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Added 32 mins ago
C
Quality Assurance Associate
Catalent
Strathroy-Caradoc, ON · Strathroy, Ontario
- Full-time
We have an opportunity for a Quality Assurance Associate to join our team. In this role, you will help create a culture of quality compliance and continuous improvement that meets…
Added 32 mins ago
Investment Associate
Odlum Brown
Vancouver, BC
We have an opportunity for an Investment Associate to join our award-winning firm in our Vancouver office.
Added 1 hour ago
OB
Investment Associate
Odlum Brown Limited
Vancouver, BC
- Full-time
We have an opportunity for an Investment Associate to join our award-winning firm in our Vancouver office.
Added 1 hour ago
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Associate Quality Engineer - Point of Care (Ottawa)
Abbott
Ottawa, ON
- $59,250 to $86,900 CAD / year
- Full-time
Less than one year experience in an engineering role.
Added 1 hour ago
Filson Seasonal Retail Sales Associate - Vancouver, BC
Filson
Vancouver, BC
A Seasonal Sales Associate is responsible for supporting the Team through peak business times for a temporary predetermined amount of time. They will support the store business with…
Added 1 hour ago
C++ Generalist Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-Months - Undergrad)
Electronic Arts
Vancouver, BC
Building on an incredible 30-year foundation, we’re redefining football with EA SPORTS FC - a genre-leading ecosystem of interactive experiences, bringing a global community of football…
Added 2 hours ago
Seasonal Stock Associate (5AM-11AM)
Under Armour
Moncton, NB
Join us as a Seasonal Stock Associate and be the behind-the-scenes hero who keeps our store running smoothly during the busiest times of the year. You’ll make sure products move quickly…
Added 2 hours ago
F
Systems Administrator III
FYidoctors
Delta, BC
- Full-time
A Bachelor’s degree in a related field, an Associate’s degree with extensive experience and advanced certifications
Added 2 hours ago
L
Retail Sales Associate
LensCrafters
AB · Edmonton, AB
- Part-time
As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.
Added 3 hours ago
SL
Apprenticeship Assistant
St. Lawrence College
Kingston, ON
- Full-time
Reporting to the Associate Director, Academic Operations and Scheduling, the incumbent provides academic support service for the apprenticeship and pre-apprenticeship programs in the School…
Added 3 hours ago
CF
Manager, Venues & Client Experience
Cambridge Forums Inc.
Toronto, ON
- Full-time
…while also personally managing and executing several events per year. Reporting to the Managing Director, the Manager, Venues & Client Experience will serve as the team’s people leader and…
Added 3 hours ago
GF
Customer Service Representative (Motivator) - Vaughan Milani and Highway 27
GoodLife Fitness
Vaughan, ON
- Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 3 hours ago
Associate Legal Counsel
CityofOttawa
Ottawa, ON
Completion of Bachelor of Laws (LL.B.) or Juris Doctor (J.D.) degree (3 year program after first degree).
Added 3 hours ago
Manager, Community Partnerships (Events)
Make-A-Wish Canada / Rêves d'enfants Canada
Halifax, NS
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
Added 3 hours ago
Grain Elevator Team Lead
Savage
Northgate, SK
1 year plus experience working in grain handling facility or similar
Added 3 hours ago
TS
Union Store Associate
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Part-time
…Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support…
Added 3 hours ago
TS
Union Store Associate
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Part-time
…Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support…
Added 4 hours ago
AE
AE - Sr Brand Ambassador (Sr Sales Associate)
American Eagle Outfitters
Regina, SK
- Part-time
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
Added 4 hours ago
GT
Container Associate (Day Shift
Giant Tiger
Johnstown, ON
- Full-time
Identify and report any quantity variances and any damages to the Receiver associate
Added 4 hours ago
TF
Administrative Specialist
The Fedcap Group
Hamilton, ON
- $47,000 to $60,000 CAD / year
- Full-time
Added 4 hours ago
MM
Part-Time Financial Service Representative
Money Mart
Wetaskiwin, AB
- Part-time
…our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada…
Added 4 hours ago
Financial Service Representative
Money Mart
London, ON
…our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada…
Added 4 hours ago
Financial Service Representative
Money Mart
Edmonton, AB
…our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada…
Added 4 hours ago
WT
Senior Associate, Treasury Cash & Settlements
Wealthsimple Technologies
Remote, Canada
- $69,000 to $87,000 USD / year
- Full-time
- Remote
As a Senior Associate on Wealthsimple's Treasury Cash Management team, you'll play a critical role in ensuring optimal cash flow management and operational efficiency. You'll manage daily…
Added 4 hours ago
TH
Pro Sales Associate: Full Time - CHINOOK
The Home Depot Canada
Calgary, AB
- Full-time
…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…

