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Added 9 mins ago
PC
Senior Business Systems Engineer - 1751 - 175325 - 175490
Piper Companies
ON · Durham, ON
- Full-time
Keywords: Senior Business Systems Engineer, Business Systems Analyst, ERP Engineer, ERP Administrator, NetSuite, Oracle ERP, SAP, Microsoft Dynamics, Workday, Enterprise Applications,…
Added 9 mins ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River is seeking a Linux Development Engineer to join the eLxr team and contribute to the development and evolution of our Debian-based Linux distribution. In this hands-on engineering…
Added 9 mins ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River is seeking a Linux Development Engineer to join the eLxr team and contribute to the development and evolution of our Debian-based Linux distribution. In this hands-on engineering…
Added 38 mins ago
SC
Senior Mechanical Engineer
SYSTRA Canada
Montreal, QC
- Full-time
SYSTRA Canada is looking for a mechanical engineer in systems integration to lead the integration and validation of mechanical systems for refurbished passenger cars. They will translate…
Added 1 hour ago
B
Building Mechanical Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As an Intermediate Mechanical Design Engineer, you will contribute to the design and delivery of a wide variety of building projects while working closely with senior engineers, project…
Added 1 hour ago
GT
iOS Developer
GSPANN Technologies, Inc
Vancouver, BC
- Contract
Added 1 hour ago
Industrial Engineer, Assembly
BRP
Valcourt, QC
Reporting to the Industrial Engineering Team Lead, the Industrial Engineer will play a key role in optimizing assembly line processes. They will actively contribute to improving…
Added 1 hour ago
MG
Principal Engineer / Architect
Matrix Global
Toronto, ON
- Full-time
We are seeking a highly skilled and hands-on Principal Engineer / Architect to lead the architecture, design, and delivery of next-generation cloud-native data and application platforms.…
Added 1 hour ago
MG
Java Engineer
Matrix Global
Toronto, ON
- Full-time
We are seeking a talented and motivated Java Engineer with strong experience in the Microsoft Azure ecosystem to join our growing engineering team. In this role, you will be responsible for…
Added 1 hour ago
JT
Product Development Engineer
jeans test
Engineer, BC
- Full-time
Added 1 hour ago
TI
Sr. Analytics Developer
TTI, Inc.
Toronto, ON
- Full-time
Collaborate with the Data Engineer to ensure seamless integration between pipelines and reports.
Added 2 hours ago
HB
Production Support & FIX Integration Engineer - FinTech - $80,000-$130,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $80,000 to $130,000 CAD / year
- Full-time
Job title: Production Support & FIX Integration Engineer
Added 2 hours ago
SI
Staff Cloud Security Engineer
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
As a Staff Cloud Security Engineer, you'll help shape the technical direction of Cloud Security and drive complex architectural investments across our AWS and GCP environments. You'll work…
Added 2 hours ago
JE
Intermediate Electrical Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Are you a professional engineer with a passion for innovation in electrical, instrumentation, and controls engineering? Juno Engineering Canada Inc. is seeking an Intermediate Electrical…
Added 2 hours ago
AE
D365 Functional Analyst - Human Resources
Associated Engineering
Calgary, AB
- Full-time
Added 2 hours ago
JE
Senior Electrical Substation Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Are you a senior professional engineer with deep expertise in high-voltage substation equipment design and technical leadership? Juno Engineering Canada Inc. is seeking a Senior Electrical…
Added 2 hours ago
A
Information Technology - Senior Analytics Engineer/Analytics Engineer, Marketing & Transformation Technology
Aritzia
Vancouver, BC
- Full-time
…analysis, reporting, and data science. As the Senior Analytics Engineer / Analytics Engineer, you will support and enable the business, apply data modeling expertise, and become the data…
Added 2 hours ago
JE
Senior Instrumentation Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
We are seeking a full-time, permanent or contract Senior Instrumentation Engineer or Technologist with 10 or more years of industrial instrumentation experience, including at least 5 years…
Added 2 hours ago
S
Senior Mechanical Engineer
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is looking for a mechanical engineer in systems integration to lead the integration and validation of mechanical systems for refurbished passenger cars. They will translate…
Added 2 hours ago
VM
QA Engineer
Vivid Machines
Toronto, ON
- Full-time
As an Intermediate QA Engineer, you will own the end-to-end Software Testing Life Cycle across our whole product: web applications, mobile apps, backend services, and the camera hardware…
Added 3 hours ago
MO
Test Validation Engineer
Marketers on Demand
Toronto, ON · Greater Toronto Area, Canada
- $36 to $41 CAD / hour
- Contract
Marketers on Demand is partnering with a global leader in rail technology to find an Integration, Test & Validation (ITV) Specialist. You'll join a team testing signaling systems for major…
Added 3 hours ago
NV
Databricks Architect (ID#5473)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
…governance, platform security, workspace architecture, storage integration, identity and access management, and production-ready data engineering…
Added 3 hours ago
SO
Sr. Software Engineer
Spirit Omega Inc.
Remote, Canada
- $77 to $85 CAD / hour
- Contract
- Remote
…ideal candidate will bring deep MuleSoft experience, strong integration engineering skills, and hands-on expertise in building scalable, reusable, and well-governed data and API…
Added 3 hours ago
HW & SW Applications Admin 1
Celestica International LP
Toronto, ON
Technical Tool Maintenance: Manage the daily installation, configuration, application packaging, and technical integration of specialized R&D software across physical lab systems and…
Added 3 hours ago
AI
JAMS Platform Engineer
Apptoza Inc.
Toronto, ON
- Contract
Seeking a hands-on engineer to drive the reliability| automation and modernization of the enterprise JAMS workload automation platform. The role combines JAMS platform expertise with…

