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Added 6 mins ago
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Intraday Analyst - Moncton, NB - Tangerine (18-month contract)
Tangerine
Moncton, NB
- Contract
As an Intraday Analyst, you will help keep our Contact Centre operations running smoothly by monitoring staffing, call volumes and service levels in real time. Reporting directly to the…
Added 6 mins ago
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Bilingual Inbound Fraud Analyst - Moncton, NB - Tangerine
Tangerine
Moncton, NB
- Full-time
As a Bilingual Inbound Fraud Analyst, you will help protect our clients and Tangerine by responding to inbound fraud-related inquiries and reviewing unusual account and card activity.
Added 6 mins ago
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Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- $56,000 to $62,000 CAD / year
- Contract
Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final…
Added 8 mins ago
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Senior Business Application Specialist
TD
Toronto, ON
- Full-time
Partner with multiple Canadian lines of businesses/enterprise functions to understand customer profile related requirements and prioritization.
Added 8 mins ago
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Telco Analyst
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 23 mins ago
AC
Data Solutions Analyst
Air Canada
Dorval, QC
- Full-time
The Data Solutions Analyst position is responsible for designing, building, and maintaining enterprise data solutions by sourcing, integrating, and modelling operational and customer data…
Added 23 mins ago
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YYZ - Fuel & De-Icing Accounting Analyst (6-Month Fixed Term Contract)
Cargojet
Mississauga, ON
- Full-time
Support process improvements through the enhancement and optimization of database systems (e.g., SAP S/4HANA, SQL, Microsoft Access, Oracle).
Added 54 mins ago
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Reliability Planning Analyst (RPA)
Amentum
Toronto, ON · Markham, ON
- Full-time
Amentum is seeking a Reliability Planning Analyst I to support our team of multi-skilled technicians in a manufacturing, warehouse/distribution, and office environment.
Added 54 mins ago
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IT Helpdesk Analyst
Medcan
Toronto, ON
- Full-time
The Medcan IT team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.
Added 54 mins ago
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HR Technology Senior Analyst
CAE
Montreal, QC
- Full-time
Working closely with internal clients such as Recruitment and other HR functions, the Senior Analyst supports enhancements to business processes and system functionality. Examples may…
Added 1 hour ago
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Commercial Sales Support Specialist - Temporary 12 Months - Danone Canada
Danone
Boucherville, QC
- $60,000 to $75,000 CAD / year
- Full-time
As a Commercial Sales Support Specialist, you'll be a key player in our operations, supporting the Customer Business Team and Sales Planning Analyst. This role is essential for ensuring…
Added 1 hour ago
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Commercial Sales Support Specialist - Temporary 12 Months - Danone Canada
Danone
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
As a Commercial Sales Support Specialist, you'll be a key player in our operations, supporting the Customer Business Team and Sales Planning Analyst. This role is essential for ensuring…
Added 1 hour ago
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Business System Analyst
MethodHub
Vancouver, BC
- Contract
Role: Senior Business Systems Analyst (BSA) – Infrastructure & Developer Platform
Added 1 hour ago
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L2 Technical Analyst
Odyssey Global
Windsor, ON
- Contract
We are seeking a customer-focused and technically skilled L2 Technical Analyst to provide exceptional support to employees across corporate environments.
Added 1 hour ago
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Sales & Inventory Analyst
M.C.P. McCaughey Consumer Products Management Inc.
Burlington, ON
- Full-time
We are seeking a proactive, detail-oriented Inventory & Sales Analyst to support our Walmart and McKesson business and own the day-to-day relationships with their counterparts at both…
Added 1 hour ago
OG
L3 Technical Analyst
Odyssey Global
Montreal, QC
- Contract
We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.
Added 1 hour ago
ZI
Financial Planning Analyst
ZenaTech Inc.
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Financial Planning Analyst, you will play a key role in driving ZenaTech’s financial forecasting, business planning, and results management processes by creating the spreadsheets,…
Added 1 hour ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
The incumbent will identify opportunities and recommend solutions that strengthen customer growth, engagement, profitability, pricing effectiveness, and overall business performance. The…
Added 1 hour ago
Bilingual Inbound Fraud Analyst - Moncton, NB - Tangerine
Scotiabank
Moncton, NB
As a Bilingual Inbound Fraud Analyst, you will help protect our clients and Tangerine by responding to inbound fraud-related inquiries and reviewing unusual account and card activity.
Added 1 hour ago
SE
Used Parts & Salvage Analyst
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is looking for a Used Parts & Salvage Analyst to support our Remanufacturing operation in Acheson, AB. Reporting to the Parts Supervisor, Remanufacturing, this role is…
Added 1 hour ago
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Senior Financing Specialist
Royal Bank of Canada
Windsor, ON
- Full-time
Proven track record in financial, risk and credit analysis/structuring in support of exceptional client relationship management
Added 1 hour ago
HR
PC Support Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
We currently have an exciting opportunity for a P.C. Support Analyst people to join our Information Systems & Telecommunications team.
Added 1 hour ago
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FX Execution & Digital Sales (EDS) Analyst
RBC
Calgary, AB
- Full-time
Build and deepen client relationships through proactive outreach, regular market updates, and responsive day-to-day support.
Added 1 hour ago
NB
Analyst
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…Saint-Jean-sur-Richelieu. As our team continues to grow, we are looking for an Analyst who is passionate about data and analysis and wants to contribute to an outstanding client experience…
Added 1 hour ago
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Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
We are currently looking for a Commercial Services Analyst to join our Commercial Services team in a permanent position. Reporting to the Commercial Services Manager, you will be…

