Manger of Enterprise Integrations

ISB Global Services is looking for a Manager of Enterprise Integrations to join our team

Location: Hybrid, Guelph Ontario  

Reports To: Director of Product Development  

Job Type: Full Time, Permanent  

Salary: $70,000-$80,000 annually

Position Summary

We are seeking an organized, technically knowledgeable professional to lead integrations between ISB platforms, client systems, vendor solutions and technology partners.

The Manager, Enterprise Integrations & API Programs will oversee integration projects from initial discovery through implementation and ongoing lifecycle management. This role will also establish consistent API governance, maintain technical documentation and serve as the primary point of coordination for integration initiatives across the organization.

The successful candidate will combine technical understanding with strong project management and communication skills, helping clients and partners connect with ISB services efficiently, securely and reliably.

Key Responsibilities

Enterprise Integration Delivery

• Lead client, vendor and partner integration projects from discovery and requirements gathering through testing, launch and post-launch coordination.
• Facilitate technical discovery sessions to define business requirements, system dependencies, data flows and implementation requirements.
• Coordinate integrations with HRIS, applicant tracking, payroll, learning, identity and other external systems.
• Develop implementation plans, coordinate data mapping and track milestones, risks and dependencies.
• Work with Software Development to coordinate solution design, technical delivery, testing and production readiness.
• Keep stakeholders informed of progress, decisions, outstanding issues and next steps.

API Governance & Lifecycle Management

• Maintain an API catalogue and an inventory of active, planned and legacy integrations.
• Establish repeatable processes for integration intake, onboarding, testing, documentation and change management.
• Coordinate API releases, version changes and communications with affected clients and partners.
• Work with technology, security and compliance stakeholders to coordinate required reviews.
• Track API adoption, documentation completeness, integration health and support trends.

Technical Partner Coordination

• Serve as the primary technical coordination contact for established integration partners.
• Coordinate partner onboarding, implementation activities, technical escalations and release planning.
• Collaborate with Vendor Management on partner initiatives and commercial dependencies.
• Work with Client Services to support onboarding priorities and resolve integration issues.

Documentation & Continuous Improvement

• Own the completeness and maintenance of API documentation, integration guides, data mapping specifications and technical onboarding materials.
• Coordinate SSO implementation guides, configuration instructions, operational runbooks and knowledge base content.
• Establish clear ownership, stakeholder contacts and escalation paths for integrations.
• Develop reusable implementation playbooks and improve processes using delivery results and stakeholder feedback.
• Report on implementation timelines, launch outcomes, documentation quality and recurring issues.
• Align integration priorities with business needs and product objectives.

Qualifications & Skills

Required Experience

• One to five years of experience in integrations, implementations or technical delivery, with demonstrated ability to manage initiatives independently.
• Experience working with APIs and SaaS platforms.
• Experience supporting client-facing implementations and coordinating multiple stakeholders.
• Experience developing and maintaining technical documentation.
• Ability to manage competing priorities, track dependencies and follow projects through to completion.
• Strong written and verbal communication skills, including the ability to explain technical requirements to different audiences.
• Strong organizational skills, attention to detail and a structured approach to problem solving.

Technical Knowledge

• Working knowledge of REST APIs, webhooks and authentication methods.
• Understanding of single sign-on (SSO) and SAML.
• Familiarity with HRIS and applicant tracking system integrations.
• Understanding of data mapping, transformation and synchronization.
• Familiarity with integration testing, release coordination and technical implementation practices.

Preferred Qualifications

• Experience coordinating vendor or technology partner implementations.
• Experience establishing integration standards, API lifecycle processes or implementation playbooks.
• Experience in background screening, insurance, compliance technology or related professional services environments.
• Proficiency in using AI tools to improve productivity, streamline workflows, and support informed decision-making.

Core Competencies

• Integration and implementation management
• API governance
• Project planning and delivery
• Client and partner coordination
• Technical communication
• Documentation and knowledge sharing
• Cross-functional collaboration
• Analytical thinking and problem solving
• Accountability and initiative

Why Join ISB?

• Help shape how ISB connects its platforms with clients, vendors and technology partners.
• Work with colleagues across technology, product development and client services.
• Contribute to more efficient onboarding and dependable system connectivity.
• Build your skills within an organization that values integrity, respect, accountability and continuous improvement.

Benefits:

• Employer Paid Benefits
• Paid Vacation
• Employee Assistance Program
• Competitive Pay
• Learning and Development Opportunity
• Growth Potential

Job Type:

• Full Time
• Permanent
• Existing Vacancy

Ready to Apply?

ISB Global Services welcomes applicants from diverse backgrounds and is committed to an equitable and inclusive recruitment process.

Please submit your resume to careers@isbglobalservices.com.

Use of AI in Recruitment

We may use AI-powered tools to support parts of our recruitment process, such as resume screening and candidate communications. These tools assist our hiring team, but all hiring decisions are made by people. We do not rely solely on automated systems to make employment decisions.