Quality Assurance Analyst(Application Maintenance) - Hybrid
- Saint-Bruno-de-Montarville, QC, Canada
- St-Bruno-de-Montarville, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.
Let’s work together to help create the technological future of the trucking industry! We are expanding our internal team and are excited to meet people who share the same passion for innovation.
For more information, visit www.isaacinstruments.com.
Job Description
As a Quality Assurance Analyst – Application Maintenance, you support the technical support team in analyzing and handling complex customer requests. You help implement and apply testing methods to make sure we meet our quality standards, and you analyze change requests. You work with the quality assurance and development teams to improve processes. You embody ISAAC’s values and contribute to a positive work environment.
Success is measured by the quality of your diagnoses and tests, the clarity of your documentation, the relevance of your improvement recommendations and your ability to live ISAAC’s values in your daily work.
Responsibilities
Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:
Let’s work together to help create the technological future of the trucking industry! We are expanding our internal team and are excited to meet people who share the same passion for innovation.
For more information, visit www.isaacinstruments.com.
Job Description
As a Quality Assurance Analyst – Application Maintenance, you support the technical support team in analyzing and handling complex customer requests. You help implement and apply testing methods to make sure we meet our quality standards, and you analyze change requests. You work with the quality assurance and development teams to improve processes. You embody ISAAC’s values and contribute to a positive work environment.
Success is measured by the quality of your diagnoses and tests, the clarity of your documentation, the relevance of your improvement recommendations and your ability to live ISAAC’s values in your daily work.
Responsibilities
- Investigate incidents through functional and code analysis to suggest solutions to the development teams (mobile, web, back-end)
- Support the technical support team as a go-to resource for incident management, to improve the resolution rate
- Analyze bugs, identify their causes and prioritize them
- Develop, improve and run tests, and build validation tools
- Document test plans and update test cases to reflect fixes and new features
- Install, configure and test new versions of the software platform and upgrades
- Resolve issues with the tests and tools we develop
- Document defects clearly (description, steps to reproduce, environment, etc.) to speed up resolution
- Analyze how our software is used to make recommendations for improvement and innovation
- Identify and fix system performance issues
- Gather and assess feedback on testing and quality assurance processes to identify areas for improvement
- Work closely with the quality assurance and development teams to review test cases, assess possible solutions and analyze the various change requests
- Align your actions with ISAAC’s mission and strategic objectives, showing care and authenticity toward colleagues and customers
- Bachelor’s degree in computer science or software engineering, or other training combined with relevant experience
- 3 to 5 years of experience in quality assurance or customer support at a software development or high-tech company, or other relevant experience
- Good knowledge of programming (e.g., C#, Angular or another programming language) and of the Windows environment
- Knowledge of SQL Server
- Excellent analytical and problem-solving skills
- Strong oral and written communication skills in French and English
- Assets: experience with Azure DevOps, good knowledge of scripting tools (e.g., Windows PowerShell), knowledge of the .NET platform and the C# language, knowledge of Agile methodology
Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:
- varied career opportunities
- a stimulating work environment focused on innovation
- enthusiastic and collaborative teams
- competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
- various social activities and free snacks and coffee every day.
More about this job
Responsibilities
Investigate customer incidents and software defects through functional and code analysis, support technical support teams with incident resolution, and develop, execute, and document tests and validation tools. Analyze change requests and software performance, recommend improvements, and collaborate with quality assurance and development teams to improve product quality and processes.
Requirements
A bachelor's degree in computer science or software engineering, or equivalent training and relevant experience, is required, along with 3 to 5 years of relevant quality assurance or customer support experience. Candidates should have programming knowledge, familiarity with Windows and SQL Server, strong analytical and communication skills, and proficiency in French and English; Azure DevOps, PowerShell, .NET, C#, and Agile experience are assets.
Skills
- Quality Assurance
- Incident Management
- Functional Analysis
- Code Analysis
- Test Development
- Test Execution
- Test Documentation
- Bug Analysis
- Root Cause Analysis
- SQL Server
- Programming
- Windows Environment
- Analytical Skills
- Problem-Solving
- French Communication
- English Communication
Benefits
- Career Opportunities
- Stimulating Work Environment
- Collaborative Teams
- Competitive Salary
- Group Insurance
- Group RRSP
- Employee Assistance Program
- Flexible Hours
- Four Weeks of Vacation
- Social Activities
- Free Snacks and Coffee
Visa sponsorship
Not detected in the job text
Categories
- Software
- Technology
- Customer Service & Support
- Data & Analytics
Keywords
- Quality Assurance
- Application Maintenance
- Incident Management
- Functional Analysis
- Code Analysis
- Software Testing
- Test Plans
- Test Cases
- Validation Tools
- Defect Documentation
- Change Requests
- Performance Analysis
- SQL Server
- Windows
- C#
- Angular
- Azure DevOps
- Windows PowerShell
- .NET
- Agile
- Mobile Software
- Web Software
- Back-End Development
- Software Development
- Technical Support
- Trucking Industry