Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 27 days ago
GV
Senior Protection Element Embedded SW Developer
GE Vernova
Markham, ON
- Full-time
Cybersecurity Integration: Implement secure coding practices and security features within the firmware architecture in compliance with IEC 62443.
Added 27 days ago
KC
Senior Backend Software Engineer – Data Platform
Kaseya Careers
Toronto, ON
- $205,000 to $240,000 CAD / year
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive…
Added 27 days ago
F
Senior Software QA Specialist – FortiGate Cloud
Fortinet
Burnaby, BC
- Full-time
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At…
Added 27 days ago
M
Senior Security Engineer, Detection and Response
Marqeta
Remote, Canada
- Full-time
- Remote
Serve as the lead security responder in North American timezones, triaging and investigating complex alerts and acting as a core member of the Cybersecurity Incident Response Team
Added 27 days ago
SI
Cryptographic Systems Engineer (Post-Quantum)
SuperQubit Inc.
Markham, ON
- Full-time
Must reside in the Greater Toronto Area
Added 27 days ago
A
Ingénieur En Cybersécurité
Actalent
MB · Saint-Laurent, MB
- $75 to $105 CAD / hour
- Contract
Il s'agit d'un rôle hybride nécessitant 3-4 jours au bureau
Added 27 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Must have Class 5 driver’s license
Added 27 days ago
SE
Senior AI Application Development Specialist
Schneider Electric
Montreal, QC
- $114,750 to $162,000 CAD / year
- Full-time
Integrate AI capabilities into existing Digital Energy Software products, developer tools, and engineering workflows.
Added 27 days ago
L
ModiFace - DevOps Developer
L'Oréal
Toronto, ON
- Full-time
Note: This is a Hybrid positions, you will need to commute to our downtown office minimum 2 days per week with possibility of 3 days per week
Added 27 days ago
SE
Senior AI Data Engineering Specialist
Schneider Electric
Montreal, QC
- $114,750 to $162,000 CAD / year
- Full-time
Proficiency in building reliable data pipelines using Python, SQL, or comparable technologies.
Added 27 days ago
TT
Senior Application Security Engineer
Temporal Technologies
Canada
- Full-time
Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).
Added 27 days ago
M
Senior AI Engineer, Big Data & AI Solutions
Mastercard
Vancouver, BC
- Full-time
Proficiency in Python, PySpark, SQL, and distributed data processing.
Added 27 days ago
A
Senior Application Development Specialist
AESO
Calgary, AB · KPMG Tower
- Full-time
Coach delivery teams and drive continuous improvement initiatives that enhance application performance, recoverability, supportability, and developer effectiveness.
Added 27 days ago
M
Lead Data Scientist
Mastercard
Toronto, ON
- Full-time
…and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise,…
Added 27 days ago
BS
Senior Cybersecurity Engineer
Blackline Safety
Calgary, AB
- Full-time
The Senior Cybersecurity Engineer will provide technical leadership across these environments while working alongside dedicated cybersecurity specialists, including Cybersecurity…
Added 27 days ago
R
Energy Management System Software Developer
Raise
Calgary, AB
- Full-time
Raise is currently hiring a permanent, full-time Energy Management System Software Developer on behalf of our client. They’re expanding their team to meet growing needs, making this a…
Added 27 days ago
NB
Analyst AI
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Artificial Intelligence, Atlassian Jira, Bitbucket, Cybersecurity, Diversity & Inclusion, Empathy, Functional Analysis, Initiative, Learning Agility, MySQL, Python,…
Added 27 days ago
BS
Senior Cybersecurity Engineer
Blackline Safety
Remote, Canada
- Full-time
- Remote
The Senior Cybersecurity Engineer will provide technical leadership across these environments while working alongside dedicated cybersecurity specialists, including Cybersecurity…
Added 27 days ago
G
Analyst, Mining Systems
Glencore
Sparwood, BC
- $85,000 to $100,000 CAD / year
- Full-time
Programming experience using Microsoft .NET, C#, SQL Server, and Python or shell scripting inculding PowerShell
Added 27 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Must have Class 5 driver’s license
Added 27 days ago
EV
Analyst, Mining Systems
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,000 CAD / year
- Full-time
Programming experience using Microsoft .NET, C#, SQL Server, and Python or shell scripting inculding PowerShell
Added 27 days ago
N
Senior Application Security Engineer
Nutrien
Calgary, AB
- Full-time
Added 27 days ago
I
Escalation Engineer- Toronto
Island
Toronto, ON
- Full-time
Web debugging proficiency: Browser developer tools, network traces (HAR, net-export), HTTP/HTTPS analysis
Added 27 days ago
ÉD
Postdoctoral Fellow – Automation and Decision Support, Distributed Systems and Multi-Agent Systems – C5I Centre
École de technologie supérieure
Montreal, QC
- $80,000 to $88,000 CAD / year
- Full-time
…solutions in Command and Control (C2), Communications, Computing, Cybersecurity, and Intelligence for defence and security applications. The Centre fosters collaborative research across a…
Added 27 days ago
TI
Cloud Engineer
Tekgence Inc
Calgary, AB
- Contract
…analysis. The ideal candidate will work closely with business, cybersecurity, operations, and technical teams to deliver secure, scalable cloud solutions while ensuring alignment with…

Island

Escalation Engineer- Toronto

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 13, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.

Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.

Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.

Come build with us. Together, we’re changing how the world works.

What You'll Do

As an Escalation Engineer, you’ll join our growing global Escalation team that sits at the intersection of our customers and our engineering teams. You will deliver exceptional support experiences to some of the world’s largest enterprises by owning complex investigations end-to-end and driving systemic improvements back into the product. Your frontline insights will shape product priorities and directly impact how Fortune 500 enterprises experience Island.

Own complex investigations end-to-end: Take escalated cases from initial triage through root cause analysis and resolution, spanning browser, network, cloud, and endpoint layers.
Analyze real technical data: Work directly with support debug packages, Chromium traces, network captures, log platforms, and diagnostic tools to isolate browser behavior, analyze network infrastructure, and correlate logs across distributed systems.
Collaborate with R&D: Write detailed, evidence-based escalation reports with reproduction steps, logs, and traces that enable engineering teams to act quickly to get issues resolved.
Be the customer's advocate: Own the communication loop with enterprise customers from escalation through resolution, translating complex technical findings into clear updates.
Drive systemic improvements & cross-team triage: Identify patterns across escalations, contribute to knowledge base articles and runbooks to reduce future volume, and participate in prioritization discussions where your insight directly influences what gets fixed and when.
Incident Response & Coordination: You’ll occasionally join high-impact production incidents affecting enterprise customers, partnering with customer-facing teams and Engineering to help coordinate investigation and remediation efforts. You’ll also contribute to post-incident analysis, including root cause analysis (RCA) documentation

Must Have

5+ years in a technical support escalation or similar customer-facing technical role
Networking fundamentals: TCP/IP, DNS, TLS/SSL, proxy architectures, VPN concepts
Web debugging proficiency: Browser developer tools, network traces (HAR, net-export), HTTP/HTTPS analysis
Log analysis experience: Comfort working with observability platforms (Coralogix, Sentry, New Relic, or similar) to query logs, traces, and metrics
OS knowledge: Windows and/or macOS internals, enterprise endpoint management concepts
Cybersecurity awareness: Understanding of enterprise security concepts (zero trust, DLP, secure web gateways, endpoint protection)
Excellent written communication: Ability to write clear, structured technical reports for both engineering teams and enterprise customers
Self-directed investigation skills: Comfortable driving investigations autonomously, triangulating across multiple data sources without a predefined playbook
Composure under pressure: Ability to manage frustrated enterprise stakeholders with empathy and ownership

Nice to Have

Experience with enterprise browser, endpoint security, or SASE/SSE products
Familiarity with Chromium architecture, extensions, or browser internals
Identity and authentication expertise (SSO, SAML, OAuth/OIDC, Azure AD, Okta)
Code reading ability: Can read and follow code in JavaScript, C#, Go, or similar languages to understand product behavior
Scripting ability (Python, PowerShell, Bash) for log parsing or reproduction automation
Background in incident response
Experience supporting Fortune 500 or large enterprise customers

Data Privacy

You can find information on how we process and protect your personal data in our Employee & Applicant Privacy Notice. For any privacy-related questions, contact us at privacy@island.io.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own complex customer escalations from triage through root cause analysis and resolution, investigating issues across browser, network, cloud, and endpoint layers. Communicate findings to customers and engineering, coordinate incident response, and identify recurring issues that can inform product improvements and support documentation.

Requirements

Requires at least five years in technical escalation support or a similar customer-facing technical role, with knowledge of networking, browser debugging, log analysis, operating systems, and enterprise cybersecurity. Candidates should be able to investigate independently, write clear technical reports, and manage enterprise stakeholders under pressure; experience with enterprise security products, identity systems, scripting, or incident response is an advantage.

Skills

Technical Escalation Support
Root Cause Analysis
TCP/IP
DNS
TLS/SSL
Proxy Architectures
VPN
Browser Debugging
Network Traces
Log Analysis
Windows
macOS
Enterprise Security
Technical Writing
Incident Response
Customer Communication

Visa sponsorship

Not detected in the job text

Keywords

TCP/IP
DNS
TLS/SSL
Proxy Architectures
VPN
Browser Developer Tools
HAR
Net-Export
HTTP/HTTPS
Coralogix
Sentry
New Relic
Windows
macOS
Zero Trust
Data Loss Prevention
Secure Web Gateways
Endpoint Protection
Chromium
JavaScript
C#
Go
Python
PowerShell
Bash
SSO
SAML
OAuth/OIDC
Azure AD
Okta

Report this job

Work requirements

Jobs in Canada