Operations Manager, Clinical Information Support
- BC, Canada
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Job details
- Posting language
- English
- Posted
Original job description
Job Description
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Data Development, Integration & Reporting, the Operations Manager, Clinical Information Support provides leadership in the development and delivery of information to support clinical quality improvement activities; complies with professional, legal, Ministry of Health and Island Health standards; and supports organizational and program-level decision-making.
The Operations Manager is responsible for all aspects of planning, establishing and monitoring performance standards, and directing staff providing discharge abstracting functions to optimize service to our clients, the public, care providers, program managers, senior executive, and governments within approved resources. Collaborates with key stakeholders to continually improve services, availability and quality of information.
QUALIFICATIONS:
Education, Training And Experience
A level of education, training and experience equivalent to a Master's degree in a related discipline. Seven (7) to ten (10) years of relevant experience, in the health care field. Relevant experience would include health records and information management, administrative management, information reporting and analysis, and data management including supporting information technology. Also includes experience leading the review and transformation of business processes, at a multi-site organization.
Skills And Abilities
- Strong analytical skills
- Demonstrated leadership ability and highly developed interpersonal and communication skills, including effective coaching and mentoring skills.
- Demonstrated commitment to client focused services and teamwork.
- Ability to integrate administrative, professional and operational aspects of the service in an effective and efficient manner.
- Ability to apply change management and quality improvement principles.
- Strong systems orientation
- An ability to use computer software programs.
- Ability to think conceptually and systemically.
Link to Full Job Description
More about this job
Responsibilities
The Operations Manager will plan and monitor performance standards for discharge abstracting staff and lead information support for clinical quality improvement. The role works with program managers, executives and governments to improve the availability and quality of information.
Requirements
Candidates need 7 to 10 years of health care experience in health records, information reporting, data management or administrative management, plus a Master's-equivalent education. Island Health also requires strong analytical, leadership, coaching and change management skills.
Skills
- Performance standards planning
- Discharge abstracting oversight
- Health records and information management
- Information reporting and analysis
- Data management
- Quality improvement
- Change management
- Business process review
- Leadership and coaching
- Systems thinking
- Stakeholder collaboration
- Computer software proficiency
- Strategic planning
- Staff supervision
Categories
- Healthcare
- Management & Leadership
- Data & Analytics
- Government & Public Sector
Keywords
- operations manager
- clinical information
- health information management
- health records
- discharge abstracting
- clinical data
- data management
- health informatics
- quality improvement
- change management
- business process transformation
- reporting and analysis
- health care management
- Island Health
- Vancouver Island
- leadership
- coaching
- mentoring
Seniority
Manager
Tools
- computer software programs
Fields of study
- related discipline