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Added 1 hour ago
Analyst, Online Customer Experience
The Home Depot Canada
Toronto, ON · Greater Toronto Area, Canada
$65,000 to $75,000 CAD / year
Contract
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 3 hours ago
System Analyst
LanceSoft, Inc.
Toronto, ON
Contract
Working under the supervision of the Manager, Digital Customer Experience, the Systems Analyst/ Developer will be responsible for supporting the planning, analysis, delivery, enhancement,…
Added 20 hours ago
Campaign Growth Analyst – Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…a deep understanding of client needs. As a Growth Marketing Analyst, you'll contribute to the strategy and execution of lifecycle marketing campaigns that support engagement, conversion,…
Added 21 hours ago
Marketing Analyst (Social Media & Content)
Inoki Bathhouse
Toronto, ON
Full-time
Inoki Bathhouse is hiring a Marketing Analyst (Social Media & Content) to own our organic social presence across Instagram, TikTok, Pinterest, and LinkedIn.
Added 23 hours ago
Senior Business Analyst
GlobalVariable
Toronto, ON
Contract
The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core…
Added 23 hours ago
Sustainable Design Analyst
ZGF Architects
Vancouver, BC
$55,000 to $80,000 CAD / year
Full-time
ZGF is seeking a talented and professional Sustainable Design Analyst with 3+ years’ experience to join our team in Vancouver, BC to support and provide direction on projects within the…
Added 1 day ago
Campaign Growth Analyst – Simplii Financial
CIBC
Toronto, ON
Full-time
…a deep understanding of client needs. As a Growth Marketing Analyst, you'll contribute to the strategy and execution of lifecycle marketing campaigns that support engagement, conversion,…
Added 1 day ago
Senior Business Analyst
Symbiotic Digital
ON · Downsview Central, Ontario
Contract
We are seeking a Senior Business Analyst, Level 3 to
Added 1 day ago
Senior Business Analyst, AEM & Digital Experience
Manulife
Toronto, ON · Waterloo, ON
Full-time
Are you an experienced Business Analyst with expertise in Adobe Experience Manager (AEM) and a passion for delivering scalable digital experiences? We are seeking a Senior Business Analyst…
Added 1 day ago
Customer Insights Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Full-time
The Customer Insights Analyst plays a critical role in transforming customer, transactional, digital, and loyalty data into actionable insights that drive customer-centric decision-making…
Added 1 day ago
Immigration Case Analyst
CILF
Toronto, ON
Full-time
Corporate Immigration Law Firm (CILF) is seeking an Immigration Case Analyst for its TORONTO office. Our firm is a leading corporate immigration law firm dedicated to providing…
Added 1 day ago
Business Analyst
Maarut Inc
Toronto, ON
Contract
Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
Added 2 days ago
Digital Marketing Coordinator / Analyst
McLeish Orlando Lawyers LLP
Toronto, ON
Full-time
…detail-oriented, analytical, and proactive Digital Marketing Coordinator / Analyst to support the Director, Digital Marketing & Strategy in executing the firm’s multichannel digital roadmap…
Added 2 days ago
RQ11545 - Business Analyst - Senior
Maarut
Toronto, ON
Contract
Business Analyst, Level 3 to work as part of the Project Management &
Added 2 days ago
Senior Media Analyst
AIP Connect
Markham, ON
Full-time
We are seeking a Senior Media Analyst to support a leading client in understanding and improving media performance across channels. This role will analyze media data, develop reporting and…
Added 2 days ago
Business Analyst - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
Contract
Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
Added 3 days ago
Senior Business Analyst – Level 3
Enterprise Solutions Inc.
Toronto, ON
Contract
We are seeking a Senior Business Analyst – Level 3 to support the design and delivery of complex digital solutions within a cross-functional Agile team.
Added 4 days ago
Analyst, Value and Risk Advisory
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
Full-time
JLL is seeking a Valuation & Risk Advisory Analyst to join our dynamic team in Toronto, ON. This role offers an exceptional opportunity to build a career in commercial real estate valuation…
Added 4 days ago
Research Project Coordinator Analyst - Cancer Care - Department of Research
Nova Scotia Health Authority
Halifax, NS
Full-time
Proficiency in MS Office (Word, Excel, PowerPoint, Teams), Adobe Acrobat, email and internet applications.
Added 5 days ago
Analyst Online Customer Experience (Contract) – Future Opportunities
The Home Depot Canada
Toronto, ON
Other
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 5 days ago
analyste, Expérience de magasinage du client en ligne (Canada)
The Home Depot Canada
Toronto, ON
Other
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 5 days ago
Research Project Coordinator Analyst - Cancer Care - Department of Research
Nova Scotia Health and IWK Health
Halifax, NS
Proficiency in MS Office (Word, Excel, PowerPoint, Teams), Adobe Acrobat, email and internet applications.
Added 5 days ago
Senior Analyst, Product Enablement: Governance and GTM Strategy
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Analyst, Product Enablement: Governance and GTM Strategy plays a foundational analytical and coordinative role in bridging the gap between product strategy, development, and…
Added 5 days ago
IT Manager
Peak Performance Products Inc.
Mississauga, ON
Full-time
…in the systems that power our business - ERP, WMS, CRM, and Adobe Commerce - and we're looking for the right leader to help us get more out of them as we scale. With roughly 80 users across…
Added 6 days ago
Records Clerk (Clerk 2)
The Government of Nova Scotia
Halifax, NS
…Registry daily operations under the direction of the Records Analyst 2. The role helps maintain integrity, accessibility, security, and accurate tracking of physical and electronic records…