IT Solutions Consulting LLC

Analyst, Deployment Services

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients.
Posting language: English
Posted: Oct 9, 2026

Original job description

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Analyst, Deployment Services is responsible for supporting multiple client networks of various sizes and levels of complexity at our Deployment Services Center in Waterloo, ON. This position will provide initial technical support for client configuration of desktops, laptops, and supporting hardware. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

This role is open due to an existing vacancy.

Requirements

Responsibilities:

Initial set up and implementation of new client workstations using standard images and build sheets.
Provide technical support for the organization's desktops, laptops, and supporting hardware.
Handle on-site services including setup, diagnostics and repairs for client workstations and troubleshooting time-sensitive user and site IT issues.
Support and troubleshoot technical issues by accessing affected machines directly or working remotely to support the end-user.
Work directly with multiple advanced technical groups and vendors to escalate issues, provide client updates and drive incidents to resolution, often collaborating between more than one group at a time.
Work regularly with internal service and project coordinators who assign tickets to the Deployment Team.
Manage inventory, shipping and receiving in NetSuite and ShipStation.
Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
Participate in a week-long on-call rotation a few times per year.
Travel onsite to local client offices to provide services. (Minimum Travel Requirement: 50%+) Days not spent traveling will be worked onsite at IT Solutions at specified office location or at times working from home.
Act as a first level escalation point for the Associate Analyst, Deployment Services role.

Experience

Knowledge, Skills, and Abilities:

Strong oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
Knowledge of technical imaging, deployment, troubleshooting and technology migration
Knowledge of all Microsoft 365 offerings, as well as a basic understanding of Active Directory
Ability to lift at least 50 pounds and be comfortable with climbing up step ladders
Communicate effectively with internal team members, clients and stakeholders
Confident and comfortable with client-facing activity

Experience:

Two years of technical work experience in an IT environment, preferably at an MSP
Associate’s degree in a related discipline or equivalence of professional work experience
Experience with Windows 11 desktop OS deployment and intermediate-level troubleshooting of related issues in Windows and in the BIOS
Experience with NetSuite and/or ShipStation a plus

Certificates, Licenses, Registrations:

CompTIA A+ certification a plus

Compensation Package

Additionally, ITS offers a full benefits package, including:

Comprehensive Group Benefits Program
Paid Holidays and Vacation
Company-paid life Employee Assistance Program
Company-paid training, materials, and exams
Performance-based bonuses
Flexible/hybrid work arrangements

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provincial laws.

We are happy to provide accommodations at any stage of the recruitment process. Should you require any accommodations, please do not hesitate to let us know.

Apply About employer

More about this job

Responsibilities

The Analyst, Deployment Services is responsible for the initial setup, configuration, and implementation of client workstations and hardware. They provide technical support, manage inventory, and travel to client sites to resolve time-sensitive IT issues.

Requirements

Candidates must have at least two years of technical experience in an IT environment, preferably at an MSP. An associate degree in a related discipline or equivalent professional experience is required, along with proficiency in Windows 11 and Microsoft 365.

Skills

Technical imaging
Deployment
Troubleshooting
Technology migration
Microsoft 365
Active Directory
Windows 11
BIOS
NetSuite
ShipStation
Hardware diagnostics
Customer service
Time management
Multi-tasking
Communication skills

Benefits

Paid Holidays
Paid Vacation
Company-paid life insurance
Employee Assistance Program
Company-paid training
Performance-based bonuses
Flexible/hybrid work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Deployment Services
Workstation setup
Hardware diagnostics
Windows 11
Microsoft 365
Active Directory
NetSuite
ShipStation
Technical support
On-site services
Remote support
CompTIA A+
Inventory management
Imaging
BIOS
Client-facing
Incident resolution
IT infrastructure
Desktop support

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