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Added 13 mins ago
Senior Technician (Biosciences) - 10647
Brunel Law School
Uxbridge, ON
Part-time
Working collaboratively within the Biosciences technical team, you will support the safe, effective and efficient operation of teaching and research laboratories. You will prepare and…
Added 13 mins ago
Talent Acquisition and Retention Coordinator
Georgian Bay General Hospital
Midland, ON
$36.91 to $39.97 CAD / hour
Full-time
Join GBGH at an exciting time of transformation as we enhance and modernize our recruitment program. Reporting to the Manager, People & Culture, the Talent Acquisition and Retention…
Added 13 mins ago
AI Product Builder - IoT and Data Intelligence
ZenduIT
Mississauga, ON
Full-time
ZenduIT and GoFleet build technology that helps organizations manage fleets and field operations more effectively. Our solutions span GPS tracking, driver safety, AI dash cameras,…
Added 13 mins ago
Instructor, Technical Training
Air Transat
Montreal, QC
Full-time
Reporting to the Manager, Technical Training, the Instructor, Technical Training, will facilitate, develop, and ensure the compliance of Technical Operations training and the application of…
Added 13 mins ago
Senior Store Manager
Danier
Saskatoon, SK
Full-time
Oversee daily store staff scheduling, operations, loss prevention and maintenance of standards to ensure a safe and enjoyable shopping and working environment
Added 14 mins ago
Maintenance
Apple Self Storage
Toronto, ON
$39,500 to $41,600 CAD / year
Full-time
As a Maintenance Person, you help ensure that our facilities are clean, safe, and operating efficiently. You’ll support our site teams by performing essential upkeep, minor repairs, and…
Added 14 mins ago
Retail & Warehouse Associate 1
Midwest co-operative services
Saugeen Shores, ON
$17.95 to $21 CAD / hour
Part-time
…Warehouse Associate 1. Under the direction of the Retail Location Manager, the Retail & Warehouse Associate - 1 supports both the retail floor and warehouse operations. This role provides…
Added 14 mins ago
Manufacturing Engineer
Porter Engineered Systems - A Division of Pangeo Group
Windsor, ON
Full-time
The Manufacturing Engineer designs and implements the manufacturing processes that deliver the plant's production goals for safety-critical powertrain components in a high-volume automotive…
Added 14 mins ago
Manufacturing Engineering Manager / Supervisor
Porter Engineered Systems - A Division of Pangeo Group
Windsor, ON
Full-time
The Manufacturing Engineering Manager is responsible for manufacturing and process engineering at the plant, and for the continuous improvement work that meets production, quality and…
Added 28 mins ago
Traffic Control Person (TCP)
The Universal Group
Prince George, BC
Full-time
…a Traffic Control Person (TCP), you will ensure the safety and flow of traffic in work zones. You will be responsible for setting up traffic control zones, adjusting work zone equipment,…
Added 28 mins ago
Traffic Control Person (TCP)
The Universal Group
Smithers, BC
Full-time
…a Traffic Control Person (TCP), you will ensure the safety and flow of traffic in work zones. You will be responsible for setting up traffic control zones, adjusting work zone equipment,…
Added 28 mins ago
Grounds Machine Operator - Temporary Part-Time Weekends
University of Guelph
Guelph, ON
Part-time
Reporting to the Manager, Grounds department, the Grounds Machinery Operator will be responsible for the safe operation of a variety of light machinery and related equipment used in…
Added 28 mins ago
Maintenance Supervisor
YA YA Foods Corp
Belleville, ON
Up to $50 CAD / hour
Full-time
Ensure the maintenance of equipment and tools in a clean, secure, and appropriate working condition.
Added 42 mins ago
Public Works Manager
Town of Drayton Valley
Drayton Valley, AB
Full-time
…7,000 residents located about 90 minutes southwest of Edmonton and serves as a key centre for the oil and gas industry, with forestry and agriculture also supporting the local economy. As…
Added 42 mins ago
Maintenance Manager
Bimbo Canada
Hamilton, ON
Full-time
In business for more than 110 years, the company operates 15 bakeries and employs approximately 4,000 associates across Canada. Bimbo Canada creates value by being at the forefront of…
Added 42 mins ago
Trainee
ExcelGens, Inc.
Montreal, QC
Contract
Lead the regional SAP technical deployment team across BASIS/BTP, Security, Integration, QA, Cutover and Operations.
Added 43 mins ago
AI Product Builder - IoT & Data Intelligence Sept. 30, 2026
GoFleet
Mississauga, ON
Full-time
ZenduIT and GoFleet build technology that helps organizations manage fleets and field operations more effectively. Our solutions span GPS tracking, driver safety, AI dash cameras,…
Added 43 mins ago
Alterations Lead
CHANEL
Toronto, ON
Full-time
The Alterations Lead is the guardian of CHANEL Perfect Fit and a key ambassador of the CHANEL&moi promise within the Fashion Boutique. This role ensures high-quality alterations, an…
Added 43 mins ago
SENIOR TECHNICAL SUPPORT SPECIALIST 1 (File Services Lead)
City of Toronto
Toronto, ON
Reporting to the Manager, Infrastructure & Platform Services (I&P), this role leads the File Services team, ensuring the availability, security, and integrity of shared file access across…
Added 59 mins ago
Accounts Payable Supervisor
Modern Niagara
Vaughan, ON
Full-time
The Accounts Payable Supervisor supports the Accounts Payable Manager in overseeing the daily operations of the Accounts Payable function. This role is responsible for ensuring the timely…
Added 59 mins ago
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
Other
…week. This position requires strong technical product knowledge and business system/process management skills to support quality control (QC) operations in the Canadian market, as well as…
Added 59 mins ago
Senior Client Services Specialist (CAN)
Avison Young Canada
Calgary, AB
Full-time
Located in our Calgary office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 59 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
From $21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
Technical Delivery Manager
Intelex Technologies ULC
Canada
Full-time
Intelex is seeking a Technical Delivery Manager to own the roadmap, backlog, prioritization, and delivery outcomes for Infrastructure initiatives while providing broader support to the…
Added 1 hour ago
Training Superintendent
Equinox Gold Corp.
Geraldton, ON
Full-time
Reporting to the Health, Safety, Security Training Manager, the Training Superintendent leads the site's training function and is accountable for the strategy, governance, delivery, and…