isgSearch

Business Analyst - Senior

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Contract
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Senior Business Analyst

Work in a hybrid agile (e.g. combination of waterfall and agile methods: scrum, extreme programming etc.) cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.
Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.
Work with the team and solution delivery vendor(s) to visualize and design digital solutions to ensure content and features are simple, user-friendly, and accessible.
Assess user characteristics, needs, goals, and opportunities, challenges and pain points
Lead the team in defining and testing of usability requirements and metrics.
Prioritize features & manage the backlog - So the product team has a shared focus across tactical design and development work.
Direct the team in leading the development of content, structures and features e.g. user personas, journey maps, tasks scenarios, wireframes, prototypes.
Lead prototyping activities for new solutions to demonstrate capabilities and ensuring that new features meet best practices, standards and specifications (e.g. accessible, reusable, simple, attractive, easy to use) before they are deployed.
Provide technical and specialized advice and guidance to clients on aspects such as usability, accessibility, interactive and front-end design.

Technical Skills

Understand business metrics and able to translate business goals and objectives into digital experiences.
Significant experience designing online user experiences for complex digital solutions.
Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
Basic Knowledge in Microsoft Azure cloud platform
Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams
Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.
Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
Knowledge and experience in current web usability and accessibility standards (e.g.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.
Significant experience designing online user experiences for complex digital solutions.

Desired Skills and Experience

Senior Business Analyst
* Work in a hybrid agile (e.g. combination of waterfall and agile methods: scrum, extreme programming etc.) cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
* Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.
* Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
* Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.
* Work with the team and solution delivery vendor(s) to visualize and design digital solutions to ensure content and features are simple, user-friendly, and accessible.
* Assess user characteristics, needs, goals, and opportunities, challenges and pain points
* Lead the team in defining and testing of usability requirements and metrics.
* Prioritize features & manage the backlog - So the product team has a shared focus across tactical design and development work.
* Direct the team in leading the development of content, structures and features e.g. user personas, journey maps, tasks scenarios, wireframes, prototypes.
* Lead prototyping activities for new solutions to demonstrate capabilities and ensuring that new features meet best practices, standards and specifications (e.g. accessible, reusable, simple, attractive, easy to use) before they are deployed.
* Provide technical and specialized advice and guidance to clients on aspects such as usability, accessibility, interactive and front-end design.

Technical Skills
* Understand business metrics and able to translate business goals and objectives into digital experiences.
* Significant experience designing online user experiences for complex digital solutions.
* Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
* Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
* Basic Knowledge in Microsoft Azure cloud platform
* Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams
* Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
* Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.
* Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
* Knowledge and experience in current web usability and accessibility standards (e.g.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.
* Significant experience designing online user experiences for complex digital solutions.

Apply About employer

More about this job

Responsibilities

Lead cross-functional teams in planning and delivering accessible, user-friendly digital experiences, including defining product priorities, managing backlogs, and developing user research, content, and design artifacts. Guide usability testing and prototyping, ensure accessibility and design standards are met, and advise clients and delivery teams on user experience and front-end design.

Requirements

Requires significant experience designing user experiences for complex digital solutions and delivering products with balanced teams using Agile and Scrum methods. Candidates should understand business metrics, accessibility standards, responsive design, information architecture, and relevant design, collaboration, and backlog management tools; Scrum Master experience is preferred.

Skills

Business Analysis
User Experience Design
Agile Methodologies
Scrum
Backlog Management
Usability Testing
Web Accessibility
WCAG 2.0 and 2.1
User Research
Prototyping
Information Architecture
Responsive Web Design
Content Strategy
Product Prioritization
Adobe Creative Tools
JIRA

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
User Experience
Content Strategy
Agile
Scrum
Extreme Programming
Waterfall
Product Prioritization
Backlog Management
User Analytics
User Interviews
User Research
Usability Testing
WCAG 2.0
WCAG 2.1
Accessibility
User Personas
Journey Maps
Task Scenarios
Wireframes
Prototypes
Front-End Design
Photoshop
Adobe InDesign
Illustrator
Balsamiq
InVision
Microsoft Azure
Miro
Confluence

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