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ISS

Janitorial Operations Supervisor

1000 Lougheed Hwy, Coquitlam, BC, V3K 3T5, Canada

Pay: $63,000 to $70,000 CAD / year
Experience: Minimum 3+ years of supervisory experience in janitorial or custodial operations, with a strong focus on service quality and customer satisfaction.
Posting language: English
Posted: Sep 29, 2026

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Original job description

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Janitorial Operations Supervisor

Key Purpose

The Janitorial Supervisor assists the Site Operations Manager with the planning, organizing, and directing of operational and soft service lines to achieve the facility objectives while working within the client and ISS corporate standards of quality. Operational and soft service activities, mainly including janitorial and other activities as determined by the Site Operations Manager.

The Janitorial Supervisor interfaces with direct reports, necessary vendors, and local stakeholders as required. This role focuses on executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless, reliable, and efficient delivery of services. A major emphasis of this position will be to communicate with team members on a consistent basis and provide oversight of the team accordingly to ensure necessary coverage during business hours for all operational and soft service lines. This candidate must drive safety, service excellence, and customer experience at their respective working location.

Ultimately, the successful candidate will be able to navigate comfortably in a dynamic and fast-paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the facility team, and meet deliverables as set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to success in this role. Additionally, this role will work directly with their employees to ensure consistent training is delivered. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Success Criteria

· Clear linkage between OneISS vision, transformation, and business excellence

· Strong expertise in janitorial cleaning and custodial services.

· Ability to work within tight timelines

· Participate and embrace the development opportunities within group

· Ability to guide colleagues in embracing process improvement measures

· A drive to creative problem solving for new challenges

· An interest in standardizing solutions to recurring challenges

Key Areas of Collaboration and Influence

Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Transfer best practice
Use the account successes to promote and further develop ISS
Additional duties and responsibilities may be assigned as needed

Ideal Candidate Experience

Minimum 3+ years of supervisory experience in janitorial or custodial operations, with a strong focus on service quality and customer satisfaction. Experience in building maintenance and facility operations is desired
Experience leading/managing frontline teams meeting operational SLA’s and compliance requirements
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
Demonstrates professional and customer service aptitude
Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Demonstrate strong skills in all areas related to supervisory responsibility in facility management for janitorial and labor management for high foot traffic buildings with a large footprint

Key Accountabilities

Highly visible and typically the first point of contact for operational and soft service team members and second point of contact for local customers. Will be first point of contact when Site Operations Manager is not present
Lead and provide support to the team to ensure the facility is clean, free of trash, and without safety concerns
Restrooms are to be stocked 100% of the time during store operating hours
Lead and provide support to the team to ensure the dishwashing and food areas are clean, available, organized, and compliant with all safety or health codes
Lead and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels as well as encourage safe and efficient outdoor working for cart collection/availability. This includes appropriate disinfection methods
Lead by example and work directly with site employees to quality control our services. Cover shifts as required to ensure service line continuity
Communicate with on-shift and off-shift site operational employees to ensure no gaps in coverage in operational or soft service lines during store operating hours
Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s. Partner with Site Operations Manager to complete any root cause analysis to make future improvements, as needed
Monitors operational service lines to identify efficiencies and gaps to develop actions to improve customer experience
Assists with the hiring, onboarding, and training of Operational and Soft Service team members
Drive a culture of proactivity and contribute in a positive way to the facility operations to effectively prevent or address potential problems
Lead Team Board (all hands) meetings on site in partnership with Site Operations Manager
Advise the Site Operations Manager on decisions relating to the facilities operations and performance
Ensure all health and safety requirements are established and followed by on site staff and sub-contractors.
Manage general activities related to enhancing work performance and providing services in a safe and efficient manner
Promote responsibility for safe and controlled work environments
Support parking lot management on any applicable peak shopping day

Physical Demands & Work Environment

Must be flexible to support all shifts, including mornings, days, evenings, nights, weekends, and emergencies.
Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region
Prolonged periods walking or standing
Must be able to lift, carry, and place up to 50 pounds at a time
Must be able to bend, stoop, and wipe frequently
Must frequently immerse hands in water

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is C$63000.00 per year - C$70000.00 per year . Final compensation will be determined based on experience and skills, and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants.

L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats.

This job posting is for an existing job vacancy.

Cette offre d'emploi concerne un poste vacant existant.

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More about this job

Responsibilities

The Janitorial Operations Supervisor assists in planning and directing operational and soft service lines to ensure facility cleanliness and safety standards. They provide direct oversight to frontline teams, manage schedules, and ensure service excellence through consistent communication and performance monitoring.

Requirements

Candidates must have at least 3 years of supervisory experience in janitorial or custodial operations with a focus on service quality. Proficiency in building maintenance, CMMS systems, and the ability to work flexible shifts including weekends and nights is required.

Skills

Janitorial operations
Custodial services
Team supervision
Facility management
Customer service
Communication
Decision-making
Problem-solving
CMMS software
Work order management
Process improvement
HSEQ compliance
Inventory management
Staff training
Schedule management
Safety protocols

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Comprehensive leave program

Visa sponsorship

Not detected in the job text

Keywords

Janitorial
Custodial
Facility Operations
Supervision
CMMS
SLA
KPI
HSEQ
Safety
Compliance
Work Order Management
Team Leadership
Quality Control
Inventory Control
Disinfection
Operations Management
Customer Experience
Staff Training
Root Cause Analysis
Facility Maintenance

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