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Added 2 mins ago
SM
Instrumentation & Controls Engineer - Project Lead
Solaris Management Consultants Inc
Surrey, BC · Calgary, AB
- $130,000 to $170,000 CAD / year
- Full-time
Job Title: Instrumentation and Controls Engineer – Project Lead
Added 46 mins ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Prince George, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 46 mins ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 1 hour ago
H
Senior Full Stack Engineer (Azure Cloud Platform)
HCLTech
Calgary, AB
- Full-time
We are looking for a hands-on Senior Cloud-Native Full Stack Engineer to design, build, and support secure, scalable applications on Microsoft Azure. This role combines modern full-stack…
Added 1 hour ago
V
Mobile Application Developer - Consumer Social Platform
VAZA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We're looking for a Full Stack Mobile Software Engineer to build and scale VAZA's native iOS and Android apps. You'll work directly with the founding team to ship new features, sharpen…
Added 2 hours ago
R&
Level IV Quality Engineer (QE)
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Level IV Quality Engineer (QE) to join our client in support of an existing vacancy.
Added 2 hours ago
AI
Bilingual QE Engineer – Contact Center Tools
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Key Skills: Amazon Connect, French Speaking & Test Automation
Added 2 hours ago
A
Senior Full Stack Developer/AI Builder
adidas
Woodbridge, ON
- Full-time
Work with the QA Automation Engineer to improve test coverage and release confidence.
Added 2 hours ago
Manager, Project Execution
Toronto Hydro
Toronto, ON
Certified Engineering Technologist (CET) or Professional Engineer (P.Eng) in the province of Ontario or eligibility to obtain in future.
Added 2 hours ago
A
Platform & Site Reliability Engineer
adidas
Woodbridge, ON
- Full-time
We are seeking a highly skilled Platform & SRE Engineer who can provide the cloud, platform, DevOps, reliability, security, deployment, observability, and operational foundation that…
Added 4 hours ago
Senior Visualization Professional
Capgemini
Mississauga, ON
- Drive continuous improvement and automation initiatives.
Added 4 hours ago
AC
AWS DevOps Engineer
Adastra Corporation
Markham, ON
- Full-time
Adastra is looking for an Associate DevOps Engineer to join our AWS Practice and support cloud modernization, data platform, and migration initiatives. The role will focus on building and…
Added 5 hours ago
Q
AI Agent Engineer
Qlik
Canada
- $92,700 to $116,000 CAD / year
- Full-time
…ungoverned, unadopted, and underperforming. The Agentic AI Engineer exists to make sure that never happens at…
Added 5 hours ago
H
eTrading Full Stack Engineering - Network
HSBC
Toronto, ON
- Full-time
Engineer secures and resilient client-facing connectivity using appropriate routing segmentation and redundancy patterns and coordinate requirements testing and implementation with clients…
Added 5 hours ago
H
eTrading Full Stack Engineering - Compute
HSBC
Toronto, ON
- Full-time
Engineer basic input output system (BIOS), firmware, kernel and user space settings for deterministic performance including CPU isolation, interrupt request (IRQ) placement, power policy,…
Added 5 hours ago
H
Full Stack Engineer, Client Performance and Management Information (CPMI)
HSBC
Toronto, ON
- Full-time
Join the Client Performance and Management Information (CPMI) technology team in Toronto as a Software Engineer focused on full stack development across JavaScript, Node.js, and modern…
Added 5 hours ago
PC
Senior Business Systems Engineer - 1751 - 175325 - 175490
Piper Companies
ON · Durham, ON
- Full-time
Keywords: Senior Business Systems Engineer, Business Systems Analyst, ERP Engineer, ERP Administrator, NetSuite, Oracle ERP, SAP, Microsoft Dynamics, Workday, Enterprise Applications,…
Added 5 hours ago
DevOps Engineer
Varonis
Canada
…removes exposures, and detects advanced threats with AI-powered…
Added 5 hours ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River is seeking a Linux Development Engineer to join the eLxr team and contribute to the development and evolution of our Debian-based Linux distribution. In this hands-on engineering…
Added 5 hours ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River is seeking a Linux Development Engineer to join the eLxr team and contribute to the development and evolution of our Debian-based Linux distribution. In this hands-on engineering…
Added 6 hours ago
GN
Co-op/intern - Electrical Engineer
Gerdau North America
Selkirk, MB
- Volunteer
Experience with AutoCAD design software, PLC's and automation would be a benefit
Added 6 hours ago
B
Building Mechanical Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As an Intermediate Mechanical Design Engineer, you will contribute to the design and delivery of a wide variety of building projects while working closely with senior engineers, project…
Added 6 hours ago
GN
Co-op/intern - Electrical Engineer (8 Month Term)
Gerdau North America
Selkirk, MB
- Volunteer
Experience with AutoCAD design software, PLC's and automation would be a benefit
Added 6 hours ago
TT
Sales Development Representative
trane technologies
Montreal, QC
- Full-time
…driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable…
Added 6 hours ago
MG
Principal Engineer / Architect
Matrix Global
Toronto, ON
- Full-time
We are seeking a highly skilled and hands-on Principal Engineer / Architect to lead the architecture, design, and delivery of next-generation cloud-native data and application platforms.…

