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Added 5 mins ago
A
Senior Workday ERP Analyst- FR
Altasciences
Laval, QC
- Full-time
The Senior Workday ERP Analyst is a functional and technical partner to the Altasciences Accounting and Finance teams. This role owns complex configuration, support, and continuous…
Added 5 mins ago
A
Senior Workday ERP Analyst- FR
Altasciences
Montreal, QC
- Full-time
The Senior Workday ERP Analyst is a functional and technical partner to the Altasciences Accounting and Finance teams. This role owns complex configuration, support, and continuous…
Added 36 mins ago
Policy Opportunities (Future Opportunity Stream)
The Government of Nova Scotia
NS
This stream will support Policy Analyst and Senior Policy Analyst opportunities across government.
Added 49 mins ago
NG
Finance Business Systems Analyst
NFI Group Inc.
Winnipeg, MB
- Full-time
We are currently hiring for two Finance Business Systems Analyst positions. Both roles partner closely with Finance, Tax, and Technology stakeholders to deliver business value through…
Added 49 mins ago
C
Business Planning Analyst
Confidential
Montreal, QC
- Full-time
A growing manufacturing organization in the Greater Montréal area is seeking a Business Analyst, Planning & Operations to support and optimize production planning, materials management,…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
SG
Business Analyst
S&P Global Mobility
London, ON
- Full-time
Support the go-to-market business planning, resource and performance reporting across the product portfolio and across multiple commercial teams, from marketing and sales development to…
Added 1 hour ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 1 hour ago
P
Workforce Intelligence Analyst
PTAG
Markham, ON
- Full-time
We are seeking a Workforce Intelligence Analyst to support our growing team in Markham, ON. In this role, you’ll play a key part in driving project excellence, collaborating with industry…
Added 1 hour ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 1 hour ago
OP
Sr Data Analyst (Equity/Social Identity)
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Program Manager Equity, Diversity & Inclusion, the Senior Data Analyst is responsible for providing material support and analytic advice to Senior Leadership including…
Added 1 hour ago
VB
Senior Financial Analyst
Vaco by Highspring
Toronto, ON · Etobicoke, ON
- Full-time
Build and maintain financial forecasting models to project future performance and support strategic planning.
Added 1 hour ago
T
Senior Business Application Specialist
TD
Toronto, ON
- Full-time
Validate that the application requirements meet overall business process needs, are within the project scope, and are internally consistent and integration architecture designs utilize the…
Added 1 hour ago
Senior GIS Analyst
WSP
Vancouver, BC
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 1 hour ago
Sr Data Analyst (Equity/Social Identity)
CityofOttawa
Ottawa, ON
Reporting to the Program Manager Equity, Diversity & Inclusion, the Senior Data Analyst is responsible for providing material support and analytic advice to Senior Leadership including…
Added 2 hours ago
DC
Financial Analyst
Dufferin-Peel Catholic District School Board
Mississauga, ON
- Contract
the respective Manager or designate, the primary role of the Financial Analyst
Added 2 hours ago
A
Reliability Planning Analyst (RPA)
Amentum
Toronto, ON · Markham, ON
- Full-time
Amentum is seeking a Reliability Planning Analyst I to support our team of multi-skilled technicians in a manufacturing, warehouse/distribution, and office environment.
Added 2 hours ago
S
Senior Business Analyst, PHIS
Sanya’k̓ula
Vancouver, BC
- Full-time
…Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts and methods and leads the analysis…
Added 2 hours ago
MM
Sales & Inventory Analyst
M.C.P. McCaughey Consumer Products Management Inc.
Burlington, ON
- Full-time
We are seeking a proactive, detail-oriented Inventory & Sales Analyst to support our Walmart and McKesson business and own the day-to-day relationships with their counterparts at both…
Added 2 hours ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
…profitability, pricing effectiveness, and overall business performance. The role will also support executive and external stakeholder materials, including analyst presentations, quarterly…
Added 2 hours ago
Senior Program Analyst
Government of Alberta
AB
…Indigenous health priorities across Alberta. As a Senior Program Analyst, you will take a lead role in the development, implementation, evaluation, monitoring and reporting of strategic…
Added 3 hours ago
B
Intern, Strategic Program Analyst (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Preparing and leading meetings with cross-functional teams, presenting performance indicators to stakeholders and executives.
Added 3 hours ago
B
Intern, Program Analyst - Multi-Platform Customer Request Management, Program Team, (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Preparing and leading meetings with cross-functional teams, presenting performance indicators to stakeholders and executives.
Added 3 hours ago
SS
IT Business Analyst
Sodales Solutions
Toronto, ON
- Full-time
…impactful solutions? We're seeking an experienced Business Analyst to partner with business leaders, customers, and technical teams to drive enterprise initiatives from concept to…
Added 3 hours ago
FC
Business Development Analyst
FedEx Canada
Mississauga, ON
- Full-time
Provides project management, analytical, sales/customer support to FedEx very large/global customer segment. Works with the sales team to support, manage, and facilitate customer…

