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Added 21 mins ago
H
Expansion Controller
H&M
Toronto, ON
- Full-time
Support the Sales Market Expansion Manager with analysis and business case preparation
Added 25 mins ago
UC
E-Commerce & Logistics Analyst
Uniqlo Canada
Toronto, ON
- $84,000 to $87,000 CAD / year
- Full-time
Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion…
Added 36 mins ago
MG
Assistant Vice President – Company Secretarial / Vice-président adjoint, Secrétariat d’entreprise
Maples Group
Montreal, QC
- Full-time
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.
Added 51 mins ago
E
Support Center Analyst I Position
eSentire
Waterloo, ON
- $65,000 to $75,000 CAD / year
- Full-time
Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35…
Added 55 mins ago
Support Center Analyst I
eSentire
Waterloo, ON
Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35…
Added 1 hour ago
A
Senior Manager, Change Management & Organizational Development
Aplin
Mississauga, ON
- Full-time
Our client is seeking a Senior Manager, Change Management & Organizational Development to play a key role in a significant Operating Model Evolution program.
Added 1 hour ago
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Senior Consulting Manager - Senior Business Analyst, Master Data Management / Counterparty
Cognizant
Toronto, ON
- $125,000 to $150,000 CAD / year
- Full-time
As a Senior Consulting Manager specializing as a Sr. Business Analyst- Master Data Management (MDM) and Counterparty Data, you will work with leading Capital Markets clients to assess,…
Added 1 hour ago
ZC
Claims Specialist, Liability
Zurich Canada
Toronto, ON
- Full-time
…and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich…
Added 1 hour ago
U
E-Commerce & Logistics Analyst
UNIQLO
Toronto, ON · Greater Toronto Area, Canada
- $84,000 to $87,000 CAD / year
- Full-time
Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion…
Added 1 hour ago
C
Sr Product Manager
CGI
Halifax, NS
- Full-time
…scalable, integrated, and digital first ecosystem and this Product Manager will play a key role in shaping that…
Added 1 hour ago
ZC
Senior Claims Specialist, Liability
Zurich Canada
Toronto, ON
- Full-time
…and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich…
Added 2 hours ago
ML
Category Marketing Manager - Kits
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
As the Category Marketing Manager, Kits you'll be tasked with leading the next phase of this growing business - developing and executing growth strategies owns developing and executing…
Added 3 hours ago
TA
Field Marketing Manager - 12-month maternity contract
The Adaptavist Group
Pickering, ON
- Full-time
As a Field Marketing Manager for North America, this role is critical in aligning regional marketing initiatives with the goals of the sales organization. You’ll be the key marketing…
Added 3 hours ago
B
Associate Director, Deposits
BMO
Toronto, ON · FCP
- Full-time
Lead and support strategic projects from business case development through implementation and post-launch evaluation.
Added 3 hours ago
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Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
…transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for…
Added 3 hours ago
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Architecte d’infrastructure avant la vente, surveillance des patients en milieu hospitalier (Est du Canada et Québec)/Pre-Sales Infrastructure Architect
Philips
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Added 4 hours ago
BP
Technical Marketing Manager – Industrial B2B
Black Powder Solutions Inc.
Calgary, AB
- Full-time
We are seeking a Technical Marketing Manager with experience in industrial B2B sectors such as oil & gas, mining, energy, or heavy equipment.
Added 4 hours ago
N
Enterprise Account Executive
Nakisa
Montreal, QC
- Full-time
Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical…
Added 4 hours ago
B
Pricing Product Manager
BMO
Toronto, ON · YNG
- Full-time
Added 5 hours ago
T
AVP, Analytics, Insights and AI, AI Product
TD
Toronto, ON
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 6 hours ago
J&
Medical Writer II, Oncology
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
…onsite weekly). Remote work options may be considered on a case-by-case basis and if approved by the…
Added 7 hours ago
B
Senior Manager, Credit Policy & Industry Programs
BMO
Toronto, ON · BMOPLACE
- Full-time
The Senior Manager, Credit Policy & Industry Programs is responsible for the development, enhancement, and optimization of Canadian Business Banking credit policies and specialized industry…
Added 7 hours ago
B
Manager, Journey Enablement, Acquire and One Client
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a manager to join the Acquire & One Client Journey Enablement team within Business Banking. This role will lead initiatives that are focused on accelerating new-to-bank…
Added 7 hours ago
B
Senior Manager, Journey Enablement, Acquire and One Client
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a well-rounded Senior Manager to join the Acquire and One Client, Journey Enablement team within Business Banking to drive performance and strategic outcomes in partnership…
Added 15 hours ago
BG
Finance Controlling - Placement Year
BMW Group
Goodwood, ON
- Internship
The role supports the Sales Controlling team in reporting the cost of global vehicle sales and in steering fixed costs across global sales, communications and marketing functions. It also…

ISS

Janitorial Operations Supervisor

1000 Lougheed Hwy, Coquitlam, BC, V3K 3T5, Canada

$63,000 to $70,000 CAD / year

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Job details

Pay: $63,000 to $70,000 CAD / year
Experience: Minimum 3+ years of supervisory experience in janitorial or custodial operations, with a strong focus on service quality and customer satisfaction.
Posting language: English
Posted: Sep 29, 2026

Original job description

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Janitorial Operations Supervisor

Key Purpose

The Janitorial Supervisor assists the Site Operations Manager with the planning, organizing, and directing of operational and soft service lines to achieve the facility objectives while working within the client and ISS corporate standards of quality. Operational and soft service activities, mainly including janitorial and other activities as determined by the Site Operations Manager.

