer concerns and identify trends to improve overall service quality.

Requirements

Candidates should possess strong communication skills, the ability to multi-task, and a commitment to providing excellent customer service. Post-secondary education and previous experience in a call center environment are preferred.

Skills

Customer service
Communication skills
Multi-tasking
Teamwork
Relationship management
Problem solving
Root cause investigation
Professionalism
Data logging
Conflict resolution
Bilingualism

Benefits

Annual bonus plan
Pension plan
Parking allowance
Flexible benefits plan
Paid vacation
Wellness allowance
Paid personal care days
Employee & family assistance program
Paid volunteer day
Donation matching program
Fitness facility
Onsite nurse
Café

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Consumer Experience
Issue Resolution
Stakeholder Communication
Root Cause Investigation
Irving Oil Rewards
Promotional Offers
Data Logging
Bilingualism
Relationship Building
Professionalism
Productivity

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