IT Solutions Consulting LLC

Analyst, Deployment Services

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients.
Posting language: English
Posted: Oct 9, 2026

Original job description

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Analyst, Deployment Services is responsible for supporting multiple client networks of various sizes and levels of complexity at our Deployment Services Center in Waterloo, ON. This position will provide initial technical support for client configuration of desktops, laptops, and supporting hardware. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

This role is open due to an existing vacancy.

Requirements

Responsibilities:

Initial set up and implementation of new client workstations using standard images and build sheets.
Provide technical support for the organization's desktops, laptops, and supporting hardware.
Handle on-site services including setup, diagnostics and repairs for client workstations and troubleshooting time-sensitive user and site IT issues.
Support and troubleshoot technical issues by accessing affected machines directly or working remotely to support the end-user.
Work directly with multiple advanced technical groups and vendors to escalate issues, provide client updates and drive incidents to resolution, often collaborating between more than one group at a time.
Work regularly with internal service and project coordinators who assign tickets to the Deployment Team.
Manage inventory, shipping and receiving in NetSuite and ShipStation.
Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
Participate in a week-long on-call rotation a few times per year.
Travel onsite to local client offices to provide services. (Minimum Travel Requirement: 50%+) Days not spent traveling will be worked onsite at IT Solutions at specified office location or at times working from home.
Act as a first level escalation point for the Associate Analyst, Deployment Services role.

Experience

Knowledge, Skills, and Abilities:

Strong oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
Knowledge of technical imaging, deployment, troubleshooting and technology migration
Knowledge of all Microsoft 365 offerings, as well as a basic understanding of Active Directory
Ability to lift at least 50 pounds and be comfortable with climbing up step ladders
Communicate effectively with internal team members, clients and stakeholders
Confident and comfortable with client-facing activity

Experience:

Two years of technical work experience in an IT environment, preferably at an MSP
Associate’s degree in a related discipline or equivalence of professional work experience
Experience with Windows 11 desktop OS deployment and intermediate-level troubleshooting of related issues in Windows and in the BIOS
Experience with NetSuite and/or ShipStation a plus

Certificates, Licenses, Registrations:

CompTIA A+ certification a plus

Compensation Package

Additionally, ITS offers a full benefits package, including:

Comprehensive Group Benefits Program
Paid Holidays and Vacation
Company-paid life Employee Assistance Program
Company-paid training, materials, and exams
Performance-based bonuses
Flexible/hybrid work arrangements

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provincial laws.

We are happy to provide accommodations at any stage of the recruitment process. Should you require any accommodations, please do not hesitate to let us know.

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More about this job

Responsibilities

The Analyst, Deployment Services is responsible for the initial setup, configuration, and implementation of client workstations and hardware. They provide technical support, manage inventory, and travel to client sites to resolve time-sensitive IT issues.

Requirements

Candidates must have at least two years of technical experience in an IT environment, preferably at an MSP. An associate degree in a related discipline or equivalent professional experience is required, along with proficiency in Windows 11 and Microsoft 365.

Skills

Technical imaging
Deployment
Troubleshooting
Technology migration
Microsoft 365
Active Directory
Windows 11
BIOS
NetSuite
ShipStation
Hardware diagnostics
Customer service
Time management
Multi-tasking
Communication skills

Benefits

Paid Holidays
Paid Vacation
Company-paid life insurance
Employee Assistance Program
Company-paid training
Performance-based bonuses
Flexible/hybrid work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Deployment Services
Workstation setup
Hardware diagnostics
Windows 11
Microsoft 365
Active Directory
NetSuite
ShipStation
Technical support
On-site services
Remote support
CompTIA A+
Inventory management
Imaging
BIOS
Client-facing
Incident resolution
IT infrastructure
Desktop support

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