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Added 1 hour ago
CS
Administrative Assistant
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- Full-time
Added 1 hour ago
J
Inside Sales Representative
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- Full-time
Our client, a well-established company in the civil engineering sector, is seeking an Inside Sales Representative to join their sales team.
Added 1 hour ago
CW
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J
Outside Sales Representative
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Our client:A well-established company in the industrial tooling sector is seeking a Sales Representative to strengthen its sales and customer relationship management team.
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CW
Facility Solutions Manager, full time
City Wide Facility Solutions
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CW
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- $55,000 to $80,000 CAD / year
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We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 1 hour ago
Research Assistant II - WIHV
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Added 1 hour ago
H&
Client Ambassador - Masonville (FT)
Hillberg & Berk
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- Full-time
…for an individual with a passion for providing exceptional customer service for our customers. If you have a passion for sales, merchandising, promoting brand initiatives and supporting…
Added 1 hour ago
CS
Administrative Assistant
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Gatineau, QC
- Full-time
Added 1 hour ago
LH
2600002769 - Admitting Clerk
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Port Perry, ON
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Added 1 hour ago
P&
Directeur adjoint, Ingénierie Digital Engine Service (DES) / Associate Director, DES Engineering
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- Full-time
Titre du poste: Directeur adjoint, Ingénierie Digital Engine Service (DES)
Added 1 hour ago
CA
Principal Project Engineer (Onsite)
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CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 1 hour ago
SV
CCR
Skin Vitality Medical Clinic
Whitby, ON
- Up to $20 CAD / hour
- Full-time
Customer Care Representative - Skin Vitality Medical Clinic: We are seeking an enthusiastic Customer Care Representative to join our team!
Added 1 hour ago
T
Independent Contractor / Owner Operator - GTA
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Toronto, ON
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Added 2 hours ago
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Technician Trainee
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Added 2 hours ago
C
Client Service Representative
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Added 2 hours ago
BB
Senior Technical Service Representative
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Added 3 hours ago
GG
Front Desk Evenings
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Customer Service Representative (Evenings – Closing)
Added 3 hours ago
GH
Field Service Representative
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- Other
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Added 3 hours ago
OR
Outbound Sales Representative
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Canada Registered Branch Associate Trainee
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Added 3 hours ago
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ASSISTANT SHOWROOM MANAGER
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Client Service Representative - Edmonton Unity Square
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Added 3 hours ago
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Client Service Representative, Bonnyville (9 Months Term)
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- Full-time

Irving Oil

Fixed Term Dispatcher

Saint John, NB, Canada

The expected salary range for this position is $47,840 - $59,800. · Full-time

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Job details

Pay: The expected salary range for this position is $47,840 - $59,800.
Job type: Full-time
Experience: 1-3 years Contact Center experience
Posting language: English
Posted: Sep 29, 2026

Original job description

As a Fixed Term Dispatcher, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, log and communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

Kindly note that this is a temporary opportunity offering a fixed-term contract.

Please note that we are a 24/7 operation and, as such, your shift may vary with notice.

If you are interested in this exciting opportunity with Irving Oil, please apply by October 16, 2026.

What We Offer:

Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation – Including a parking allowance
Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on levels of importance
Partner with Loadbuilders to maintain connection with both the customer and field representative in the execution of scheduled work
Apply knowledge, and application policies and procedures effectively, and understanding the Sales Processes to ensure customers are billed appropriately
Prioritize work and escalate emergency calls where required, rescheduling less critical work
Deliver status updates and pertinent information as required to Operations Managers and various internal parties
Bring forward and implement recommendations to optimize performance and proactively resolve issues
Make difficult and time sensitive decisions to support business objectives
Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ request

Your Skills:

Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills
Good organizational and analytical skills
Proven ability to multi-task
Excellent customer service skills

Your Experience:

High School with Post-secondary education preferred
1-3 years Contact Center experience
Computer literacy is required

The expected salary range for this position is $47,840 - $59,800. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

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More about this job

Responsibilities

The dispatcher will manage incoming customer inquiries via phone, email, and fax while coordinating with internal teams to resolve issues. They are responsible for prioritizing emergency and non-emergency requests and ensuring accurate billing and documentation.

Requirements

Candidates should have a high school diploma with post-secondary education preferred and 1-3 years of contact center experience. Strong communication, analytical, and multi-tasking skills are required for this role.

Skills

Communication
Problem solving
Decision making
Organizational skills
Analytical skills
Multi-tasking
Customer service
Computer literacy
Relationship building

Benefits

Fitness facility access
Parking allowance
Medical benefits
Dental benefits
Employee & Family Assistance Program
Paid volunteer day
Donation matching program

Visa sponsorship

Not detected in the job text

Keywords

Dispatcher
Customer Service
Contact Center
Energy
Operations
Billing
Emergency Response
Loadbuilders
Technical Support
Communication
Analytical
Problem Solving
Scheduling
Data Entry
Relationship Management

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