IT Solutions Consulting LLC

Analyst, Deployment Services

Waterloo, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients.
Posting language: English
Posted: Oct 9, 2026

Original job description

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Analyst, Deployment Services is responsible for supporting multiple client networks of various sizes and levels of complexity at our Deployment Services Center in Waterloo, ON. This position will provide initial technical support for client configuration of desktops, laptops, and supporting hardware. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

This role is open due to an existing vacancy.

Requirements

Responsibilities:

Initial set up and implementation of new client workstations using standard images and build sheets.
Provide technical support for the organization's desktops, laptops, and supporting hardware.
Handle on-site services including setup, diagnostics and repairs for client workstations and troubleshooting time-sensitive user and site IT issues.
Support and troubleshoot technical issues by accessing affected machines directly or working remotely to support the end-user.
Work directly with multiple advanced technical groups and vendors to escalate issues, provide client updates and drive incidents to resolution, often collaborating between more than one group at a time.
Work regularly with internal service and project coordinators who assign tickets to the Deployment Team.
Manage inventory, shipping and receiving in NetSuite and ShipStation.
Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
Participate in a week-long on-call rotation a few times per year.
Travel onsite to local client offices to provide services. (Minimum Travel Requirement: 50%+) Days not spent traveling will be worked onsite at IT Solutions at specified office location or at times working from home.
Act as a first level escalation point for the Associate Analyst, Deployment Services role.

Experience

Knowledge, Skills, and Abilities:

Strong oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
Knowledge of technical imaging, deployment, troubleshooting and technology migration
Knowledge of all Microsoft 365 offerings, as well as a basic understanding of Active Directory
Ability to lift at least 50 pounds and be comfortable with climbing up step ladders
Communicate effectively with internal team members, clients and stakeholders
Confident and comfortable with client-facing activity

Experience:

Two years of technical work experience in an IT environment, preferably at an MSP
Associate’s degree in a related discipline or equivalence of professional work experience
Experience with Windows 11 desktop OS deployment and intermediate-level troubleshooting of related issues in Windows and in the BIOS
Experience with NetSuite and/or ShipStation a plus

Certificates, Licenses, Registrations:

CompTIA A+ certification a plus

Compensation Package

Additionally, ITS offers a full benefits package, including:

Comprehensive Group Benefits Program
Paid Holidays and Vacation
Company-paid life Employee Assistance Program
Company-paid training, materials, and exams
Performance-based bonuses
Flexible/hybrid work arrangements

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provincial laws.

We are happy to provide accommodations at any stage of the recruitment process. Should you require any accommodations, please do not hesitate to let us know.

Apply About employer

More about this job

Responsibilities

The Analyst, Deployment Services is responsible for the initial setup, configuration, and implementation of client workstations and hardware. They provide technical support, manage inventory, and travel to client sites to resolve time-sensitive IT issues.

Requirements

Candidates must have at least two years of technical experience in an IT environment, preferably at an MSP. An associate degree in a related discipline or equivalent professional experience is required, along with proficiency in Windows 11 and Microsoft 365.

Skills

Technical imaging
Deployment
Troubleshooting
Technology migration
Microsoft 365
Active Directory
Windows 11
BIOS
NetSuite
ShipStation
Hardware diagnostics
Customer service
Time management
Multi-tasking
Communication skills

Benefits

Paid Holidays
Paid Vacation
Company-paid life insurance
Employee Assistance Program
Company-paid training
Performance-based bonuses
Flexible/hybrid work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Deployment Services
Workstation setup
Hardware diagnostics
Windows 11
Microsoft 365
Active Directory
NetSuite
ShipStation
Technical support
On-site services
Remote support
CompTIA A+
Inventory management
Imaging
BIOS
Client-facing
Incident resolution
IT infrastructure
Desktop support

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