Isograd Inc.

Support and Integration Engineer

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

The Support and Integration Engineer is a technical, customer-facing role that bridges customer support, product and development teams. This person will be the go-to resource for resolving technical issues on Tosa and Isograd Learning platforms, ensuring smooth integrations for clients, and feeding real-world technical insight back to the product team.

*Position in Toronto office, with possibility of working from home 1-2 days per week.

Major Responsibilities

Customer Support (Level 1-2): Provide responsive, high-quality technical support for Tosa and Isograd Learning platforms, resolving issues efficiently and escalating complex cases appropriately
Process & AI Automation: Identify opportunities to automate support workflows and processes using AI tools (e.g., automated triage, chatbots, smart ticket routing, AI-assisted diagnostics), and help build and implement these solutions
Integration Coordination: Own the setup, configuration, and ongoing maintenance of client integrations, ensuring platforms connect and function reliably within customer environments (SSO, API, LTI, etc.)
Bug Diagnosis: Investigate, reproduce, and document technical issues;
Product Team Reporting: Serve as a key liaison between Support and Product teams, translating recurring technical issues, integration pain points, and customer feedback into clear, actionable reports. Actively contribute to product development discussions, sprint planning, and backlog grooming, bringing a support/integration lens to prioritization decisions
Maintain and improve internal documentation, knowledge base articles, and integration guides
Collaborate with Development team to test fixes, validate integrations, and support release cycles

Preferred Qualifications

Experience in a technical support, integration engineering, or implementation role, ideally within SaaS or EdTech
Strong troubleshooting and diagnostic skills, with the ability to read logs, reproduce bugs, and communicate technical findings clearly
Familiarity with common integration standards and tools (API, SSO/SAML, LTI, OneRoster, Clever, Classlink, etc.)
Comfort working with Product and Development teams in an agile/sprint-based environment
Interest and hands-on experience in deploying AI tools to support operations or process automation
Excellent written and verbal communication skills, able to explain technical concepts to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple tickets, integrations, and projects simultaneously
Self-starter, comfortable working in a fast-paced, evolving environment.

Apply About employer

More about this job

Responsibilities

The Support and Integration Engineer will provide technical support for learning platforms and manage client integrations including SSO and API configurations. They will also act as a liaison between support and product teams to drive AI automation and improve product development through actionable technical insights.

Requirements

Candidates should have experience in technical support or integration engineering, ideally within the SaaS or EdTech sectors. Strong diagnostic skills, familiarity with integration standards like LTI and SAML, and experience with AI tools for process automation are required.

Skills

Technical Support
Integration Engineering
SaaS
EdTech
Troubleshooting
API
SSO
SAML
LTI
OneRoster
Clever
Classlink
AI Automation
Agile
Documentation
Bug Diagnosis

Visa sponsorship

Not detected in the job text

Keywords

Support Engineer
Integration Engineer
Tosa
Isograd Learning
SaaS
EdTech
Technical Support
AI Automation
Chatbots
API
SSO
SAML
LTI
OneRoster
Clever
Classlink
Bug Diagnosis
Agile
Sprint Planning
Backlog Grooming
Knowledge Base
Troubleshooting
Diagnostic Skills
Process Automation
Customer-facing

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