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Added 4 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
We are seeking a highly motivated and experienced Project Engineer to join our team at Soucy. In this pivotal role, you will oversee multiple large-scale projects from conception to…
Added 19 mins ago
DC
Hardware Engineering Co-op
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
You will be a part of the Hardware Development team and report to a Senior Engineer that is responsible for New Product Development, Sustaining, and/or VAVE. If you thrive in a fast-paced…
Added 34 mins ago
TH
QA Automation Engineer (Askuity division)
The Home Depot
Toronto, ON
- Full-time
We are looking for a dynamic QA Automation Engineer, eager to deliver high quality SaaS based products. As a member of the Product Development team at Askuity, you will help design and…
Added 50 mins ago
IF
Data Engineer, Investments
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Data Engineer, you will play a key role in the design, industrialization, and optimization of modern data pipelines on the Google Cloud platform. You will actively contribute to…
Added 50 mins ago
LC
Engineer - Project
Linamar Corporation
Guelph, ON
- Full-time
Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey…
Added 1 hour ago
M
Innovative Data Platform Solution Engineer
Microsoft
Toronto, ON
- Full-time
…so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront of innovation,…
Added 1 hour ago
IH
Senior Platform Database RUN Engineer
InVita Healthcare Technologies
ON · Ontario, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Job Title: Senior Platform Database RUN Engineer
Added 2 hours ago
N
Electronics Regulatory Compliance Engineer
NPAworldwide
Mississauga, ON
- Full-time
Knowledge of product development processes, including design for manufacturing, scalable testing, and quality assurance practices.
Added 2 hours ago
Senior Security Engineer, Threat Response
Asana
Vancouver, BC
We are looking for a savvy Security Engineer to join our Blue Team. You will be a foundational member of the security presence in our Warsaw innovation hub, partnering directly with IT,…
Added 3 hours ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Lead end-to-end innovation and engineering initiatives, from concept ideation and prototyping through proof-of-concept validation, product development, and commercialization.
Added 3 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 3 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The Service team is a unique team in Development engineering responsible for enhancing the reliability and performance of Husky’s products by resolving systemic service issues. The team is…
Added 3 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 3 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 3 hours ago
M(
[C] Salesforce Engineer / Developer
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
…Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors…
Added 4 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 4 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 4 hours ago
EG
Développeur(-euse) de logiciels sénior(e) (contenu) / Senior Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
- Full-time
Added 4 hours ago
V
Senior Firmware & FPGA Engineer, SST Control
Verdyn
Oakville, ON
- $110,000 to $160,000 CAD / year
- Full-time
We're looking for a Senior Firmware & FPGA Engineer to own firmware development of our solid state transformer at our Oakville facility. You'll own the real-time control firmware and FPGA…
Added 4 hours ago
V
Embedded Firmware Engineer - Energy Storage (Controls & Connectivity)
Verdyn
Oakville, ON
- Full-time
Strong problem-solving abilities, clear written and verbal communication, and a collaborative approach to product development.
Added 4 hours ago
Software Engineer, Web3 Backend
Robinhood
Toronto, ON
As a Software Engineer, you’ll build and own backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet offerings. You’ll develop…
Added 4 hours ago
SM
Backend Platform Engineer - Hapiko
Spin Master
Toronto, ON
- Full-time
…device talks to. We're a small team building a first-of-its-kind product and scaling it globally, and the backend has to stay fast, safe for kids and affordable as we…
Added 4 hours ago
CO
Intern, Full Stack Software Engineer - Summer 2027
Capital One
Toronto, ON
- Full-time
As an engineer on the team you will be working with a highly collaborative, diverse mix of engineers from different parts of Canada Capital One teams to shape the requirements, design the…
Added 5 hours ago
R
Lead Quality Engineer - Data
RBC
Toronto, ON
- Full-time
The Lead Data Quality Engineer is responsible for creating and executing comprehensive data testing strategies and solutions, with focus on data validation, integrity testing, and quality…
Added 6 hours ago
F
Senior Software Engineer
Fleetworthy
AB · Edmonton, AB
- Full-time
The Senior Software Engineer is a hands-on technical contributor embedded in our agile development organization, helping build and deliver our next-gen compliance platform. You bring the…

Isograd Inc.

Support and Integration Engineer

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

The Support and Integration Engineer is a technical, customer-facing role that bridges customer support, product and development teams. This person will be the go-to resource for resolving technical issues on Tosa and Isograd Learning platforms, ensuring smooth integrations for clients, and feeding real-world technical insight back to the product team.

*Position in Toronto office, with possibility of working from home 1-2 days per week.

Major Responsibilities

Customer Support (Level 1-2): Provide responsive, high-quality technical support for Tosa and Isograd Learning platforms, resolving issues efficiently and escalating complex cases appropriately
Process & AI Automation: Identify opportunities to automate support workflows and processes using AI tools (e.g., automated triage, chatbots, smart ticket routing, AI-assisted diagnostics), and help build and implement these solutions
Integration Coordination: Own the setup, configuration, and ongoing maintenance of client integrations, ensuring platforms connect and function reliably within customer environments (SSO, API, LTI, etc.)
Bug Diagnosis: Investigate, reproduce, and document technical issues;
Product Team Reporting: Serve as a key liaison between Support and Product teams, translating recurring technical issues, integration pain points, and customer feedback into clear, actionable reports. Actively contribute to product development discussions, sprint planning, and backlog grooming, bringing a support/integration lens to prioritization decisions
Maintain and improve internal documentation, knowledge base articles, and integration guides
Collaborate with Development team to test fixes, validate integrations, and support release cycles

Preferred Qualifications

Experience in a technical support, integration engineering, or implementation role, ideally within SaaS or EdTech
Strong troubleshooting and diagnostic skills, with the ability to read logs, reproduce bugs, and communicate technical findings clearly
Familiarity with common integration standards and tools (API, SSO/SAML, LTI, OneRoster, Clever, Classlink, etc.)
Comfort working with Product and Development teams in an agile/sprint-based environment
Interest and hands-on experience in deploying AI tools to support operations or process automation
Excellent written and verbal communication skills, able to explain technical concepts to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple tickets, integrations, and projects simultaneously
Self-starter, comfortable working in a fast-paced, evolving environment.

Apply About employer

More about this job

Responsibilities

The Support and Integration Engineer will provide technical support for learning platforms and manage client integrations including SSO and API configurations. They will also act as a liaison between support and product teams to drive AI automation and improve product development through actionable technical insights.

Requirements

Candidates should have experience in technical support or integration engineering, ideally within the SaaS or EdTech sectors. Strong diagnostic skills, familiarity with integration standards like LTI and SAML, and experience with AI tools for process automation are required.

Skills

Technical Support
Integration Engineering
SaaS
EdTech
Troubleshooting
API
SSO
SAML
LTI
OneRoster
Clever
Classlink
AI Automation
Agile
Documentation
Bug Diagnosis

Visa sponsorship

Not detected in the job text

Keywords

Support Engineer
Integration Engineer
Tosa
Isograd Learning
SaaS
EdTech
Technical Support
AI Automation
Chatbots
API
SSO
SAML
LTI
OneRoster
Clever
Classlink
Bug Diagnosis
Agile
Sprint Planning
Backlog Grooming
Knowledge Base
Troubleshooting
Diagnostic Skills
Process Automation
Customer-facing

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