The Janitorial Supervisor interfaces with direct reports, necessary vendors, and local stakeholders as required. This role focuses on executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless, reliable, and efficient delivery of services. A major emphasis of this position will be to communicate with team members on a consistent basis and provide oversight of the team accordingly to ensure necessary coverage during business hours for all operational and soft service lines. This candidate must drive safety, service excellence, and customer experience at their respective working location.

Ultimately, the successful candidate will be able to navigate comfortably in a dynamic and fast-paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the facility team, and meet deliverables as set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to success in this role. Additionally, this role will work directly with their employees to ensure consistent training is delivered. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Success Criteria

· Clear linkage between OneISS vision, transformation, and business excellence

· Strong expertise in janitorial cleaning and custodial services.

· Ability to work within tight timelines

· Participate and embrace the development opportunities within group

· Ability to guide colleagues in embracing process improvement measures

· A drive to creative problem solving for new challenges

· An interest in standardizing solutions to recurring challenges

Key Areas of Collaboration and Influence

Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Transfer best practice
Use the account successes to promote and further develop ISS
Additional duties and responsibilities may be assigned as needed

Ideal Candidate Experience

Minimum 3+ years of supervisory experience in janitorial or custodial operations, with a strong focus on service quality and customer satisfaction. Experience in building maintenance and facility operations is desired
Experience leading/managing frontline teams meeting operational SLA’s and compliance requirements
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
Demonstrates professional and customer service aptitude
Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Demonstrate strong skills in all areas related to supervisory responsibility in facility management for janitorial and labor management for high foot traffic buildings with a large footprint

Key Accountabilities

Highly visible and typically the first point of contact for operational and soft service team members and second point of contact for local customers. Will be first point of contact when Site Operations Manager is not present
Lead and provide support to the team to ensure the facility is clean, free of trash, and without safety concerns
Restrooms are to be stocked 100% of the time during store operating hours
Lead and provide support to the team to ensure the dishwashing and food areas are clean, available, organized, and compliant with all safety or health codes
Lead and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels as well as encourage safe and efficient outdoor working for cart collection/availability. This includes appropriate disinfection methods
Lead by example and work directly with site employees to quality control our services. Cover shifts as required to ensure service line continuity
Communicate with on-shift and off-shift site operational employees to ensure no gaps in coverage in operational or soft service lines during store operating hours
Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s. Partner with Site Operations Manager to complete any root cause analysis to make future improvements, as needed
Monitors operational service lines to identify efficiencies and gaps to develop actions to improve customer experience
Assists with the hiring, onboarding, and training of Operational and Soft Service team members
Drive a culture of proactivity and contribute in a positive way to the facility operations to effectively prevent or address potential problems
Lead Team Board (all hands) meetings on site in partnership with Site Operations Manager
Advise the Site Operations Manager on decisions relating to the facilities operations and performance
Ensure all health and safety requirements are established and followed by on site staff and sub-contractors.
Manage general activities related to enhancing work performance and providing services in a safe and efficient manner
Promote responsibility for safe and controlled work environments
Support parking lot management on any applicable peak shopping day

Physical Demands & Work Environment

Must be flexible to support all shifts, including mornings, days, evenings, nights, weekends, and emergencies.
Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region
Prolonged periods walking or standing
Must be able to lift, carry, and place up to 50 pounds at a time
Must be able to bend, stoop, and wipe frequently
Must frequently immerse hands in water

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is C$63000.00 per year - C$70000.00 per year . Final compensation will be determined based on experience and skills, and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants.

L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats.

This job posting is for an existing job vacancy.

Cette offre d'emploi concerne un poste vacant existant.

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More about this job

Responsibilities

The Janitorial Operations Supervisor assists in planning and directing operational and soft service lines to ensure facility cleanliness and safety standards. They provide direct oversight to frontline teams, manage schedules, and ensure service excellence through consistent communication and performance monitoring.

Requirements

Candidates must have at least 3 years of supervisory experience in janitorial or custodial operations with a focus on service quality. Proficiency in building maintenance, CMMS systems, and the ability to work flexible shifts including weekends and nights is required.

Skills

Janitorial operations
Custodial services
Team supervision
Facility management
Customer service
Communication
Decision-making
Problem-solving
CMMS software
Work order management
Process improvement
HSEQ compliance
Inventory management
Staff training
Schedule management
Safety protocols

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Comprehensive leave program

Visa sponsorship

Not detected in the job text

Keywords

Janitorial
Custodial
Facility Operations
Supervision
CMMS
SLA
KPI
HSEQ
Safety
Compliance
Work Order Management
Team Leadership
Quality Control
Inventory Control
Disinfection
Operations Management
Customer Experience
Staff Training
Root Cause Analysis
Facility Maintenance

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