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Added 4 mins ago
V
Senior NPI Engineer
Voltera
Waterloo, ON
- Full-time
…Design for Reliability/Repairability (DFR), and Design for Service/Supply (DFS) - for new and existing…
Added 20 mins ago
EE
Electrical Design Engineer
Express Employment Professionals - Cambridge
Cambridge, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are looking for an Intermediate Electrical Design Engineer with 5-7 years experience. A significant part of that experience must be on Canadian building retrofit projects. The successful…
Added 20 mins ago
K
Senior Engineer (Mechanical/Piping Design)
Kinectrics
Kincardine, ON
- Internship
Position: Senior Engineer / Analyst (Mechanical / Piping)
Added 20 mins ago
TI
Biomedical Sales & Customer Support Representative
Torontech Inc.
Richmond Hill, ON
- Full-time
Strong customer-service and relationship-building skills.
Added 20 mins ago
Y
Firewall Consultant
Yochana
Calgary, AB
- Contract
Troubleshoot and resolve complex network security incidents, escalations, and service outages.
Added 20 mins ago
Senior SailPoint Support Engineer
KeyData Cyber
Toronto, ON
We are currently looking to hire a Senior SailPoint IIQ Support Engineer to join KeyData Cyber's Managed Services team who will step in and own our largest and most important customer…
Added 20 mins ago
A
Distribution Engineer
ATCO
Grande Prairie, AB
- Full-time
We are looking for self-motivated Distribution Engineer to join us in the exciting work we do in ATCO Electricity.
Added 35 mins ago
Network Engineer
Capgemini
Toronto, ON · Mississauga, ON
We are seeking an experienced Network Engineer to audit, assess, implement, and deliver end‑to‑end network and connectivity solutions for enterprise and service‑provider customers. You will…
Added 35 mins ago
HR
AI Forward Deployed Engineer - CRM & Marketing
Hard Rock Digital
Remote, Canada
- Full-time
- Remote
We're hiring an AI Forward Deployed Engineer to build agentic and generative AI for CRM and Marketing. You'll ship production features, not prototypes, that help us acquire, engage, and…
Added 49 mins ago
W
Identity Specialist II (Identity and Access Management - IAM Engineer II)
WorkSafeBC
Richmond, BC
- Full-time
Added 49 mins ago
A
Senior Software Engineer
AltaML
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.
Added 49 mins ago
M
Spécialiste infonuagique et DevOps / Cloud & DevOps Specialist
Montrium
Montreal, QC
- Full-time
…vérification automatisée, aux approbations, modèles, connexions de service, environnements, artefacts et contrôles de…
Added 50 mins ago
A
Senior Instrumentation Control and Electrical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…highly motivated Senior Instrumentation, Control & Electrical Engineer to join our Retube Tooling & Field Services team. This role provides an exciting opportunity to contribute to the…
Added 50 mins ago
CO
Servicing Delivery Lead
Capital One
Toronto, ON
- Full-time
…from Customer Resiliency and Fraud to Payments and Customer Service. Our mandate is to architect operational excellence, drive digital modernization, and oversee critical business processes…
Added 1 hour ago
FA
Propulsion Engineer
FTAI Aviation LLC
Montreal, QC
- Full-time
The Propulsion Engineer provides technical engineering support for CFM56 engine maintenance, repair, and overhaul activities. This role works closely with production teams to troubleshoot…
Added 1 hour ago
EG
Systems Engineering Assurance Manager
Egis Group
Toronto, ON
- $150,000 to $190,000 CAD / year
- Full-time
Professional Engineer (P.Eng.) designation or actively pursuing professional registration.
Added 1 hour ago
H
AI Engineer (Agentic Systems)
HCLTech
Canada
- Full-time
Azure OpenAI Service, Azure Cognitive Search / AI Search, Azure Container Apps / Azure Kubernetes Service (AKS), Azure App Services.
Added 1 hour ago
QP
Building Operator, Level 2
QuadReal Property Group
Vancouver, BC
- Full-time
…are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both…
Added 1 hour ago
Data Scientist (Askuity division)
The Home Depot
Toronto, ON
Engineer robust feature pipelines in Airflow and design reusable data products for analytics and ML use cases.
Added 1 hour ago
TH
QA Automation Engineer (Askuity division)
The Home Depot
Toronto, ON
- Full-time
We are looking for a dynamic QA Automation Engineer, eager to deliver high quality SaaS based products. As a member of the Product Development team at Askuity, you will help design and…
Added 2 hours ago
IF
Data Engineer, Investments
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Data Engineer, you will play a key role in the design, industrialization, and optimization of modern data pipelines on the Google Cloud platform. You will actively contribute to…
Added 2 hours ago
M
Cloud & AI Solution Engineer
Microsoft
Toronto, ON
- Full-time
…challenges in the AI era? Join us as a Cloud & AI Solution Engineer - Azure Platform for enterprise and commercial customers at…
Added 2 hours ago
SA
Senior Application Support Engineer (Trading & Market Data)
Solactive AG
Toronto, ON
- Full-time
Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident…
Added 3 hours ago
MN
Test Engineer
Matchtech North America
AB · Alberta, Canada
- Contract
atchtech are working with a key client to support the recruitment of a Testing & Commissioning Engineer / Specialist – Light Rail Transit to work on high profile railway projects in…
Added 3 hours ago
EC
Project Coordinator
EnGlobe Corp.
Moncton, NB
- Full-time