Isograd Inc.

Support and Integration Engineer

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

The Support and Integration Engineer is a technical, customer-facing role that bridges customer support, product and development teams. This person will be the go-to resource for resolving technical issues on Tosa and Isograd Learning platforms, ensuring smooth integrations for clients, and feeding real-world technical insight back to the product team.

*Position in Toronto office, with possibility of working from home 1-2 days per week.

Major Responsibilities

Customer Support (Level 1-2): Provide responsive, high-quality technical support for Tosa and Isograd Learning platforms, resolving issues efficiently and escalating complex cases appropriately
Process & AI Automation: Identify opportunities to automate support workflows and processes using AI tools (e.g., automated triage, chatbots, smart ticket routing, AI-assisted diagnostics), and help build and implement these solutions
Integration Coordination: Own the setup, configuration, and ongoing maintenance of client integrations, ensuring platforms connect and function reliably within customer environments (SSO, API, LTI, etc.)
Bug Diagnosis: Investigate, reproduce, and document technical issues;
Product Team Reporting: Serve as a key liaison between Support and Product teams, translating recurring technical issues, integration pain points, and customer feedback into clear, actionable reports. Actively contribute to product development discussions, sprint planning, and backlog grooming, bringing a support/integration lens to prioritization decisions
Maintain and improve internal documentation, knowledge base articles, and integration guides
Collaborate with Development team to test fixes, validate integrations, and support release cycles

Preferred Qualifications

Experience in a technical support, integration engineering, or implementation role, ideally within SaaS or EdTech
Strong troubleshooting and diagnostic skills, with the ability to read logs, reproduce bugs, and communicate technical findings clearly
Familiarity with common integration standards and tools (API, SSO/SAML, LTI, OneRoster, Clever, Classlink, etc.)
Comfort working with Product and Development teams in an agile/sprint-based environment
Interest and hands-on experience in deploying AI tools to support operations or process automation
Excellent written and verbal communication skills, able to explain technical concepts to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple tickets, integrations, and projects simultaneously
Self-starter, comfortable working in a fast-paced, evolving environment.

Apply About employer

More about this job

Responsibilities

The Support and Integration Engineer will provide technical support for learning platforms and manage client integrations including SSO and API configurations. They will also act as a liaison between support and product teams to drive AI automation and improve product development through actionable technical insights.

Requirements

Candidates should have experience in technical support or integration engineering, ideally within the SaaS or EdTech sectors. Strong diagnostic skills, familiarity with integration standards like LTI and SAML, and experience with AI tools for process automation are required.

Skills

Technical Support
Integration Engineering
SaaS
EdTech
Troubleshooting
API
SSO
SAML
LTI
OneRoster
Clever
Classlink
AI Automation
Agile
Documentation
Bug Diagnosis

Visa sponsorship

Not detected in the job text

Keywords

Support Engineer
Integration Engineer
Tosa
Isograd Learning
SaaS
EdTech
Technical Support
AI Automation
Chatbots
API
SSO
SAML
LTI
OneRoster
Clever
Classlink
Bug Diagnosis
Agile
Sprint Planning
Backlog Grooming
Knowledge Base
Troubleshooting
Diagnostic Skills
Process Automation
Customer-facing

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