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Added 1 min ago
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Customer Service Representative
BMO
Trail, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 min ago
BB
Technician I - Audio Visual
Bosch Building Technologies
Vancouver, BC
- $20.5 to $28.66 CAD / hour
- Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete…
Added 1 min ago
BB
Electrician
Bosch Building Technologies
Prince George, BC
- $35 to $45 CAD / hour
- Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and know-how to…
Added 1 min ago
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Conseiller.ère, service à la clientèle - Lebeau
Belron
Rouyn-Noranda, QC · Lebeau - Rouyn
- Full-time
Are you looking for an exciting and rewarding career as a Customer Service Representative, in a workplace where you can connect with customers, use modern tools and make a difference every…
Added 1 min ago
BB
Retail Sales Associate (Full Time)
Best Buy Canada
Pembina, AB
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 min ago
NU
Admissions Advisor - Canada
Niagara University
Vaughan, ON
- Part-time
One to three years of experience in college admissions, student recruitment, secondary education, higher education, sales, customer service, or a related field preferred.
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Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…développement, certification, soutien à la production, soutien en service des systèmes de commandes de vol et systèmes hydrauliques pour l’avion A220. Nous avons des interactions…
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Business Development Representative
Klipboard
Oakville, ON
- Full-time
…source effectively, stock efficiently, sell profitably and service…
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Business Development Representative
Klipboard
Oakville, ON
- Full-time
…source effectively, stock efficiently, sell profitably and service…
Added 1 min ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
…source effectively, stock efficiently, sell profitably and service…
Added 1 min ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
…source effectively, stock efficiently, sell profitably and service…
Added 1 min ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
…source effectively, stock efficiently, sell profitably and service…
Added 16 mins ago
BC
Conseiller.ère, service à la clientèle - Lebeau
Belron Canada inc
Rouyn-Noranda, QC
- Full-time
Are you looking for an exciting and rewarding career as a Customer Service Representative, in a workplace where you can connect with customers, use modern tools and make a difference every…
Added 17 mins ago
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Part Time Sales Representative (Koodo) | Eaton Centre
TELUS
Toronto, ON
- Part-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 17 mins ago
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Customer Service Representative
Genuine Parts Company
Sudbury, ON · UAPINC
- Full-time
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Added 17 mins ago
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Cashier (Part-Time)
Giant Tiger
Saguenay, QC
- Part-time
Ensures a high level of customer service at the checkouts;
Added 17 mins ago
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Branch Manager - Office 1722
LendDirect
Saint John, NB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 17 mins ago
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Financial Service Representative - LendDirect Office 1694
LendDirect
Calgary, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 17 mins ago
CO
Bottling Plant Operator
Culligan of Canada
Edmonton, AB
- $23 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 30 mins ago
PT
Electrician
Paladin Technologies
Prince George, BC
- Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and know-how to…
Added 31 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 31 mins ago
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Financial Service Representative - LendDirect Office 1694
Attain Finance
Calgary, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 31 mins ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 31 mins ago
Postal Clerk - Retail Counter Clerk
Canada Post - Postes Canada
Saint-Jovite, QC
Perform a variety of sales/customer service activities to ensure complete customer satisfaction
Added 31 mins ago
Sales Representative - Toronto
Encore Market Engagement
Toronto, ON
At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is…

Closed listing

Irving Oil

Service Dispatcher

Saint John, NB, Canada

The expected salary range for this position is $47,840 -$59,800. · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The expected salary range for this position is $47,840 -$59,800.
Job type: Full-time
Experience: 3-5 years’ experience in dispatch or a related field, preferably in a contact center or transportation environment
Posting language: English
Posted: Sep 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

As a Service Dispatcher, you will coordinate service and delivery activities between customers, Drivers, Technicians, and field operations to ensure safe, timely, and efficient service. Your goal will be to provide an exceptional customer experience by managing service requests, resolving issues, and ensuring customers receive the support they need. Your success will be measured by effectively prioritizing and dispatching work, solving customer concerns, and collaborating with internal teams to deliver reliable service.

What We Offer:

Work Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance
Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
Paid Vacation - Plus an annual option to purchase additional vacation, too
Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders                                   
Partner with Load builders, maintain connection with both the customer and field representative in the execution of scheduled work
The Dispatcher is responsible for executing on the schedule that the Load builder creates with ongoing communication between the two roles
Apply knowledge and application policies and procedures effectively to determine when it is a critical process and when to apply them. Understand the sales processes to ensure customers are billed appropriately
Prioritize work and escalate emergency calls where required, rescheduling less critical work
Deliver status updates and pertinent information as required to Operations Managers and various internal parties
Bring forward and implement recommendations to optimize performance and proactively resolve issues, determining who will assist when required                
Maintain call center metrics including average handle time, after call work and returned calls
Provide guidance to Customer Service Representatives and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ requests

Your Skills:

Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills as well as an ability to multi-task
Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
Ability to work well with others is required
Excellent customer service skills

Your Experience:

Post-secondary degree or equivalent experience is an asset
3-5 years’ experience in dispatch or a related field, preferably in a contact center or transportation environment
Team player that can accept shared responsibility

The expected salary range for this position is $47,840 -$59,800. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

About employer

More about this job

Responsibilities

The Service Dispatcher coordinates service and delivery activities between customers, drivers, and technicians to ensure efficient operations. They are responsible for managing service requests, prioritizing work orders, and maintaining clear communication across internal teams.

Requirements

Candidates should have 3-5 years of experience in dispatch or a contact center environment. Strong communication, problem-solving, and computer skills are essential for success in this role.

Skills

Communication
Problem solving
Decision making
Multi-tasking
Computer literacy
Organizational skills
Analytical skills
Interpersonal skills
Customer service
Dispatching
Relationship management

Benefits

Annual bonus plan
Pension plan
Parking allowance
Flexible benefits plan
Paid vacation
Wellness allowance
Paid personal care days
Employee & family assistance program
Paid volunteer day
Donation matching program

Visa sponsorship

Not detected in the job text

Keywords

Service Dispatcher
Customer Service
Dispatch
Logistics
Work Orders
Call Center
Transportation
Operations
Building Codes
Gas Codes
Scheduling
Performance Optimization
Metrics
Communication
Problem Solving
Analytical Skills
Interpersonal Skills
Multi-tasking
Computer Literacy
Irving Oil

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