Isograd Inc.

Support and Integration Engineer

Remote, Canada

Remote

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

The Support and Integration Engineer is a technical, customer-facing role that bridges customer support, product and development teams. This person will be the go-to resource for resolving technical issues on Tosa and Isograd Learning platforms, ensuring smooth integrations for clients, and feeding real-world technical insight back to the product team.

*Position in Toronto office, with possibility of working from home 1-2 days per week.

Major Responsibilities

Customer Support (Level 1-2): Provide responsive, high-quality technical support for Tosa and Isograd Learning platforms, resolving issues efficiently and escalating complex cases appropriately
Process & AI Automation: Identify opportunities to automate support workflows and processes using AI tools (e.g., automated triage, chatbots, smart ticket routing, AI-assisted diagnostics), and help build and implement these solutions
Integration Coordination: Own the setup, configuration, and ongoing maintenance of client integrations, ensuring platforms connect and function reliably within customer environments (SSO, API, LTI, etc.)
Bug Diagnosis: Investigate, reproduce, and document technical issues;
Product Team Reporting: Serve as a key liaison between Support and Product teams, translating recurring technical issues, integration pain points, and customer feedback into clear, actionable reports. Actively contribute to product development discussions, sprint planning, and backlog grooming, bringing a support/integration lens to prioritization decisions
Maintain and improve internal documentation, knowledge base articles, and integration guides
Collaborate with Development team to test fixes, validate integrations, and support release cycles

Preferred Qualifications

Experience in a technical support, integration engineering, or implementation role, ideally within SaaS or EdTech
Strong troubleshooting and diagnostic skills, with the ability to read logs, reproduce bugs, and communicate technical findings clearly
Familiarity with common integration standards and tools (API, SSO/SAML, LTI, OneRoster, Clever, Classlink, etc.)
Comfort working with Product and Development teams in an agile/sprint-based environment
Interest and hands-on experience in deploying AI tools to support operations or process automation
Excellent written and verbal communication skills, able to explain technical concepts to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple tickets, integrations, and projects simultaneously
Self-starter, comfortable working in a fast-paced, evolving environment.

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More about this job

Responsibilities

The Support and Integration Engineer will provide technical support for learning platforms and manage client integrations including SSO and API configurations. They will also act as a liaison between support and product teams to drive AI automation and improve product development through actionable technical insights.

Requirements

Candidates should have experience in technical support or integration engineering, ideally within the SaaS or EdTech sectors. Strong diagnostic skills, familiarity with integration standards like LTI and SAML, and experience with AI tools for process automation are required.

Skills

Technical Support
Integration Engineering
SaaS
EdTech
Troubleshooting
API
SSO
SAML
LTI
OneRoster
Clever
Classlink
AI Automation
Agile
Documentation
Bug Diagnosis

Visa sponsorship

Not detected in the job text

Keywords

Support Engineer
Integration Engineer
Tosa
Isograd Learning
SaaS
EdTech
Technical Support
AI Automation
Chatbots
API
SSO
SAML
LTI
OneRoster
Clever
Classlink
Bug Diagnosis
Agile
Sprint Planning
Backlog Grooming
Knowledge Base
Troubleshooting
Diagnostic Skills
Process Automation
Customer-facing

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