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Added 10 days ago
Manager, Information Governance and Records
Blake, Cassels & Graydon LLP
Toronto, ON
Full-time
…and most successful law firms, has an immediate opening for a Manager, Information Governance and Records to join our General Counsel’s Office in…
Added 10 days ago
Trust Officer
BMO
Halifax, NS · Nova_Ctr
Full-time
May act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
Added 18 days ago
Client Relationship Manager, Partnerships & Affinity Markets – Special Markets
iA Financial Group
Vancouver, BC · Toronto, ON
Full-time
…creating value for clients and partners? As a Client Relationship Manager, Partnerships & Affinity Markets – Special Markets, you will support the national growth, retention, profitability,…
Added 11 days ago
Client Service Relationship Manager
iA Financial Group
Calgary, AB · Vancouver, BC · Dieppe, NB · Halifax, NS · Toronto, ON · Montreal, QC · Quebec, QC
Full-time
…retirement experiences for their employees? As a Client Relationship Manager, Group Savings & Retirement, you will play a key role in enhancing the plan sponsor experience, strengthening…
Added 4 months ago
Fund Development Officer, Fundraising - Full-time
VON Canada
Sarnia, Ontario
$27.13 to $28.83 CAD / hour
Full-time
Provides leadership with reports on statistical analyses of fund development activities, including donor retention and event return on investment (ROI).
Added 2 months ago
Growth Marketing Program Manager
Maya HTT
Remote, Canada
Full-time · Remote
The Growth Marketing Program Manager will be responsible for planning, executing, and continuously optimizing Maya HTT's marketing programs that drive customer acquisition, customer…
Added 10 days ago
Business Operations Manager - State Program Administrator Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
We are seeing a Business Operations Manager to provide strategic leadership and operational oversight for financial management, budgeting, contracting, personnel support, operational…
Added 12 days ago
Relationship Manager
BMO
Saint-Hyacinthe, QC · Granby, QC
Full-time
Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
Added 10 days ago
Banking Advisor
RBC
Lethbridge, AB
Full-time
A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
Added 10 days ago
Human Resources Advisor
Rocky View County
Balzac, AB
Reporting to the Manager, People & Culture, the Human Resources Advisor is a senior-level HR professional who partners with leaders and employees to deliver responsive, client-focused human…
Added 10 days ago
Key Account Manager
ISS
Mississauga, ON
$220,000 to $250,000 CAD / year
The Key Account Manager works closely with the Key Account Director to align the account for maximum success while upholding the firm’s long-held, core values. He/She/They serves as the…
Added 4 months ago
Intermediate Account Manager - Commercial Lines
Gallagher
Mississauga, Ontario
$50,500 to $98,500 USD / year
Full-time
…you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just…
Added 4 months ago
Country HR Manager – Canada (French Speaking) / Directeur(trice) RH Pays – Canada (Bilingue Français)
Gartner
Toronto, Ontario
Full-time
Talent Acquisition & Retention: Partner with recruiting teams to attract and retain high-performing talent, leveraging data-driven strategies to minimize attrition and build robust talent…
Added 4 months ago
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Calgary, Alberta
Full-time
…requires a well-structured and properly executed maintenance program which involves the participation of everyone on the project. The Equipment Superintendent is responsible for…
Added 4 months ago
Equipment Superintendent - Kiewit Equipment Services
Kiewit
Toronto, Ontario
Full-time
…requires a well-structured and properly executed maintenance program which involves the participation of everyone on the project. The Equipment Superintendent is responsible for…
Added 4 months ago
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Edmonton, Alberta
Full-time
…requires a well-structured and properly executed maintenance program which involves the participation of everyone on the project. The Equipment Superintendent is responsible for…
Added 4 months ago
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Vancouver, British Columbia
Full-time
…requires a well-structured and properly executed maintenance program which involves the participation of everyone on the project. The Equipment Superintendent is responsible for…
Added 2 months ago
Manager, Information Security Risk
FCT
Oakville, ON
Full-time
Serve as the Information Security lead for AI-related initiatives, assessing risks related to data exposure, prompt injection, model misuse, third-party AI providers, data residency,…
Added 21 days ago
Senior Associate, Consumer Promotions Strategy
DoorDash Canada
Toronto, ON · Vancouver, BC
The Consumer Promotions Strategy team utilizes insights from data and hypothesis on consumer behavior to conceptualize, launch and optimize highly visible promotional campaigns that…
Added 2 months ago
Sales Manager (Hyundai)
PAG Direct
Richmond Hill, ON
$80,000 to $130,000 CAD / year
Full-time
Reporting to the our Executive Vice President and General Sales Manager, this position is a tremendous opportunity for someone with a successful track record of inventory management,…
Added 10 days ago
Workforce Analyst, Workforce Management Solutions
Provincial Health Services Authority
Burnaby, BC
Full-time
Collects and compiles data to support various activities and initiatives such as safety initiatives, rehabilitation work trials, employee retention, budget analysis and attendance…
Added 9 days ago
Driver Development Manager - Alberta
Keolis Canada
Calgary, AB · Edmonton, AB
Full-time
This role combines national program ownership with a strong field presence, delivering classroom, practical, and behind‑the‑wheel instruction while ensuring consistent training standards…
Added 10 days ago
Account Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Victoria, BC
The Account Manager (AM) focuses on identifying and developing new product opportunities within the existing customer base. This role involves prospecting, presenting programs, and meeting…
Added 10 days ago
Account Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON
The Account Manager (AM) focuses on identifying and developing new product opportunities within the existing customer base. This role involves prospecting, presenting programs, and meeting…
Added 10 days ago
Account Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
London, ON
The Account Manager (AM) focuses on identifying and developing new product opportunities within the existing customer base. This role involves prospecting, presenting programs, and meeting…

ISS

Key Account Manager

3275 ARGENTIA RD, Mississauga, ON, L5N 0G1, Canada

Pay: $220,000 to $250,000 CAD / year
Posting language: English
Posted: Sep 11, 2026

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Original job description

Si vous avez besoin de traduire, veuillez sélectionner votre langue préférée en haut à droite.