ISS

Janitorial Operations Supervisor

1000 Lougheed Hwy, Coquitlam, BC, V3K 3T5, Canada

Pay: $63,000 to $70,000 CAD / year
Experience: Minimum 3+ years of supervisory experience in janitorial or custodial operations, with a strong focus on service quality and customer satisfaction.
Posting language: English
Posted: Sep 29, 2026

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Original job description

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Janitorial Operations Supervisor

Key Purpose

The Janitorial Supervisor assists the Site Operations Manager with the planning, organizing, and directing of operational and soft service lines to achieve the facility objectives while working within the client and ISS corporate standards of quality. Operational and soft service activities, mainly including janitorial and other activities as determined by the Site Operations Manager.

The Janitorial Supervisor interfaces with direct reports, necessary vendors, and local stakeholders as required. This role focuses on executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless, reliable, and efficient delivery of services. A major emphasis of this position will be to communicate with team members on a consistent basis and provide oversight of the team accordingly to ensure necessary coverage during business hours for all operational and soft service lines. This candidate must drive safety, service excellence, and customer experience at their respective working location.

Ultimately, the successful candidate will be able to navigate comfortably in a dynamic and fast-paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the facility team, and meet deliverables as set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to success in this role. Additionally, this role will work directly with their employees to ensure consistent training is delivered. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Success Criteria

· Clear linkage between OneISS vision, transformation, and business excellence

· Strong expertise in janitorial cleaning and custodial services.

· Ability to work within tight timelines

· Participate and embrace the development opportunities within group

· Ability to guide colleagues in embracing process improvement measures

· A drive to creative problem solving for new challenges

· An interest in standardizing solutions to recurring challenges

Key Areas of Collaboration and Influence

Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Transfer best practice
Use the account successes to promote and further develop ISS
Additional duties and responsibilities may be assigned as needed

Ideal Candidate Experience

Minimum 3+ years of supervisory experience in janitorial or custodial operations, with a strong focus on service quality and customer satisfaction. Experience in building maintenance and facility operations is desired
Experience leading/managing frontline teams meeting operational SLA’s and compliance requirements
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
Demonstrates professional and customer service aptitude
Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Demonstrate strong skills in all areas related to supervisory responsibility in facility management for janitorial and labor management for high foot traffic buildings with a large footprint

Key Accountabilities

Highly visible and typically the first point of contact for operational and soft service team members and second point of contact for local customers. Will be first point of contact when Site Operations Manager is not present
Lead and provide support to the team to ensure the facility is clean, free of trash, and without safety concerns
Restrooms are to be stocked 100% of the time during store operating hours
Lead and provide support to the team to ensure the dishwashing and food areas are clean, available, organized, and compliant with all safety or health codes
Lead and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels as well as encourage safe and efficient outdoor working for cart collection/availability. This includes appropriate disinfection methods
Lead by example and work directly with site employees to quality control our services. Cover shifts as required to ensure service line continuity
Communicate with on-shift and off-shift site operational employees to ensure no gaps in coverage in operational or soft service lines during store operating hours
Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s. Partner with Site Operations Manager to complete any root cause analysis to make future improvements, as needed
Monitors operational service lines to identify efficiencies and gaps to develop actions to improve customer experience
Assists with the hiring, onboarding, and training of Operational and Soft Service team members
Drive a culture of proactivity and contribute in a positive way to the facility operations to effectively prevent or address potential problems
Lead Team Board (all hands) meetings on site in partnership with Site Operations Manager
Advise the Site Operations Manager on decisions relating to the facilities operations and performance
Ensure all health and safety requirements are established and followed by on site staff and sub-contractors.
Manage general activities related to enhancing work performance and providing services in a safe and efficient manner
Promote responsibility for safe and controlled work environments
Support parking lot management on any applicable peak shopping day

Physical Demands & Work Environment

Must be flexible to support all shifts, including mornings, days, evenings, nights, weekends, and emergencies.
Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region
Prolonged periods walking or standing
Must be able to lift, carry, and place up to 50 pounds at a time
Must be able to bend, stoop, and wipe frequently
Must frequently immerse hands in water

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is C$63000.00 per year - C$70000.00 per year . Final compensation will be determined based on experience and skills, and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants.

L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats.

This job posting is for an existing job vacancy.

Cette offre d'emploi concerne un poste vacant existant.

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More about this job

Responsibilities

The Janitorial Operations Supervisor assists in planning and directing operational and soft service lines to ensure facility cleanliness and safety standards. They provide direct oversight to frontline teams, manage schedules, and ensure service excellence through consistent communication and performance monitoring.

Requirements

Candidates must have at least 3 years of supervisory experience in janitorial or custodial operations with a focus on service quality. Proficiency in building maintenance, CMMS systems, and the ability to work flexible shifts including weekends and nights is required.

Skills

Janitorial operations
Custodial services
Team supervision
Facility management
Customer service
Communication
Decision-making
Problem-solving
CMMS software
Work order management
Process improvement
HSEQ compliance
Inventory management
Staff training
Schedule management
Safety protocols

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Comprehensive leave program

Visa sponsorship

Not detected in the job text

Keywords

Janitorial
Custodial
Facility Operations
Supervision
CMMS
SLA
KPI
HSEQ
Safety
Compliance
Work Order Management
Team Leadership
Quality Control
Inventory Control
Disinfection
Operations Management
Customer Experience
Staff Training
Root Cause Analysis
Facility Maintenance

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