If you need to translate, please select your preferred language in the top right corner.

This position provides leadership to a designated territory in support of a key integrated facilities services (IFS) account in North America.

The Key Account Manager works closely with the Key Account Director to align the account for maximum success while upholding the firm’s long-held, core values. He/She/They serves as the visible lead director of a specific account within North America and foster a business environment that is both, nurturing internally, and competitive with the market externally.

Success Criteria

Full ownership of a territory for a key account in North America, while working with national and global leadership to ensure world-class delivery of service(s)
Ensuring immediate stabilization as a foundation for strong, continuous client relationships
Account development, sustainability, growth, and retention
Operational development and account transformation
High customer satisfaction scores
A clear vision on solutions and problem solving combined with strong communication skills and the ability to work with people from different backgrounds, cultures, and professional levels
Providing strong leadership across the accounts
Ensuring quality and timeliness of service delivery in accordance with contractual terms
Participating in presentations and negotiations
Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Promote the IFS model within the ISS community
Transfer best practice
Use the account to promote and further develop ISS

Ideal Candidate Experience

Bachelor’s degree in Business or Engineering is ideal; Master’s degree is highly preferred
A minimum of seven (7) years in Facility Management or other integrated facilities industries, including a minimum of seven (5) years of experience running businesses with direct P&L responsibility is desired
Manufacturing or Retail environment experience is ideal
Proven, visible, open, and engaging leadership style
Proven experience designing and executing complex business strategies
Ability to multi-task
Ability to manage and engage flat organization
Must possess the highest caliber organizational, planning, and supervising skills
Must be proficient and experienced in developing comprehensive reports
Must be decisive and able to make timely yet informed, sound business decisions
Must possess strong written and verbal communication skills and be a clear, strategic thinker
Ability to interpret complex data and translate it into actionable, profitable business results
Ability to uphold the highest ethical standards. Must be an executive of high integrity
Strong business acumen and financial savvy
Results-driven
Effective, professional negotiation skills
Ability to understand complex relational dynamics and navigate professionally and effectively

Key Accountabilities

Meet on a regular basis with key customers, partners, and vendors to build strong relationships; continually serve as a visible and accessible resource for them at all times
Set short - and long - term goals and define the strategies and design the roadmap for achieving them; the KAD will be directly involved in preparing budgets
Identify and implement sound, profitable business strategies and best practices for the account
Conduct routine meetings with department heads and stakeholders to review the corporate goals and clearly communicate the target objectives
Ensure all team members are equipped for and engaged with the vision of being the world’s greatest service organization
Lead a specific account within the North American business model and serve as account’s most highly visible company executive with customers and partners
Lead the implementation of new innovations at the account and share with the North American team.
Assist in designing the strategic road map – incorporating all budgeting and milestones – and then, lead the plan to successful implementation
Lead the preparation and management of all account budgets
Assess talent across the entire account business and establish go-forward plan with respect to mentoring and monitoring key staff and measuring and evaluating their performance according to mandated standards
Establish succession plans for leadership roles and continually groom new talent for future development and leadership assumption
Meet on a routine basis with the sub-account and corporate leadership teams to review activity and financial performance and compare them with the targeted business plan
Maintain quality protocol and meet regularly to review and re-review standards as necessary

Physical Demands & Work Environment

Sitting at a computer conducting reporting and analysis
Travel to - and site visits (walking/inspecting) 30-40% of the time
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is C$220000.00 per year - C$250000.00 per year . Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants.

L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats.

This job posting is for an existing job vacancy.

Cette offre d'emploi concerne un poste vacant existant.

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More about this job

Responsibilities

The Key Account Manager provides leadership for a designated territory, ensuring world-class service delivery and account growth. They are responsible for managing budgets, fostering client relationships, and implementing strategic business innovations.

Requirements

Candidates must have at least seven years of experience in facility management or integrated facilities industries, including significant P&L responsibility. A bachelor's degree in business or engineering is required, with a master's degree highly preferred.

Skills

Facility management
P&L responsibility
Strategic planning
Leadership
Budgeting
Business development
Negotiation
Data analysis
Operational development
Communication skills
Problem solving
Team management
Financial acumen
Project management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Comprehensive leave program

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Integrated Facilities Services
P&L Responsibility
Strategic Planning
Budgeting
Business Acumen
Leadership
Client Retention
Operational Development
HSEQ Compliance
Manufacturing
Retail
Negotiation
Data Analysis
Succession Planning
Stakeholder Management
Account Management
Business Strategy
Reporting
Performance Evaluation

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